Itron Renews Contract with British Gas for Comprehensive Managed Services

  Itron Renews Contract with British Gas for Comprehensive Managed Services

Itron lends expertise to serve more than 1.25 million British Gas customers in
                              the United Kingdom

Business Wire

LIBERTY LAKE, Wash. -- May 21, 2013

Itron, Inc. (NASDAQ:ITRI) announced today that it has signed a five-year
contract with British Gas to provide a full suite of services in support of
more than 1.25 million electricity prepayment customers throughout the UK.
Under this contract, Itron is providing a B2B customer support call center,
prepayment vending transaction management, meter data management, data
reporting, technical support and consulting services.

Since 2004, British Gas has entrusted Itron’s Managed Services with the
provision of its electricity prepayment solution. Both parties have agreed to
a contract that will run until at least the end of 2017 and enables the
expansion of the use of Itron’s technology, which already provides features
such as in-home vending. British Gas will be able to continue delivering
market-leading solutions to its existing and new prepayment customers while
also modernizing and adapting to the developing smart metering standards,
thereby ensuring increased levels of efficiency, quality of service and
customer satisfaction.

“This contract is a prime example of Itron’s technical expertise, local
knowledge and innovative solutions that combine to help utilities like British
Gas reliably manage energy and serve their customers,” said Nigel Hughes,
managing director, for Itron in the UK. “We’re delighted to continue our
partnership with British Gas and look forward to providing our services so
that British Gas can stay focused on its core business operations while Itron
manages the rest.”

Itron’s Managed Services provides a prepayment solution to over 3.4 million
homes across the UK, which includes collection and processing of prepayment
meter data (such as vending, debt and credit details) as well as issuing
prepayment keys, providing tariff updates and solution support. Itron also
offers energy suppliers with solution enhancements such as^®,
Itron’s in-home vending service, which enables customers to purchase and add
credit to their meter from the comfort of their home rather than visiting a
retail outlet.

About Itron

Itron is a global technology company. We build solutions that help utilities
measure, manage and analyze energy and water. Our broad product portfolio
includes electricity, gas, water and thermal energy measurement and control
technology; communications systems; software; and professional services. With
thousands of employees supporting nearly 8,000 utilities in more than 100
countries, Itron empowers utilities to responsibly and efficiently manage
energy and water resources. Join us in creating a more resourceful world;
start here:

About British Gas

British Gas is the UK’s leading energy supplier, and serves around 12 million
homes in Britain – nearly half the country’s homes – as well as providing
energy to one million UK businesses. British Gas provides value for money,
dedicated customer service, innovative energy solutions and the highest
quality Home Services expertise in the country. Find out more at


Itron, Inc.
Sharelynn Moore, 509-891-3524
Vice President, Corporate Communications
For Itron UK
Nick Hay, +44 203 047 2238
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