Datalink Becomes First Hitachi Data Systems Partner to Provide First-Call Unified Support Services for Converged

  Datalink Becomes First Hitachi Data Systems Partner to Provide First-Call
  Unified Support Services for Converged Infrastructures

         Enables Customers to Leverage One Support Services Provider

Business Wire

EDEN PRAIRIE, Minn. -- May 16, 2013

Datalink (Nasdaq: DTLK), a leading provider of data center infrastructure and
services, today announced it has been selected as the first Hitachi Data
Systems (HDS) partner authorized to provide first-call support for Hitachi
Unified Compute Platform Select for VMware vSphere with Cisco Unified
Computing System (UCS), and for Hitachi Virtual Storage Platform (VSP), a
portfolio of converged infrastructure solutions that integrate best-of-breed
storage, server, and networking solutions to drive business agility. Datalink
OneCall^SM Unified Support Services will expedite problem resolution by
enabling customers to call one solution-level services provider with expertise
across storage, servers, and networking to isolate and address the root cause
of incidents.

The authorization applies to Datalink customers who purchase Hitachi UCP
Select for VMware vSphere with Cisco UCS solutions, a series of pre-validated
reference architectures utilizing Hitachi VSP, Cisco UCS blade servers and
switches, and other components included for different application environments
such as desktop and server virtualization, collaboration, database, data
warehousing and business analytics. Each solution accelerates deployment and
simplifies management by pre-integrating technology components, eliminating
compatibility problems, and optimizing performance to handle increased
workload throughput.

“Support for converged data center infrastructures necessitates the need for a
hybrid support services provider with deep expertise across servers, storage,
and networks,” said Shawn O’Grady, executive vice president of field
operations, Datalink. “This new support agreement with Hitachi Data Systems
reflects our 25+ year history of helping customers optimize their operations
and our ability to leverage that foundation to support complex, converged

Support services for Datalink customers will be provided by Datalink OneCall
support centers in Eden Prairie, MN, and Cary, NC, staffed by over 48
engineers with deep expertise in all relevant technologies. Datalink OneCall
support teams will assume ownership of each reported incident, conduct initial
triages, resolve problems, and shepherd all incidents that must be escalated
to HDS or other component vendors until a resolution is reached. “Our dual
support centers, along with the depth and breadth of our support services
delivery capabilities, were central to Datalink becoming the first channel
partner to provide first-call support for Hitachi UCP Select for VMware
vSphere with Cisco UCS,” said Mike Parsons, vice president of support
services, Datalink.

Datalink can also perform implementation and integration services, as well as
provide managed services designed specifically for converged data centers.
Datalink managed services include 24x7 monitoring and administration of all
hardware and software in the environment, 24x7 incident and problem
management, and unified dashboards that facilitate problem identification by
displaying key performance indicators for multiple components on a single

“Bundling storage, server and networking in a single pre-tested infrastructure
delivers major time and labor savings for data center deployments,” said Jeff
Henry, senior vice president and general manager, Americas, Hitachi Data
Systems. “Customer support programs require a consolidated strategy and
associated one-stop accountability, to ensure rapid problem resolution with
minimal business disruption. With Datalink’s OneCall service, enterprises that
implement Hitachi UCP Select for VMware vSphere with Cisco UCS solutions
through Datalink have that critical ‘one call does it all’ support model to
help them realize the full benefits of unified computing.”

About Datalink
A complete data center solutions and services provider for Fortune 500 and
mid-tier enterprises, Datalink transforms data centers so they become more
efficient, manageable and responsive to changing business needs. Datalink
helps leverage and protect storage, server, and network investments with a
focus on long-term value, offering a full lifecycle of services, from
consulting and design to implementation, management and support. Datalink
solutions span virtualization and consolidation, data storage and protection,
advanced networks, and business continuity. Each delivers measurable
performance gains and maximizes the business value of IT. For more
information, call 800.448.6314 or visit

Additional Resources
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HITACHI is a trademark or registered trademark of Hitachi, Ltd.


S&S Public Relations, Inc. for Datalink
Mallory Snitker, 847-415-9300
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