Support.com and Absolute Software Expand Partnership, to Deliver Enhanced
Tablet Setup Optimization and Security Service
All-in-One Retail Offering Includes System Optimization, Theft Protection and
Support for Tablets
REDWOOD CITY, Calif. and VANCOUVER, British Columbia, May 29, 2013 (GLOBE
NEWSWIRE) -- Support.com^®, Inc. (Nasdaq:SPRT), a leading provider of
cloud-based technology services and software that create new revenue streams
and improve customer experience, and Absolute^® Software Corporation
(TSX:ABT), the industry standard for persistent endpoint security and
management solutions for computers, laptops, and ultra-portable devices, today
announced they have expanded their partnership to include an all-in-one setup,
optimization and security service for tablets.
According to NPD Group research, 18 million U.S. consumers returned at least
one consumer electronics device in 2012, with post-purchase support being a
leading factor in reducing unnecessary returns.
The Support.com and Absolute Software Setup and Optimization Service for
tablets provides comprehensive out of the box value and support for new device
*Support.com's tablet optimization app that can help extend battery life
and improve privacy and security.
*Absolute Software's Absolute Data Protect app that contains the essential
security features of lock, locate and delete. If a tablet is missing or
stolen, users can preemptively take measure to safeguard their data.
*Support.com powered tech support for Wi-Fi setup, email setup and app
The service initially supports both Android^™and Windows^®8-based tablets
and is available at Staples, Inc. retail locations nationwide.
"As tablets become more central to the lives of consumers, protection against
a lost or stolen device and the data they contain becomes more important,"
said Mark Grace, Vice President of Consumer Business at Absolute Software.
"Our ability to secure and locate a tablet complements Support.com's ability
to enhance the tablet experience."
"The ease of initial setup for a new device is a 'moment of truth' in the
customer experience journey," said Josh Pickus, Support.com CEO. "Combining
Support.com's tablet app and technology support expertise with Absolute
Software's technology provides partners like Staples a powerful tool for
enhancing the initial purchase experience, and delivering added value at the
point of sale."
Support.com offers its partners a broad array of premium technology services
to meet the current and future technology needs of their customers. Service
programs available for consumer markets include computer and mobile device
set-up and support, virus removal and wireless network set-up and support.
Service programs available for small business markets include workstation
set-up and support, network support, and proactive server monitoring and
Support.com, Inc. (Nasdaq:SPRT) is a leading provider of cloud-based
technology services and software. We help leading brands create new revenue
streams and deepen customer loyalty through programs that enhance their
customers' technology experience. Our solution includes a comprehensive
Service Delivery Platform, mobile and desktop apps, a scalable workforce of
technology specialists and proven expertise in program design and execution.
Our partners include many of the nation's leading communications providers,
retailers and technology companies. For more information, please visit us at:
The Support.com, Inc. logo is available at
About Absolute Software
Absolute Software Corporation (TSX:ABT) is the industry standard in persistent
endpoint security and management for computers, laptops, ultra-portable
devices and smartphones. The Company, a leader in device security and
management tracking for more than 20 years, has over 30,000 commercial
customers worldwide. Positioned as a Visionary vendor in Gartner, Inc.'s Magic
Quadrant for Client Management Tools, Absolute's solutions – Computrace®,
Absolute Manage®, Absolute Service, Absolute Secure Drive, and Computrace
LoJack for Laptops – provide organizations with actionable intelligence to
prove compliance, securely manage BYOD,and deliver comprehensive visibility
and control over all of their devices and data. Absolute persistence
technology is embedded in the firmware of computers, netbooks, tablets and
smartphones by global leaders, including Acer, ASUS, Dell, Fujitsu, HP,
Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the Company has reselling
partnerships with these OEMs and others, including Apple. For more information
about Absolute Software, visit www.absolute.com.
This press release contains forward-looking statements that involve risks and
uncertainties. These forward-looking statements relate to, among other things,
the expected performance, functionality and availability of our services and
products, and other expectations, intentions and plans contained in this press
release that are not historical fact. When used in this press release, the
words "plan," "expect," "believe," and similar expressions generally identify
forward-looking statements. These statements reflect our current expectations.
They are subject to a number of risks and uncertainties, including, but not
limited to, changes in technology and general market conditions. In light of
the many risks and uncertainties you should understand that we cannot assure
you that the forward-looking statements contained in this press release will
©2013 Absolute Software Corporation. All rights reserved. Computrace and
Absolute are registered trademarks of Absolute Software Corporation. LoJack is
a registered trademark of LoJack Corporation, used under license by Absolute
Software Corporation. LoJack Corporation is not responsible for any content
herein. U.S. patents No. 5,715,174, No. 5,764,892, No. 5,802,280, No.
5,896,497, No. 6,087,937, No. 6,244,758, No. 6,269,392, No. 6,300,863, No.
6,507,914, No. 7,818,557, No. 7,818,803, No. 7,945,709, No. 8,062,380, No.
8,234,359, No. 8,241,369, No. 8,307,055, No. 8,332,953, No. 8,346,234 and No.
8,418,226. Canadian patents No. 2,211,735, No. 2,284,806, and No. 2,205,370.
U.K. patents No. EP0793823, No. GB2298302, and No. GB2338101. German patent
No. 69512534. Australian patent No. 699045. Japanese patent No. JP4067035. The
Toronto Stock Exchange has neither approved nor disapproved of the information
contained in this news release.
Support.com, Inc. is an Equal Opportunity Employer. For more information,
Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a
trademark or registered trademark of Support.com, Inc. in the United States
and other countries. Staples EasyTech is a trademark or registered trademark
of Staples The Office Superstore, LLC in the United States and other
countries. Absolute, Computrace, Absolute Manage, and Absolute Secure Drive
are trademarks or registered trademarks of Absolute Software Corporation in
the United States and other countries. Android is a trademark of Google, Inc.
in the United States and other countries. Windows is a trademark or registered
trademark of Microsoft Corporation in the United States and other countries.
All other marks are the property of their respective owners.
CONTACT: Media Contacts:
Martin Levy Public Relations, Inc.
(604) 730-9851 x107
Absolute Software - Investor Relations:
(416) 815-0700 x273
(416) 815-0700 x237
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