MetricStream Customer Woolworths Wins OCEG's 2013 GRC Achievement Award
Woolworths was recognized for its sustainable food quality and safety
management initiatives, supported by the MetricStream GRC solution
PALO ALTO, Calif., May 22, 2013
PALO ALTO, Calif., May 22, 2013 /PRNewswire/ --Leading South African retailer
and MetricStream customer, Woolworths, has won the prestigious Open Compliance
and Ethics Group (OCEG) GRC Achievement Award, presented on May 21, 2013 at
the Compliance Week Conference in Washington, D.C. This award recognizes the
great strides that organizations have made in improving and integrating their
approaches to GRC in order to achieve "Principled Performance."
Commenting on their win, Zyda Rylands, Managing Director for Food at
Woolworths said, "We are honored to be recognized by OCEG for our quality
management efforts. For the last six years at Woolworths, we have sharpened
our focus on quality audits, creating accountability at all organizational and
supplier levels, and integrating and automating our food safety and quality
processes – all of which has been supported by the MetricStream GRC solution.
Today, even with a substantial growth in the number of our stores, and an
increase in sales, we have been able to reduce the number of customer
complaints significantly, while strengthening our brand image and
Headquartered in Cape Town, Woolworths is one of South Africa's top retailers
with revenues of over USD 3.4 billion and a wide assortment of products sold
under its private labels. The company manages over 400 stores, including 51
international stores, selling food, homeware, clothing, financial services and
beauty products. At the heart of Woolworths food business is the 'good
business journey' which, in addition to ensuring their food is safe and of
high quality, focuses on sustainability. Every part of Woolworths' food
production process – from supply to distribution to waste – is constantly
monitored to minimize the impact on the surrounding environment and society.
"In light of increasing food safety issues and product recalls across the
globe, it is great to see Woolworths take such comprehensive steps toward
strengthening their food quality and safety measures," said Carole Stern
Switzer, OCEG President. "The company's initiatives are well-planned and
executed – from establishing total quality management as a corporate
initiative, to facilitating continuous improvement, to ensuring that all
quality, safety, and compliance processes are visible, repeatable, measurable,
The 2013 OCEG GRC Achievement Awards recognized Woolworths for its sustainable
food quality and safety management program, which is focused on implementing a
single, overarching quality and safety management framework across the supply
chain. The company has worked towards realigning its quality culture, actively
enforcing quality guidelines and standards, and standardizing food quality and
safety processes. Measures were also implemented to improve supplier risk
management, due diligence, compliance monitoring, traceability, and incident
and non-conformance management.
To support this entire process, Woolworths implemented MetricStream's
centralized supplier quality and audit management solution, built on the
scalable MetricStream GRC Platform. The solution has enabled the company to
automate, integrate, and streamline food safety and quality processes, and
simplify and accelerate quality audit management.
Said Shellye Archambeau, CEO of MetricStream, "Woolworths has demonstrated the
right approach for large food and retail companies – with thousands of
employees, hundreds of products, and stores and suppliers around the world –
for establishing a truly holistic, collaborative, transparent, and
cost-efficient food safety and quality program. We are delighted that
MetricStream was able to play a key role in this effort with our GRC platform
and solution. Our heartiest congratulations to Woolworths for this
Woolworths Holdings Limited is a South African-based retail group listed on
the Johannesburg Stock Exchange (JSE). In South Africa, the group trades
through Woolworths (Proprietary) Limited, a respected chain of retail stores
offering discerning customers a selected range of quality clothing, food,
homeware, beauty and financial services under its own brand name. Woolworths
Holdings also owns Country Road Limited, a leading clothing and homeware
retailer listed on the Australian Stock Exchange.
For more information go to: http://www.woolworthsholdings.co.za
MetricStream is a market leader in Enterprise-wide Governance, Risk,
Compliance (GRC) and Quality Management Solutions for global corporations.
MetricStream solutions are used by leading corporations such as UBS, P&G,
Constellation Energy, Pfizer, Philips, BAE Systems, Twitter, SanDisk, Cummins
and Sonic Automotive in diverse industries such as Financial Services,
Healthcare, Life Sciences, Energy and Utilities, Food, Retail, CPG,
Government, Hi-tech and Manufacturing to manage their risk management
programs, quality processes, regulatory and industry-mandated compliance and
corporate governance initiatives, as well as several million compliance
professionals worldwide via the www.ComplianceOnline.com portal. MetricStream
is headquartered in Palo Alto, California and can be reached
Mr. Vinay Bapna
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