Ricoh Dealer Gateway goes live, helping dealers save time, money and effort

 Ricoh Dealer Gateway goes live, helping dealers save time, money and effort

Smooth exchange of electronic information enables dealers to be more efficient
than ever in competitive market

PR Newswire

MALVERN, Pa., May 22, 2013

MALVERN, Pa., May 22, 2013 /PRNewswire/ --Office equipment dealers working
with Ricoh Americas Corporation and using Digital Gateway, Inc.'s (DGI)
e-automate™ management systems can now seamlessly accept electronic product
information from Ricoh through the Ricoh Dealer Gateway, enabling them to more
quickly and efficiently transact business with Ricoh.

"We could not be more excited to see Ricoh and Digital Gateway work together
to streamline the process for getting new items, as well as price, description
and other product updates, from Ricoh into our accounting system, e-automate,"
said Chap Breard, Owner of Monroe Office Equipment. "I will never have to
manually enter product and configuration data from a PDF or spreadsheet again.
The Ricoh Dealer Gateway is just another great tool in my toolbox to be more
efficient in this ever-changing and competitive market."

Launched today, the Ricoh Dealer Gateway affirms Ricoh's commitment to being
easy for dealers to do business with. The technology provides dealers with
real-time access to information via Ricoh's Oracle ERP system through a
consolidated dealer portal that interfaces with DGI's e-automate system and
similar ERP systems from DGI's sister companies, OMD Corporation and La Crosse
Management Systems, Inc. The automated systems interface pushes model,
configuration, part, supply and other data from Ricoh directly into the
dealers' management systems. Dealers no longer have to manually key in the
information, a time-consuming, error-prone process that can complicate
ordering and daily operations.

"As a dealer, I really appreciate the responsiveness to suggestions and
openness to feedback from both Ricoh and Digital Gateway on this project,"
said Anita Willoughby, Purchasing Director, Systel Business Equipment. "It has
been a pleasant experience to see the dealers' suggestions heard and turned
into the enhancements in the software so it will actually work the way all of
us on the front lines need it to."

Future plans for upgrades to the system include features that would permit a
dealer to place equipment orders, track them, check Ricoh inventory and read
printer/MFP meters in the field through the gateway.

The Ricoh Dealer Gateway is being developed by Digital Gateway, Inc., whose
e-automate dealer management software is the choice of a majority of Ricoh
dealers. "We deeply support Ricoh's commitment to the dealers' success," said
Laryssa Alexander, President of DGI. "This is a model for seamless
dealer/manufacturer collaboration, one we hope to see replicated across this
industry and the entire business world."

Said Jim Coriddi, Vice President, Dealer Division, Ricoh Americas Corporation,
"DGI's automated systems interface helps increase dealer efficiencies through
better management of their business-critical information. This is another
major step in our commitment to make Ricoh easier for dealers to do business

To learn more about Ricoh's full line of products, services and solutions,
please visit

About Digital Gateway, Inc.

Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading
provider of dealer management software solutions for the office equipment
industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive
their business operations successfully with its innovative e-automate dealer
management software. For further information, please visit

About Ricoh

Ricoh is a global technology company specializing in office imaging equipment,
production print solutions, document management systems and IT services.
Headquartered in Tokyo, Ricoh Group operates in about 200 countries and
regions. In the financial year ending March 2013, Ricoh Group had worldwide
sales of 1,924 billion yen (approx. 20 billion USD).

The majority of the company's revenue comes from products, solutions and
services that improve the interaction between people and information. Ricoh
also produces award-winning digital cameras and specialized industrial
products. It is known for the quality of its technology, the exceptional
standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform
the way they work and harness the collective imagination of their employees.

For further information, please visit

© 2013 Ricoh Americas Corporation. All rights reserved. All referenced product
names are the trademarks of their respective companies.


John Greco
Ricoh Americas Corporation
(973) 882-2023

Jill Searl
Brodeur Partners
(603) 559-5824

SOURCE Ricoh Americas Corporation

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