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UnitedHealth Group Acts to Support Oklahomans Affected by Tornadoes

  UnitedHealth Group Acts to Support Oklahomans Affected by Tornadoes

  *Assistance for UnitedHealthcare plan participants who need access to care
    or early refills of prescription medications
  *Free emotional-support help line from Optum
  *Support of Red Cross relief efforts

Business Wire

MINNETONKA, Minn. -- May 21, 2013

UnitedHealth Group (NYSE: UNH) and its benefits and services businesses,
UnitedHealthcare and Optum, are taking immediate action to help people in
Oklahoma City and surrounding counties affected by a spate of devastating
tornadoes. Actions include assisting health plan participants who may need
access to care or early refills of prescription medications; a free
emotional-support line; and supporting the American Red Cross Disaster Relief
Fund, which is helping people in the affected communities.

  *Access to Care: Plan participants who have been displaced from
    theirhomesor whose network medical facilityor physician is not
    accessible, and require assistance or special accommodations, can call
    customer care at the number located on the back of their medical ID card
    for assistance. If necessary, customer care professionals will help
    affected individuals obtain in-network benefits if a network care provider
    is not available.

    This includes plan participants enrolled in all fully insured commercial
    products, Medicare Advantage and Medicare Supplement plans. This policy is
    effective from May 19, 2013, and will remain active until at least June 2,
    2013.

    UnitedHealthcare encourages members who are dependent on home-based
    medical equipment, such as dialysis machines or ventilators, to review
    their individual emergency plan and make alternative arrangements, in the
    event those services are disrupted.

    For plan participants who may have misplaced their medical ID card, call
    866-633-2446, 8 a.m.-8 p.m. (in the local time zone), Monday through
    Friday. People enrolled in employer-sponsored and individual health plans
    who have a smartphone can download the free Health4Me app, which provides
    instant access to their ID card, network care providers, their personal
    health benefits and more.

  *Early Prescription Refills: People who have been displaced or do not have
    access to their medications will be able to have prescriptions refilled
    early. Members obtaining a refill are asked toalert the pharmacist that
    they were affected by the tornadoes in order to ensure the early
    prescription refill request is processed appropriately.

    This includes plan participants enrolled in all fully insured commercial
    products, Medicare Advantage, Medicare Supplement and Medicare Part D
    offerings insured through UnitedHealthcare. For mail-order delivery
    service to affected areas or any other questions related to their
    prescriptions, people are encouraged to call the pharmacy number on the
    back of their medical or prescription ID card, or speak directly to their
    pharmacist about their situation in order to get an early refill, if
    necessary.

    This policy is effective from May 19, 2013, and will remain active until
    at least June 2, 2013.

  *Free Help Line: Optum, a leading health and behavioral health services
    company, is offering a free emotional-support help line.

    The toll-free number, 866-342-6892, will be open 24 hours a day, seven
    days a week, for as long as necessary. The service is free of charge and
    open to anyone. Specially trained Optum mental health specialists help
    people manage their stress and anxiety so they can continue to address
    their everyday needs. Callers may also receive referrals to community
    resources to help them with specific concerns, including financial and
    legal matters.

    Along with the toll-free help line, emotional support resources and
    information are available online at www.liveandworkwell.com.

  *Support for the American Red Cross: Through a $500,000 annual commitment,
    UnitedHealth Group participates in the Annual Disaster Giving Program of
    the American Red Cross, which is offering shelter, food, emotional support
    and other assistance to people in the affected communities.

About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to
victims of disasters; provides nearly half of the nation’s blood; teaches
lifesaving skills; provides international humanitarian aid; and supports
military members and their families. The Red Cross is a charitable
organization – not a government agency – and depends on volunteers and the
generosity of the American public to perform its mission. For more
information, please visit www.redcross.org or join our blog at
http://blog.redcross.org.

About UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a diversified health and well-being company
dedicated to helping people live healthier lives and making health care work
better. With headquarters in Minnetonka, Minn., UnitedHealth Group offers a
broad spectrum of products and services through two business platforms:
UnitedHealthcare, which provides health care coverage and benefits services;
and Optum, which provides information and technology-enabled health services.
Through its businesses, UnitedHealth Group serves more than 80 million people
worldwide. For more information, visit UnitedHealth Group
atwww.unitedhealthgroup.com.

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Contact:

UnitedHealthcare
Kim Whitaker, 469-633-8536
kim_t_whitaker@uhc.com