Cubic Transportation Systems' New Virtual Ticketing Office NextAgent Gives Global Ticketing Technology a Personal Touch

Cubic Transportation Systems' New Virtual Ticketing Office NextAgent Gives
Global Ticketing Technology a Personal Touch

Cubic Transportation Systems today announced the launch of NextAgent, a
radical new concept in transport ticketing using high-speed video links to let
passengers interact with ticketing staff in real time, 24 hours a day, 365
days a year.

GENEVA, May 27, 2013 (GLOBE NEWSWIRE) -- via PRWEB - NextAgent delivers
greater efficiency at lower cost to operators -- and better service to
passengers

Cubic Transportation Systems today announced the launch of NextAgent, a
radical new concept in transport ticketing using high-speed video links to let
passengers interact with ticketing staff in real time, 24 hours a day, 365
days a year. The solution will be demonstrated at the International
Association of Public Transport (UITP) World Congress & Mobility and City
Transport Exhibition, May 27-30, Geneva, Cubic Stand 2D300, and at the APTA
Rail Conference Product Showcase, Philadelphia, June 2-3, Cubic Booth 404.

NextAgent – an innovative hybrid of ticket office, call center and ticket
vending machine – enables transit operators to respond to a number of
significant trends in ticketing. These include a preference from some
passengers for the option, be it occasionally or regularly, of purchasing
tickets from people as well as machines. The fact that some journeys and
individual requirements are very complex leads some travelers to feel more
comfortable dealing with a knowledgeable ticketing agent than with a ticket
vending machine. According to some estimates, these factors mean ticket
offices will continue to fulfill as much as 30 percent of ticket sales for the
foreseeable future. At the same time, staffing ticket offices across an
operator's network outside peak travel hours is expensive and ties up staff,
restricting their deployment in other roles.

NextAgent enables operators to balance these competing demands cost
effectively by locating ticketing expertise in centralized ticketing "hubs" to
which all passengers have access whenever they are traveling. Alternatively
and for maximum flexibility in resourcing, agents across the network can be
available to manage demand between busy stations and those with fewer
passengers on a minute-by-minute basis.

Instead of the normal ticket office window, NextAgent features a
high-definition glass screen on which it displays a live video of the ticket
agent at the hub. Passengers speak with the agent throughout the ticketing
process – exactly as they would at a traditional ticket window.

NextAgent delivers all the functionality of a staffed ticket office, plus a
number of other benefits, including vending a comprehensive range of media
(smart cards, magnetic tickets, paper barcodes, e-ticketing, and mobile
ticketing). Integrated camera and document scanning facilities enable photos
and other personal documents to be verified. NextAgent's smart card management
system encompasses sale and issue of cards, processing refunds and returns,
and transferring products between cards. It also supports the full range of
payment options, from notes and coins to credit/debit cards and NFC-enabled
smartphones.

"NextAgent is not only a major advance in ticketing, it's a concept that's
rooted in Cubic's understanding of what works in ticketing – for both
passengers and operators," said Matt Cole, senior vice president, strategy and
business development at Cubic. "We are bringing to market technology that will
appeal to all passengers: mobile ticketing for those that would prefer to
self-serve and NextAgent for those passengers that want the option of
consulting knowledgeable ticketing staff to get the right ticket at the right
price."

"Centralized ticketing with NextAgent enables operators to provide the optimum
combination of service and cost. On the one hand, it reduces the cost of staff
having to be deployed in ticket offices. On the other, it enhances customer
service by, for example, 'pooling' specialist expertise – foreign languages,
for instance – and ensuring a uniform level of high-quality service across the
network. In turn this will lead to more passengers and higher revenues."

About Cubic Transportation Systems

Cubic® Transportation Systems, Inc., is part of Cubic Corporation. Cubic
Corporation is the parent company of three major business segments: Defense
Systems, Mission Support Services and Transportation Systems. Cubic Defense
Systems is a leading provider of realistic combat training systems and defense
electronics. Mission Support Services is a leading provider of training,
operations, maintenance, technical and other support services for U.S. and
allied nations.

Cubic® Transportation Systems, Inc., is a leading integrator of payment and
information technology and services for intelligent travel solutions. Cubic
delivers integrated solutions that help transport operators manage their
operations and services and give passengers choices in the smartest and
easiest ways to pay their fares. Cubic specializes in design, development,
manufacture, supply, installation, integration, services and information.
Services provided by Cubic include on-site management, central systems,
operations support, patron support, business support and field services.

Every year, nearly 7 billion rides are taken worldwide using Cubic payment and
information systems. Cubic has delivered over 400 projects in 40 major markets
on five continents. Active projects include London; Brisbane (Southeast
Queensland) region, Australia; New York/New Jersey region; Washington, D.C.
/Baltimore/Virginia region; Los Angeles region; San Diego region; San
Francisco region; Minneapolis/St. Paul; Chicago; Atlanta region; Miami (South
Florida) region; Vancouver and Edmonton, Canada; Sydney (New South Wales),
Australia; Germany; and Scandinavia.

For more information about Cubic, see the company's website at
http://www.cubic.com.

Contacts:

Rosemary Alton/Harriet Jamieson
HAMG360
PH: +44 (0) 20 8289 6216
Rosemary.alton(at)HAMG360(dot)com
Harriet.jamieson(at)HAMG360(dot)com

Timothy A. Hill
Director of Corporate Communications
Cubic Corporation
PH: +1 (858) 505-2430
Cell: +1 (858) 232-2927
timothy.hill(at)cubic(dot)com

This article was originally distributed on PRWeb. For the original version
including any supplementary images or video, visit
http://www.prweb.com/releases/2013/5/prweb10769644.htm

CONTACT: Cubic Corporation
         Timothy Hill
         timothy.hill@cubic.com
         858-505-2430
 
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