Aspect Software Announces Appointment of Guido de Koning to Newly-Created
Position as Senior Vice President, Human Capital
CHELMSFORD, MA -- (Marketwired) -- 06/04/13 --
-- Experienced strategic leader brings talent development and executive
leadership to Aspect's transformation efforts
-- Focused on building organizational strategies, global human resource
development in order to help position Aspect for long-term growth
-- Recognized driver of structural and cultural change
Aspect Software, a leading provider of fully-integrated customer
interaction management, workforce optimization, and back-office
solutions, today announced the appointment of Guido de Koning to the
newly-created position of Senior Vice President, Human Capital at
Aspect. He will be responsible for the global human resource function
and will help align the organization behind Aspect's strategic
"Nothing is more critical to continuing Aspect's growth momentum
around the world than our people. Guido's established credentials and
accomplishments in transforming workforces into crucial assets for
large organizations will help to more closely align our employees to
our key growth initiatives," said Bob Krakauer, Executive Vice
President and CFO, Aspect. "Guido will be the driving force in
building a highly skilled and customer-centric global organization.
We are excited to have him join the Aspect team."
Most recently, de Koning served as VP Human Resources at Vanguard
Health Systems over a six-hospital system with 5,000 employees where
he was closely involved in driving structural and cultural change.
Prior to that, he was responsible for managing all talent,
engagement, leadership development, and performance management at
University Hospitals, a 14,000-employee academic medical center and
system in Cleveland, OH. He also worked across continents at The
Gallup Organization as a Principal Consultant with companies such as
Citibank, Baxter Healthcare, Wells Fargo, Fidelity, Standard
Register, Owens Corning, Cinergy, and ADP.
"I'm very excited to be joining a global organization that
understands the connections between talent, engagement, and the
experience and impact we have on our customers," says de Koning.
"Aspect's organizational initiatives will position the company well
for growth, and for sharpening a lasting competitive edge."
Guido holds a Master's degree in General Management from Nyenrode
University, and a Bachelor's degree in International Business from
the Haarlem Business School in the Netherlands. In addition, he holds
a post-graduate degree of the Japan Interuniversity Program in
Japanese management, language, and culture, from the University of
Leiden in the Netherlands.
Aspect's fully-integrated solution unifies the three
most important facets of modern contact center management: customer
interaction management, workforce optimization, and back-office. We
help the world's most demanding contact centers seamlessly align
their people, processes and touch points to deliver remarkable
customer experiences. For more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectSoftware. Read our blogs at
Aspect, the Aspect logo, are either trademarks or registered
trademarks of Aspect Software, Inc., in the United States and/or
other countries. The names of other companies and products mentioned
herein may be the trademarks of their respective owners.
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