Accuray is Honored for Delivering 'World-Class' Customer Service
Receives Omega's prestigious NorthFace ScoreBoard AwardSM for exceeding
SUNNYVALE, Calif., May 29, 2013
SUNNYVALE, Calif., May 29, 2013 /PRNewswire/ --Accuray Incorporated (Nasdaq:
ARAY), announced today it has received the NorthFace ScoreBoard Award^SM from
Omega Management Group Corp. in recognition of achieving excellence in
customer service and support in 2012. Since 2000, the award has been presented
annually to companies who, as rated solely by their own customers, exceeded
expectations in customer satisfaction during the prior calendar year. Omega is
an expert in customer experience management (CEM) strategy, and helps
companies boost revenue and profits by consistently exceeding customer
expectations for service quality.
Accuray will be recognized along with other NorthFace ScoreBoard Award
recipients at a special awards dinner taking place at the Seaport Boston Hotel
as part of Omega's annual SCORE Conference, May 29-31, 2013.
"The NorthFace ScoreBoard Award recognizes organizations who not only offer
exemplary customer service, but who also center their existence on a deep
commitment to exceeding customer expectations," said John Alexander Maraganis,
president & CEO of Omega. "In 2012, more than 200 projects, many international
in scope, were audited from 55 companies based in the U.S. and abroad. The
majority of companies are repeat recipients, which shows that, despite the
tough economy, implementing a CEM strategy is a reliable, proven way to
achieve business success."
"Accuray is very pleased to have earned the NorthFace ScoreBoard Award for
outstanding customer service the second year in a row," said Bob Ragusa,
executive vice president, engineering and global operations at Accuray. "At
Accuray, we are focused on ensuring our customers receive consistent high
quality service and support so they can focus on their key mission of
effectively and efficiently treating cancer patients. This award is
recognition of the hard work of our entire global Service and Support team
throughout the past year."
Omega's methodology measures customer satisfaction and loyalty levels on a
5-point scale (or equivalent) at least four times during the year in such
categories as technical support, field service, customer service and account
management. NorthFace ScoreBoard Award recipients are companies who, based
solely on survey responses from their own customers, achieved a 4.0 or above
out of a possible 5.0.
"Because of its unique 'customer-only vote' criteria, the NorthFace ScoreBoard
Award has been viewed from its inception as the only objective benchmark for
excellence in customer service," Maraganis said. "Our research indicates that
companies that consistently achieve a 4.0 rating or above, which we call the
'Loyalty Zone,' are succeeding in locking in profitable, long-term customer
relationships, and this significantly raises the bar on their competitors."
Accuray Incorporated (Nasdaq: ARAY), is a radiation oncology company that
develops, manufactures and sells personalized, innovative treatment solutions
that set the standard of care with the aim of helping patients live longer,
better lives. The Company's leading-edge technologies deliver the full range
of radiation therapy and radiosurgery treatments. For more information, please
Safe Harbor Statement
Statements made in this press release that are not statements of historical
fact are forward-looking statements and are subject to the "safe harbor"
provisions of the Private Securities Litigation Reform Act of 1995.
Forward-looking statements in this press release relate, but are not limited,
to customer support, customer satisfaction, and the Company's leadership
position in radiation oncology innovation. Forward-looking statements are
subject to risks and uncertainties that could cause actual results to differ
materially from expectations, including risks detailed from time to time under
the heading "Risk Factors" in the company's report on Form 10-K filed on
September 10, 2012, as updated in our Form 10-Qs filed on November 8,
2012,February 6, 2013,andMay 9, 2013and as updated periodically by our
other filings. Forward-looking statements speak only as of the date the
statements are made and are based on information available to the Company at
the time those statements are made and/or management's good faith belief as of
that time with respect to future events. The Company assumes no obligation to
update forward-looking statements to reflect actual performance or results,
changes in assumptions or changes in other factors affecting forward-looking
information, except to the extent required by applicable securities laws.
Accordingly, investors should not place undue reliance on any forward-looking
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SOURCE Accuray Incorporated
Contact: Rebecca Phillips Public Relations Manager, Accuray, +1-408-716-4773,
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