SolarWinds Web Help Desk Adds Automatic Asset Discovery and SolarWinds Network and Systems Management Software Integration

SolarWinds Web Help Desk Adds Automatic Asset Discovery and SolarWinds Network 
and Systems Management Software Integration 
Latest Features to Enhance Automation Capabilities for Ticketing and
Inventory, Enable IT Professionals to Integrate With SolarWinds'
Network and Systems Management Products to Automatically Create Help
Desk Tickets From Monitoring Alerts 
AUSTIN, TX -- (Marketwired) -- 05/23/13 --   SolarWinds (NYSE: SWI),
a leading provider of powerful and affordable IT management software,
today announced new improvements to its web-based IT help desk and
asset management solution, SolarWinds Web Help Desk. 
SolarWinds Web Help Desk streamlines dynamic help desk ticketing
through each request's life cycle, helping to simplify and automate
complex help desk environments. 
Now with automatic asset discovery, IT pros can keep IT inventory
current by scheduling automated discovery of all hardware and
software assets and information including hostname, model, serial
number, logged-in user, operating system, hard drive, memory, and
installed software.  
In addition, SolarWinds Web Help Desk now supports integration with
SolarWinds network and systems management software including
SolarWinds Network Performance Monitor, SolarWinds Server &
Application Monitor and SolarWinds Network Configuration Manager.  
This new SolarWinds integration feature allows IT pros to import
asset information populated by SolarWinds' software into SolarWinds
Web Help Desk, and convert and configure network device, server and
critical application performance alerts directly into trouble tickets
in SolarWinds Web Help Desk. 
SolarWinds Web Help Desk Highlights: 


 
--  Automated ticketing
    --  Automatically converts service request emails into trouble tickets
    --  Leverages help desk integration with SolarWinds systems and
        network monitoring tools to convert alerts directly to service
        tickets
    --  Leverages flexible and dynamic business rules to allow unlimited
        routing and ticket update automation
    --  Saves time by automating ticket creation for common and repetitive
        service requests
    --  Simplifies ticket management with graphical and intuitive
        Ticketing Dashboard
    --  Leverages the advantage of Dynamic Ticket Forms for clients to
        create IT tickets
    --  Imports service tickets from old, legacy systems
    --  Includes knowledge base management for end user self-service issue
        resolution
--  Asset management
    --  Manages hardware and software assets with a built-in asset
        discovery engine
    --  Builds parent-child relationships between assets to simplify
        incident and problem management
    --  Links service tickets to asset details for effective ticketing and
        asset management

  
Pricing for SolarWinds WHD starts at $695 and includes the first year
of maintenance. For more information, including a FREE, downloadable
30-day trial, visit webhelpdesk.com or call 866.530.8100.  
Additional Resources 


 
--  Video: Introduction to SolarWinds Web Help Desk

  
About SolarWinds
 SolarWinds (NYSE: SWI) provides powerful and
affordable IT management software to customers worldwide from Fortune
500 enterprises to small businesses. In all of our market areas, our
approach is consistent. We focus exclusively on IT Pros and strive to
eliminate the complexity that they have been forced to accept from
traditional enterprise software vendors. SolarWinds delivers on this
commitment with unexpected simplicity through products that are easy
to find, buy, use, and maintain while providing the power to address
any IT management problem on any scale. Our solutions are rooted in
our deep connection to our user base, which interacts in our online
community, thwack, to solve problems, share technology and best
practices, and directly participate in our product development
process. Learn more today at http://www.solarwinds.com/. 
SolarWinds, SolarWinds.com, and thwack are registered trademarks of
SolarWinds. All other company and product names mentioned are used
only for identification purposes and may be trademarks or registered
trademarks of their respective companies.  
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2318228 
Media Contacts
Grace Pai-Leonard 
Text100 
Phone: 212.871.5194 
grace.pai@text100.com  
Jodi Bart 
SolarWinds, Inc. 
512.657.8297 
pr@solarwinds.com 
 
 
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