Cubic Transportation Systems Reports Strong Debut for Its NextAgent Video
Ticket Office at UITP
Cubic Transportation Systems reports an overwhelmingly positive response to
yesterday's launch of NextAgent, the company's radical new concept in
transport ticketing which uses high-speed video links to enable passengers to
interact with ticketing staff in real time, 24 hours a day, 365 days a year.
GENEVA, May 29, 2013 (GLOBE NEWSWIRE) -- via PRWEB - Cubic Transportation
Systems reports an overwhelmingly positive response to yesterday's launch of
NextAgent, the company's radical new concept in transport ticketing which uses
high-speed video links to enable passengers to interact with ticketing staff
in real time, 24 hours a day, 365 days a year.
NextAgent – an innovative hybrid of ticket office, call center and ticket
vending machine – enables transit operators to respond to a continuing demand
from passengers for the foreseeable future to retain the option to interact
with a customer service agent. At the same time, staffing ticket offices
across an operator's network outside peak travel hours is expensive and ties
up staff, restricting their deployment in other roles.
NextAgent enables operators to balance these competing demands cost
effectively by centralizing – either physically or virtually – ticketing
expertise so that it can be accessed by passengers whenever they are
"We're really excited about this product, which we believe is a potential
game-changer for transport operators. NextAgent is that rare thing – a true
'win-win' – in that it enables operators to simultaneously offer the highest
and most consistent levels of service while managing costs through increased
efficiency," said Steve Shewmaker, president, Cubic Transportation Systems.
"It means that at the touch of a button, any passenger at any station equipped
with NextAgent can speak with a customer service agent exactly as they would
at a standard ticket office window.
"As a society, we tend to be suspicious of technology introduced in the name
of progress and efficiency: I'm sure we can all recall examples of 'one size
fits all' systems that are great for straightforward requirements but which
fall at the first hurdle when presented with anything that doesn't match the
standard algorithm. NextAgent contradicts that theory, offering a uniquely
personalized ticketing service for every passenger who wants or needs it,
every time. No matter how remote the station or how complex the requirement,
NextAgent allows unparalleled responsiveness, while managing demand across the
Matt Cole, senior vice president, strategy and development at Cubic noted that
while Cubic had high hopes for yesterday's launch, the reality proved even
better. "We had serious conversations with many transport operators from
around the world and we look forward to continuing those discussions in
earnest in the coming weeks."
Cubic is exhibiting at the UITP World Congress & Mobility and City Transport
Exhibition, May 27-30, Geneva on booth 2D300, and at the APTA Rail Conference
Product Showcase, Philadelphia, June 2-3, at Booth 404. Further information
about NextAgent is available in the product launch release and on the
About Cubic Transportation Systems
Cubic® Transportation Systems, Inc., is part of Cubic Corporation. Cubic
Corporation is the parent company of three major business segments: Defense
Systems, Mission Support Services and Transportation Systems. Cubic Defense
Systems is a leading provider of realistic combat training systems and defense
electronics. Mission Support Services is a leading provider of training,
operations, maintenance, technical and other support services for U.S. and
Cubic® Transportation Systems, Inc., is a leading integrator of payment and
information technology and services for intelligent travel solutions. Cubic
delivers integrated solutions that help transport operators manage their
operations and services and give passengers choices in the smartest and
easiest ways to pay their fares. Cubic specializes in design, development,
manufacture, supply, installation, integration, services and information.
Services provided by Cubic include on-site management, central systems,
operations support, patron support, business support and field services.
Every year, nearly 7 billion rides are taken worldwide using Cubic payment and
information systems. Cubic has delivered over 400 projects in 40 major markets
on five continents. Active projects include London; Brisbane (Southeast
Queensland) region, Australia; New York/New Jersey region; Washington, D.C.
/Baltimore/Virginia region; Los Angeles region; San Diego region; San
Francisco region; Minneapolis/St. Paul; Chicago; Atlanta region; Miami (South
Florida) region; Vancouver and Edmonton, Canada; Sydney (New South Wales),
Australia; Germany; and Scandinavia.
For more information about Cubic, see the company's website at
Rosemary Alton/Harriet Jamieson
PH: +44 (0) 20 8289 6216
Timothy A. Hill
Director of Corporate Communications
PH: +1 (858) 505-2430
Cell: +1 (858) 232-2927
This article was originally distributed on PRWeb. For the original version
including any supplementary images or video, visit
CONTACT: Cubic Corporation
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