Pella Corporation Selects ReliaCloud(TM) as Platform for Growth

Pella Corporation Selects ReliaCloud(TM) as Platform for Growth 
Vital Support Systems to Provide Cloud Services and Cisco
Technologies for Pella, a National Window and Door Manufacturer 
DES MOINES, IA -- (Marketwired) -- 06/05/13 --  Vital Support Systems
announced today they have signed a three-year contract with Pella
Corporation to provide ReliaCloud. As a virtualized, outsourced
production server environment, ReliaCloud(TM) becomes the new host
location for Pella's global, customer-facing website,
Vital is also implementing all of the Cisco technologies for Pella. 
"Once we selected Cisco, we chose Vital as the partner of choice and
their ReliaCloud service as the platform to host our global website,"
said Jim Thomas, director of IT Operations at Pella. "We wanted a
partner with deep technical knowledge of Cisco and the resources to
implement new solutions. We had a seamless integration. And, just
knowing Vital has the Master UC Certification gives us confidence in
the support they can provide." 
Since integrating the Vital and Cisco solutions, Pella has received
great feedback from their customers. Thomas adds, "Everything we do
is focused on our customers. Since making the transition, our
customer satisfaction ratings for our call center have increased by
more than five percentage points." 
In addition to ReliaCloud and integrating Cisco solutions, Vital is
also providing staff augmentation and managed services for Pella.
From enterprise Voice over Internet Protocol (VoIP), to contact
center solutions, collaboration tools (e.g., WebEx, Instant
Messenger), data center, wireless LAN and more, Vital is playing a
critical role in nearly all of Pella's IT infrastructure.  
"Several years ago we started working with Vital due to their
expertise in networking," Thomas said. "Since that time our
relationship has grown to include a vast array of Cisco products.
Vital has continued to provide the expert skills, and expertise in
VoIP, we need to be successful." 
Pella Corporation offers a broad range of quality residential and
commercial windows and doors for new construction and remodeling
projects. Over time, the company has expanded to 65 U.S. locations,
including show rooms, branches, and manufacturing sites.  
"We are pleased to have been chosen by Pella for our skills,
expertise, and in-depth knowledge," says Jeff Sparling, CEO, Vital
Support Systems. "We appreciate the confidence Pella has in our team.
We set out to become a trusted advisor and collaborative partner.
We've had many open discussions with Pella and will continue to work
together to design the best IT solutions." 
For example, to provide an additional "best fit" solution, Vital has
engaged its sister company OneNeck(R) IT Services to provide
application management services for Pella. Vital and OneNeck are part
of TDS Hosted & Managed Services, LLC (TDS HMS). 
TDS HMS companies provide end-to-end IT solutions and specialize in
engineering and management of IT infrastructure, including: hosted
application management, managed hosting, and ReliaCloud(TM)
enterprise cloud services. TDS HMS also owns and operates Tier 3 data
centers in Iowa, Minn., and Wis. 
Hear directly from Thomas about selecting Vital Support Systems as an
IT partner. Learn more about Pella and Vital Support Systems.  
About Pella Corporation  
Pella Corporation is a leader in designing, testing, manufacturing
and installing quality windows and doors for new construction,
remodeling and replacement applications. As a family-owned and
professionally managed privately-held company, Pella is known for its
88-year history of making innovative products, providing quality
service and delivering on customer satisfaction. Headquartered in
Pella, Iowa, the company is committed to incorporating new
technologies, increasing productivity and practicing environmental
stewardship to create satisfied customers. 
Pella manufactures quality windows, patio doors and entry door
systems sold through a Direct Sales Network operating Pella Window &
Door Showrooms across the United States and Canada and select
building materials retailers, including Lowe's(R). For more
information, call 888-847-3552 or visit Follow Pella on @Pella_News, on Facebook at on and
on YouTube at 
About Vital Support Services
 Founded in 2001, Vital Support Systems
is an information technology company providing network and systems
solutions, cloud infrastructure, colocation and managed services to
businesses nationwide. Vital Support Systems provides the most
flexible infrastructure options in the industry -- on-premise,
colocated in one of our Tier 3 data centers, or in the cloud, using
ReliaCloud(TM) Infrastructure-as-a-Service (IaaS). In addition, Vital
partners with global leaders, such as Cisco, Citrix, EMC, HP,
Microsoft, VMware and others to design, procure, implement, or manage
mission critical solutions. To provide an even more comprehensive
range of IT services, Vital joined TDS Hosted & Managed Services, LLC
(TDS HMS) in June 2012. Visit for more information. 
TDS Hosted & Managed Services, LLC is the parent company of
OneNeck(R) IT Services Corp., Vital Support Systems, and VISI
Incorporated. TDS HMS, a wholly owned subsidiary of Telephone and
Data Systems Inc., is growing rapidly and now employs more than 500
people throughout the U.S. TDS HMS companies specialize in
engineering and management of IT infrastructure, including: hosted
application management, managed hosting, and ReliaCloud(TM)
enterprise cloud services. TDS HMS owns and operates Tier 3 data
centers in Iowa, Minn., and Wis. Visit,, and for more information.  
Telephone and Data Systems, Inc. (NYSE: TDS), a Fortune 500(R)
company, provides wireless; broadband, TV and voice; and hosted and
managed services to approximately 7 million customers nationwide
through its business units, U.S. Cellular, TDS Telecommunications
Corp., and TDS Hosted & Managed Services. Founded in 1969 and
headquartered in Chicago, TDS employs more than 12,300 people. For
investment information, visit 
For more information contact:
Cindy Tomlinson
Associate Manager - Public Relations
Press spacebar to pause and continue. Press esc to stop.