Global Retail Insights Network launched to enable top-100 e-commerce retailers to expand globally

  Global Retail Insights Network launched to enable top-100 e-commerce
  retailers to expand globally

IRCE 2013

Business Wire

CHICAGO -- June 5, 2013

GlobalCollect, the world’s premier payment service provider, announced today
the formation of The Global Retail Insights Network (GRIN), an integrated
coalition of companies seeking to reduce the complexity for retailers wanting
to rapidly expand beyond their domestic borders into global markets.

Other participating companies currently include E4X; Kount; Pitney Bowes Inc.;
Edgar. Dunn & Company and These companies all bring specific
expertise on advising companies on international expansion and offer many of
the technology and services required to do so. Other organizations will be
added in the future based on retailer needs.

According to figures from eMarketer, the global B2C e-commerce market
surpassed $1 trillion in 2012, and is expected to grow 18.3% this year
reaching $1.3 trillion. The global market is expected reach $2 trillion by
2016. In BRIC countries, even greater rates of growth are forecast, with the
total market growing from $153.7 billion in 2012 to $522.3 billion in 2016.

“Selling overseas is a huge and very real opportunity, but it brings real
challenges with it,” said Carl Miller, GlobalCollect’s global market director
for retail. “Localized marketing, payments, logistics, currency exchange and
tax and duty compliance are just a few of the issues cross-border retailers
have to deal with, and the Global Retail Insights Network was formed to create
a strong coalition of proven experts to help retailers address those

GlobalCollect provides the e-commerce payment processing expertise within
GRIN. With a single commercial contract and a single technical connection,
GlobalCollect’s full-service payment platform processes consumer transactions
in more than 170 different countries using local currencies and supports more
than 150 different payment methods. The company has been doing this for nearly
two decades and serves more than 500 of the world’s most recognized brands in
retail, travel, gaming and digital goods and services.

Pitney Bowes global e-commerce and parcel distribution services provide a
unique combination of regulatory expertise, advanced technology and a
sophisticated logistics infrastructure that reduces the friction in global
e-commerce for both buyers and sellers.

“Launching a brand internationally is not a simple process and while it has
tremendous upside, there are also unique challenges associated with
cross-border commerce,” said Craig Reed, vice president, Global E-commerce for
Pitney Bowes. “One major challenge is not having a direct connection to the
global consumer. From a delivery perspective, if a retailer isn’t the merchant
of record, the challenges to your brand probably outweigh the benefits. As a
member of The Global Retail Insights Network, Pitney Bowes will help merchants
offer a simple and seamless online shopping experience to their customers, and
focus on the most impactful global opportunities while providing the data to
support ongoing strategic growth.”

“Providing global content is the key to driving international traffic and
conversion,” said Matt Hauser, vice president of content solutions. “If
retailers want to earn trust in a new market, communicating to potential
buyers in their native language is a necessity, not a luxury. At, we focus on maintaining international brand voice to build
customer loyalty coupled with solutions to drive process efficiencies and
speed time to market. We are extremely excited about the opportunity to be a
part of the Global Retail Insights Network to help retailers succeed.”

Jack Alton, Vice President of Sales for Kount – which provides GRIN’s fraud
expertise - believes that if used in the right way, e-retailers can turn fraud
prevention from a cost center into a profit center.

“The increase of ecommerce worldwide has led to an increase in online card
fraud and cybercrime is becoming ever more sophisticated. In the UK alone in
2012 the value of online sales was £78 billion and this is forecasted to rise
by 11.5% in 2013. This has made the implementation of industry leading fraud
prevention more important than ever. I believe however that fraud prevention
can do so much more than just prevent fraud. With intelligent fraud prevention
technology it can enhance the customer experience, increase sales and
ultimately improve upon the bottom line for all online retailers.”

Lastly, Edgar, Dunn & Company provides strategic analysis and critical
business guidance to clients such as merchants. Edgar, Dunn & Company acts as
a collaborative, trusted advisor, helping organizations respond to many of the
industry’s most significant issues, including new payment product
opportunities, customer profitability and retention, operational excellence,
credit and fraud risk, new technologies, and global expansion.

The Global Retail Insight Network website can be found at
The members of the Global Retail Insight Network will be present at IRCE 2013
in Chicago this week. To make an appointment or for more information, please
write to

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About GlobalCollect

GlobalCollect is the most knowledgeable global Payment Service Provider in the
world, processing more than US$14 billion in international e-commerce payments
per year for more than 500 of the world’s most recognized e-commerce brands in
the digital goods and services, travel, retail and video gaming industries,
among many others. With nearly two decades of payments experience, we enable
our clients to efficiently and securely accept payments from more than 170
countries in more than 170 currencies, using in excess of 150 local payment
methods including all major credit and debit cards, direct debits, bank
transfers, real-time bank transfers, eWallets, cash at outlets, prepaid
methods, checks, and invoices. This gives our customers unparalleled coverage,
especially in high-growth regions like Latin America, where GlobalCollect
acquired regional PSP Sub1 in 2012. Our robust and redundant systems guarantee
our customers high availability and reliability. GlobalCollect’s business
intelligence tools and more than 400 payments experts help our clients elevate
their payment strategies to become a strategic asset to their companies.
Headquartered in Amsterdam, GlobalCollect has six locations around the world,
and is a Welsh, Carson, Anderson & Stowe company. For more information please
visit: and follow us on:, and

About E4X

E4X is a global leader in multicurrency settlement solutions, working
alongside global processors to facilitate foreign exchange and global payments
for ecommerce merchants. With E4X’s patented technologies and industry-leading
services, online retailers can take advantage of local currency pricing, rate
guarantees, transparent pricing and enhanced and consistent reporting across
multiple currencies, processors and payment types - enabling successful global
expansion and profitability. For more information, visit

About Pitney Bowes

Pitney Bowes provides technology solutions for small, mid-size and large firms
that help them connect with customers to build loyalty and grow revenue. Many
of the company’s solutions are delivered on open platforms to best organize,
analyze and apply both public and proprietary data to two-way customer
communications. Pitney Bowes includes direct mail, transactional mail and call
center communications in its solution mix along with digital channel messaging
for the Web, email and mobile applications. Pitney Bowes has approximately
USD$5 billion in annual revenues and 27,000 employees worldwide. Pitney Bowes:
Every connection is a new opportunity™.

About Kount

Kount helps businesses boost sales by reducing fraud. Our all-in-one, SaaS
platform simplifies fraud detection and helps online businesses accept more
orders. Kount’s turnkey fraud platform is easy-to-implement and easy-to-use.
Kount’s proprietary technology has reviewed hundreds of millions of
transactions and provides maximum protection for some of the world’s
best-known brands. Merchants using Kount can accept more orders from more
people in more places than ever before. For more information about Kount,
please visit


With annual revenues of more than $340 million, is a leading
provider of enterprise localization services and technology solutions. From
offices in more than 80 cities on five continents, offers a
full range of services in 170+ languages to clients worldwide.'s GlobalLink Product Suite is used by more than 1,000 global
organizations, including Hilton Worldwide, IKEA, Polo Ralph Lauren, Skype and
UPS. is part of the TransPerfect family of companies, with
global headquarters in New York and regional headquarters in London and Hong
Kong. For more information, please visit

About Edgar, Dunn & Company

Founded in 1978, Edgar, Dunn & Company is a global payments and financial
services consultancy. Our team is composed of seasoned professionals who
service clients in over 45 countries. EDC provides a full range of strategic
consulting and research solutions for traditional, emerging and alternative
payment products and channels. We work with a broad range of clients across
the entire payments industry value chain, providing them with market and
competitive intelligence, corporate and business unit strategy, international
expansion planning, and other strategic and advisory support. For more
information regarding our consulting services or payments studies, please
visit: or contact

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John Snoek
Global VP Marketing
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