ClickSoftware Release Sets New Standard for Use of Context-Aware Computing and Artificial Intelligence to Deliver Workforce

ClickSoftware Release Sets New Standard for Use of Context-Aware Computing and
Artificial Intelligence to Deliver Workforce Efficiency and Remarkable Service

PR Newswire

LISBON, Portugal, June 4, 2013

LISBON, Portugal, June 4, 2013 /PRNewswire/ --

ClickConnect 2013 - ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization
solutions for the service industry, today announced ServiceOptimization 8.1.9,
featuring a host of enhancements that leverage context-aware computing to make
businesses smarter, embedding more artificial intelligence (AI) and automation
into its solutions. New tools enable supervisors and dispatchers to more
easily and efficiently manage a massive number of customer calls, and field
resources to improve the customer experience while maintaining operational

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New features build on ClickSoftware's robust mobility solutions and the
recently released ClickButler technology to create smart personal assistants
for all business roles across the service chain. They make proactive decisions
by understanding the business's context (e.g. customer profile and service
contract, call urgency, time of day, location, activity, personal
availability), learning behavior, and anticipating users' needs. The smart
personal assistants also act as a compliance watchdog with company and
regulatory procedures, and provide overall support to automate "social"
communication with customers, peers and managers. These translate into
incremental business value to ClickSoftware's clients by improving customer
care, increasing efficiencies by saving hours a day of excessive swiping and
typing, and minimizing costly errors by safe-guarding and facilitating

Dr. Moshe BenBassat, Chairman and CEO, ClickSoftware, states: "This new
release is all about making your service business more intelligent, not just
more efficient. Artificial Intelligence has always been an important part of
our solutions - it is one reason why we are the market leader and our
customers achieve such astounding results. This latest version sees that
intelligence extended through a host of new functions designed to assist back
office and mobile workers in delivering remarkable customer experiences to
those at the end of the service chain. The solution-wide use of context
awareness and artificial intelligence in ServiceOptimization 8.1.9 underpins
our vision to enable organizations to achieve both outstanding customer
experience and operational excellence."

The new tools and intelligence features include:

  oAll Knowledge Goes Mobile - All types of knowledge a technician could need
    are now available on their mobile device, including images, video and
    collaboration information.
  oProactive Business Monitoring & Action Repository - Engine for pre-defined
    actions based on business context, which automates workflows, alerts and
    data transformation.
  oIntelligent Butler Services in Mobile - Context aware intelligent
    assistant that anticipates and takes action to maximize users' time.
  oInformed Individual & Crew Management - Automatic crew scheduling to
    optimize coverage, and usability enhancements for completing the 'morning
    shuffle' based on resource and schedule changes.
  oOptimized Rostering Workflow & Results - Easier and automated shift and
    overtime management, and mobilized shift viewing & swapping in real-time.

ClickSoftware's latest release will be showcased for the first time at
ClickConnect EMEA, ClickSoftware's annual European conference taking place in
Lisbon from 4 -7 June, 2013. More than 200 customers and partners will meet at
the conference to experience cutting edge technology and company updates,
including a live demonstration of ClickSoftware's latest release,
ServiceOptimization 8.1.9 featuring ClickButler technology. For more
information and to register for the conference, please visit the ClickConnect
Libson 2013 site.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service Chain
Optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices from 20 years of experience, and advanced decision-making algorithms
to manage service operations more efficiently, in a scalable, integrated
manner. Our solutions have become the backbone for many leading organizations
worldwide by addressing the fundamental question of job fulfillment: Who does
What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe and Asia Pacific. For
more information, please visit Follow us on

Safe Harbor Statement

This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits from using
ClickSoftware's solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results
or performance to differ materially from those projected, including those
discussed in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in
subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.

ClickSoftware Company Contact:
Kristin Amico
+1(781)272 5903 Ext: 2364

SOURCE ClickSoftware Technologies Ltd
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