Free Online Resources Available to Help Caregivers Navigate Medicare

  Free Online Resources Available to Help Caregivers Navigate Medicare

     The Caregiver Action Network and UnitedHealthcare partner to educate
                          caregivers about Medicare

Business Wire

MINNETONKA, Minn. & WASHINGTON -- May 21, 2013

More than 30 million Americans who care for an aging parent can take advantage
of free educational resources that can help them learn more about Medicare.^1,
^2 These resources, available in both English and Spanish, are the focus of a
30-second public service announcement that UnitedHealthcare and the Caregiver
Action Network (CAN) distributed to television stations across the country
earlier this month.

Among caregivers’ many responsibilities is the important role of helping to
manage a loved one’s health care needs, including enrolling in Medicare and
making changes to coverage.

“Caregivers spend an average of 20 hours every week providing care for their
loved ones, and for many, this includes time spent trying to understand and
navigate the Medicare system,” said John Schall, CEO, Caregiver Action Network
(formerly the National Family Caregivers Association). “We are proud to
partner with UnitedHealthcare to raise awareness of free educational resources
that can help ease the burden of caregiving by making Medicare easier to

Through footage of parents and their children from a family’s home movie in
the 1960s, the 30-second PSA acknowledges that caregivers often feel a special
sense of responsibility as they provide more support for aging parents.
Available in English and Spanish, the PSA points caregivers to free online
resources –, and – where they can find information to help them learn
more about their loved ones’ health care coverage options.

“Caregivers are the unsung heroes of our health care system, providing
hundreds of billions of dollars of uncompensated care every year. With this
PSA, we can help caregivers feel more confident in their ability to find
Medicare coverage that’s a good fit for their mom or dad’s needs,” said Rhonda
Randall, D.O., chief medical officer, UnitedHealthcare Medicare & Retirement.
“We’re grateful to the Caregiver Action Network for collaborating with us to
produce this PSA.”

As the nation’s leading family caregiver organization, CAN provides caregivers
a variety of resources to help make the caregiving experience more successful.
The CAN Story Project and the online Family Caregiver Forum offer family
caregivers a platform to share their stories and read about other family
caregiving experiences. CAN also provides peer-to-peer support through a
unique and highly dedicated group of more than 100 volunteers, many of whom
are current or former family caregivers, in more than 40 states.

Serving nearly one in five Medicare beneficiaries, UnitedHealthcare Medicare &
Retirement is the largest business dedicated to meeting the health and
well-being needs of seniors and other Medicare beneficiaries. The PSA is part
of UnitedHealthcare’s award-winning Medicare Made Clear^™ initiative, which is
designed to educate and empower consumers to make informed Medicare decisions.

Since the initiative launched in 2006, more than 16 million Medicare Made
Clear^™ educational guidebooks have been distributed to beneficiaries,
caregivers and others who help beneficiaries with their Medicare decisions.
More than 1 million people have visited to access a
variety of interactive tools such as quizzes, videos, blog posts, enrollment
checklists and plan-comparison worksheets. Medicare Made Clear^™ also engages
with 30,000 followers on Twitter (@MedicareClear) and through Facebook.

Navigating Medicare can be especially challenging for Hispanics who do not
speak English or who speak English as a second language. Medicare Made Clear’s
companion website,, provides educational content and
resources in Spanish to more than 11,000 users annually, helping
Spanish-speaking beneficiaries and their caregivers understand their health
care coverage options. The site also provides health and wellness information
to help Hispanic older adults and other beneficiaries manage chronic
conditions and enhance their quality of life.

About Caregiver Action Network
The Caregiver Action Network is the nation’s leading family caregiver
organization working to improve the quality of life for the more than 65
million Americans who care for loved ones with chronic conditions,
disabilities, disease or the frailties of old age. CAN serves a broad spectrum
of family caregivers ranging from the parents of children with special needs,
to the families and friends of wounded soldiers, from a young couple dealing
with a diagnosis of MS, to adult children caring for parents with Alzheimer’s
disease. CAN (formerly the National Family Caregivers Association) is a
non-profit organization providing education, peer support and resources to
family caregivers across the country free of charge. To learn more, visit

About UnitedHealthcare
UnitedHealthcareis dedicated to helping people nationwide live healthier
lives by simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care providers. The
company offers the full spectrum of health benefit programs for individuals,
employers andMedicareand Medicaidbeneficiaries, and contracts directly with
780,000 physicians and care professionals and 5,900 hospitals and other care
facilities nationwide. UnitedHealthcare serves more than 40 million people in
health benefits and is one of the businesses ofUnitedHealth Group (NYSE:
UNH), a diversified Fortune 50 health and well-being company.

^1 Prepare to Care: A Planning Guide for Families. AARP.
^2 Lynn Feinberg, Susan C. Reinhard, Ari Houser, and Rita Choula. (2011).
Valuing the Invaluable: 2011 Update The Growing Contributions and Costs of
Family Caregiving. AARP Public Policy Institute.

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Photos/Multimedia Gallery Available:



Sarah Bearce, 952-931-4732
Caregiver Action Network
Lisa Winstel, 301-942-6430
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