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MMA Deploys KXEN’s InfiniteInsight® to Boost Up-Sell, Cross-Sell and Customer Retention

  MMA Deploys KXEN’s InfiniteInsight® to Boost Up-Sell, Cross-Sell and
  Customer Retention

     Company decreased modeling time by 80% while improving model quality

Business Wire

SAN FRANCISCO -- May 29, 2013

KXEN, the leading provider of predictive analytics for business users,
announced that MMA, one of the French leading insurance companies, has
improved customer relationships using predictive models built with KXEN’s
InfiniteInsight^®.

"With InfiniteInsight^®, we've accelerated our time to value and improved our
results," said Jean-Christophe Teurlai, Head of Customer Insight.
“InfiniteInsight^® lets us create a large number of new predictive models a
year and quickly put them into production.”

The MMA Group, also known as La Mutuelle du Mans Assurances, part of the COVEA
Group, began offering insurance in 1828. Products include everything from car
and health insurance to professional indemnity coverage. In 2008, the group
also began selling banking products. More than 7,000 employees serve three
million customers in France.

MMA decided to standardize on KXEN’s InfiniteInsight^® for data mining and
predictive analytics as a better way of managing the customer lifecycle and
specifically to increase up-sell, cross-sell and retention. The company had
been using SAS, but the modeling process was time-consuming, inefficient and
required extensive training. Only a limited number of predictive models could
be put into production annually.

MMA wanted to dramatically increase the number of predictive models without
sacrificing quality. The group chose InfiniteInsight^® for its automated,
industrialized modeling approach and the high reliability of its results.
Ease-of-use was also instrumental in the selection.

This information is then used to optimize multiple marketing channels,
including direct mail, e-mail, and telemarketing, as well as direct sale with
customers and prospects. By targeting only those customers who are most likely
to respond to an offer through the most cost efficient but relevant channel
MMA has improved campaign results while decreasing costs. "With
InfiniteInsight® we now are getting the highest possible ROI on our marketing
euros," Teurlai said.

Among the benefits, Teurlai said MMA is seeing marketing campaign lifts of 2
to 3 and sometimes even more. Meanwhile, it takes one-fifth of the time to
create a model using KXEN while model quality is as good as or better than
models built with previous competing solution.

One of the reasons for the high accuracy is that InfiniteInsight^® supports
wide datasets built from thousands of variables. In general, the ability to
effectively use many different variables increases the strength of predictive
models as it incorporates all available customer data that may be predictive
as compared to traditional systems that are unable to scale since each
variable must be tested by hand. This is particularly relevant in the
insurance industry where there is a vast amount of customer information and a
high correlation between the data and predictive outcomes.

In the case of MMA, the data used in predictive modeling is stored in a mix of
data warehouses that includes Oracle and SAS. Predictive scores can be
deployed in-database, increasing efficiency and supporting more rapid
execution of larger numbers of marketing campaigns.

Thanks to KXEN’s industrialized approach to predictive modeling and the ease
of use of InfiniteInsight^®, a small team now creates and deploys a large
number of models each year, Teurlai said. “With InfiniteInsight^®, we are
building more and better models and can continuously explore ideas to innovate
our customer relationships,” he said.

“We are pleased with MMA’s success in optimizing the customer lifecycle with
InfiniteInsight^®,” said John Ball, CEO of KXEN. “We remain committed to
eliminating the gap for insight in the financial services industry by making
predictive analytics and data mining techniques usable, accessible and
productive across the entire organization.”

Supporting Resources

For more information on KXEN and InfiniteInsight^®, please visit:

  *Website: http://www.kxen.com
  *Blog: http://www.kxen.com/blog
  *Facebook: www.facebook.com/infiniteinsight
  *Twitter: http://www.twitter.com/kxen
  *LinkedIn: www.linkedin.com/company/kxen
  *YouTube: www.youtube.com/kxen

About MMA

Founded in 1828, the MMA Group, also known as La Mutuelle du Mans Assurances,
part of the COVEA Group, is one of the largest insurance companies in France
with approximately 7000 employees and 2,000 branch offices. It offers a range
of products across Europe that includes everything from car and health
insurance to professional indemnity coverage. In 2008, the group also began
selling banking products.

About KXEN

KXEN is revolutionizing the way companies use predictive analytics to make
better decisions on petabytes of big data. Based on patented innovations, the
company's flagship product, InfiniteInsight^® and its pure cloud-based
platform, Cloud Prediction™, deliver orders of magnitude improvements in speed
and agility to optimize every step in the customer lifecycle – including
acquisition, cross-sell, up-sell, retention and next best activity. Proven
with over 500 deployments at companies such as AAA, Allegro, Bank of America,
Barclays, Belgacom, CBS Interactive, ING Direct, Lowe’s, Meredith Corporation,
Mobilink, Overstock.com, PT XL Axiata, RealNetworks, Rhapsody, Rockwell,
Rogers, Sears, Shutterfly, Stage Stores, U.S. Cellular and Vodafone, KXEN
solutions deliver predictive power and infinite insight. KXEN is headquartered
in San Francisco, California with field offices in the U.S., Paris and London.

Contact:

KXEN, Inc.
Andrew Savitz, 415-904-4168
andrew.savitz@kxen.com
 
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