Ziggo Field Engineers to Use ClickSoftware Solutions to Provide Service Calls
and Network Upgrades for 2.9 Million Residential Customers
BURLINGTON, Massachusetts, May 29, 2013
BURLINGTON, Massachusetts, May 29, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, today announced that Ziggo N.V., one of The Netherlands
largest providers of entertainment, information and communications through
television, internet and telephony services, has selected ClickSoftware's
solutions. The company intends to improve the efficiency of its service
technicians and engineers.
The ClickSoftware Scheduling and Mobility solutions will be used by customer
service and engineering teams to manage site visits and network upgrades using
automated scheduling.ClickSoftware's real-time optimized scheduling will mean
the most appropriate engineer based on skills, availability, current workload
and location is assigned to each job - this is then presented to engineers
through their mobile device.
For managers, the ClickSoftware solution will enable the monitoring of
performance, reporting and deep analysis on fault types, trends, and
resolution rates. Critically, the company will be able to monitor the costs of
service calls and through analysis, make adjustments.
"Communications Service Providers (CSPs) understand that in order to succeed
and grow, they need to provide the best customer experience possible while
also keeping costs down," said Hannan Carmeli, President and COO,
ClickSoftware. "As the market leader in this industry, we have been able to
help CSPs across the globe transform their operations while simultaneously
growing their business."
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimisation solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimisation" concept, our solutions provide organisations with end-to-end
visibility and control of the entire service management chain by optimising
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organisations worldwide by addressing the
fundamental question of job fulfilment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organisations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
Safe Harbour Statement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Ziggo N.V. and its
customers from using ClickSoftware's scheduling and mobility solutions. Such
"forward-looking statements" involve known and unknown risks, uncertainties
and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F
for the year ended December 31, 2012 and in subsequent filings with the
Securities and Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.
SOURCE ClickSoftware Technologies Ltd
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