TeleTech Names Keith Gallacher as Executive Vice President Global Markets and Industries

  TeleTech Names Keith Gallacher as Executive Vice President Global Markets
  and Industries

   TeleTech Continues to Invest in Leadership Strength, New Leader to Drive
             Accelerated Growth in Key Verticals and Geographies

Business Wire

DENVER -- June 3, 2013

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced today that it has
appointed Keith Gallacher to the newly created position of Executive Vice
President Global Markets and Industries.

Mr. Gallacher will be responsible for accelerating growth and driving new
business globally for TeleTech’s integrated suite of customer experience
technologies and services. He will focus on executing end to end strategies to
advance TeleTech’s position in high-growth markets, expand existing client
relationships, pursue new clients, and strengthen brand recognition across
TeleTech’s target verticals of healthcare, financial services, technology,
transportation, communications and government.

“We are delighted to have someone with Keith’s talent and business acumen
joining our executive team,” commented Ken Tuchman, chairman and chief
executive officer of TeleTech. “As an internationally recognized business
leader with more than two decades of success in customer experience, he brings
a diverse background across several different industries and marketplaces.
Keith’s proven ability to solve complex business problems and drive
sustainable economic value for leading global brands will be key to our growth
moving forward.”

“As the experienced-based economy takes off, true competitive differentiation
is becoming harder and harder to achieve,” said Gallacher. “To get ahead and
stay there, businesses must put the customer in the center of their
go-to-market approach. Companies need partners that can bring industry
specific strategy, technology and operations solutions to the table that drive
measurable increases in customer value and corporate profitability. I’m
excited to be joining TeleTech because the company’s integrated value
proposition is so relevant and urgently needed today.”

Mr. Gallacher joins TeleTech from Accenture, a $28B global management
consulting, technology services and outsourcing company, where he served as
Partner, Managing Director. At Accenture, he held several senior executive
roles with responsibilities crossing strategic direction and market
assessment, collaborative development of new solutions and building and
revitalizing sales organizations to drive new market penetration and
accelerate growth. Prior to Accenture, Mr. Gallacher held leadership roles at
Cognizant Technology Solutions, CSC Consulting and HP/EDS.


For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value through
the delivery of superior customer experiences across the customer lifecycle.
As the go-to partner for the Global 1000, the TeleTech group of companies
delivers technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From strategic
consulting to operational execution, our more than 39,000 employees drive
success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit


Statements in this press release that relate to future results and events
(including statements about future financial and operating performance) are
forward-looking statements based on TeleTech's current expectations. Actual
results and events in future periods could differ materially from those
projected in these forward-looking statements because of a number of risks and
uncertainties including: achieving estimated revenue from new, renewed and
expanded client business as volumes may not materialize as forecasted,
especially due to the global economic slowdown; the ability to close and ramp
new business opportunities that are currently being pursued or that are in the
final stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired companies
and the sales of new products; the possibility of lower revenue or price
pressure from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the customer management
industry, causing adverse pricing and more stringent contractual terms; risks
associated with losing or not renewing client relationships, particularly
large client agreements, or early termination of a client agreement; the risk
of losing clients due to consolidation in the industries we serve; consumers’
concerns or adverse publicity regarding our clients’ products; our ability to
find cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated with
business interruption due to weather, fires, pandemic, or terrorist-related
events; risks associated with attracting and retaining cost-effective labor at
our delivery centers; the possibility of asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; new legislation or government regulation that adversely impacts our
tax obligations, health care costs or the customer management industry;
service interruptions, security threats or other disruptions at our facilities
relating to our computer and telecommunications equipment and software
systems; our ability to develop and protect our intellectual property and
contractual rights and avoid infringement; disruptions in the supply chain of
the Customer Technology Services segment; risks associated with unauthorized
disclosure of sensitive or confidential client and customer data; compliance
with credit facility covenant restrictions; and our ability to obtain
financing and manage counterparty credit risks from financial institutions. A
detailed discussion of these and other risk factors that could affect our
results is included in TeleTech's SEC filings, including its Annual Report on
Form 10-K for the year ended December 31, 2012. The Company’s filings with the
Securities and Exchange Commission are available in the “Investors” section of
TeleTech’s website, which is located at All information in
this release is as of May 31, 2013. The Company undertakes no duty to update
any forward-looking statement to conform the statement to actual results or
changes in the Company’s expectations.


TeleTech Holdings, Inc.
Investor Contact
Paul Miller, 303-397-8641
Media Contact
Jeanna Blatt, 303-397-8507
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