Aspect Software Selects ServiceSource Renew OnDemand to Drive Recurring Revenue Sales Globally

  Aspect Software Selects ServiceSource Renew OnDemand to Drive Recurring
  Revenue Sales Globally

     Leading global provider of customer contact and enterprise workforce
  optimization solutions will deploy Renew OnDemand SaaS application to grow
                              recurring revenue

Business Wire

SAN FRANCISCO -- June 3, 2013

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue
management, today announced an agreement with Aspect Software, a leading
provider of fully-integrated customer interaction management, workforce
optimization, and back-office solutions. Aspect Software will utilize the full
power of ServiceSource’s Renew OnDemand SaaS application and services to help
manage and grow its recurring revenue business.

By deploying Renew OnDemand globally and leveraging ServiceSource’s sales,
data, and quoting specialists, Aspect’s sales teams and executives will be
armed with a complete solution to maximize recurring revenue. Aspect will take
advantage of Renew OnDemand’s built-in sales best practices, rich analytics,
key performance indicators, and data optimization capabilities to gain
customer insight, improve retention, and increase revenue.

Aspect customer contact and workforce optimization software enhances business
processes throughout an organization by incorporating unified communications
(UC), collaboration and other Enterprise 2.0 technologies. Aspect UC
applications for customer contact are built on feature-rich,
high-availability, next-generation platforms that fully leverage real-time
communications and intelligent workflows, enabling enterprises to maintain
best practices.

“ServiceSource has a long-term track record helping its global customers
maximize their recurring revenue,” said Bob Krakauer, executive vice president
and CFO, Aspect Software. “We want the intelligence, automation, visibility
and predictability that Renew OnDemand delivers. We are on a mission to
improve our recurring revenue sales by double digits.”

“With over 3,000 clients in 50 countries, Aspect serves a truly global
customer base,” said Mike Smerklo, CEO of ServiceSource. “Aspect is a
worldwide leader in a rapidly changing market and we believe that Renew
OnDemand and our services will provide the global consistency and visibility
that Aspect needs to deliver the best renewal experience for their customers.”

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of
modern contact center management: customer interaction management, workforce
optimization, and back-office. They help the world’s most demanding contact
centers seamlessly align their people, processes and touch points to deliver
remarkable customer experiences. For more information,


ServiceSourceis the global leader in recurring revenue management. The
world's most successful companies rely on us to maximize subscription,
maintenance and support revenue, improve customer retention and increase
business predictability and insight.ServiceSourcedelivers results with Renew
OnDemand, the world’s only cloud application built specifically to manage and
grow recurring revenue, which can be combined with our industry-leading

With over a decade of experience focused exclusively in growing recurring
revenue, our services and applications are based on proven best practices and
global benchmarks. The company is headquartered inSan Francisco, and has
over$8 billionunder management for customers in more than 150 countries and
40 languages.

ServiceSource, Renew OnDemand and anyServiceSourceproduct or service names
or logos above are trademarks ofServiceSource International, Inc.All other
trademarks used herein belong to their respective owners.

For more information onServiceSource, visit To
connect withServiceSource, visit us onTwitter, LinkedInand YouTube.

Forward-Looking Statements

This press release contains forward-looking statements, including statements
regarding the benefits of ServiceSource offerings and their impact on customer
renewal rates, including our managed services and our Renew OnDemand Cloud
platform and application. These forward-looking statements are based on the
Company's current assumptions and beliefs, and involve risks and uncertainties
that could cause our results to differ materially from those expressed or
implied in our forward-looking statements. Those risks and uncertainties
include, without limitation, the risk of material defects or errors in the
Company's software offerings; the ability to integrate Renew OnDemand with
other third-party applications used by our customers; our ability to protect
our intellectual property rights; the risk of claims that our offerings
infringe the intellectual property rights of others; changes in market
conditions that impact our ability to sell the Renew OnDemand solution and/or
generate service revenue on our customers' behalf; errors in estimates as to
the renewal rate improvements and/or service revenue we can generate for our
customers; demand for our offering that falls short of expectations; our
ability to adapt our solution to changes in the market or new competition;
general political, economic and market conditions and events; and other risks
and uncertainties described more fully in our periodic reports and
registration statements filed with theSecurities and Exchange Commission,
which can be obtained online at the Commission's website at All forward-looking statements in this press release are
based on information currently available to us, and we assume no obligation to
update these forward-looking statements.


Paula Reinman, 415-901-1177
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