For BPM Software Leader Appian, 8x8 Virtual Office Hosted PBX Delivers Great
Value in Reliability and Scalability
Flexible, Cloud-Based Telephony Services Accommodate Rapid Growth
SAN JOSE, Calif. -- May 16, 2013
As the market leader in modern business process management (BPM) software,
Appian has enjoyed rapid growth in recent years in customer accounts, global
office expansions and employee headcount. To facilitate continued growth,
Appian has chosen a cloud-based hosted PBX business phone system from 8x8 Inc.
Appian’s technology leaders felt the premises-based telephony solution they
received from a big telco wasn’t sufficiently reliable or flexible to
accommodate future growth, nor cost-effective for their needs. Through their
own research and a referral from another company, they sought out 8x8 and its
Virtual Office business VoIP solution for their corporate headquarters and
employee home offices in the United States.
Now that Appian has finished deploying Virtual Office, officials say the
company derives great value, feature functionality and flexibility from the
8x8 platform of services. Appian has dynamic office communications needs,
including voice, call queuing, voicemail and more via desk phones and a range
of mobile devices.
For example, sales and service professionals are often on the road, sometimes
for weeks at a time on projects at Appian customer locations. So, despite
being hundreds of miles from their offices, Virtual Office keeps these
staffers connected to the company network via softphones and reachable by
colleagues who need only dial four-digit extensions. Further, browser-based
controls allow Appian IT staff to quickly add new employees to the company
system, whether working in the office or remotely, and configure customized
calling arrangements in real time.
Top-notch, flexible office communications is a high priority for Appian. The
BPM software the company delivers is all about increasing efficiency,
collaboration and accessibility for Appian customers. The company was
positioned in the “Leaders” quadrant by Gartner, Inc. in its 2012 "Magic
Quadrant for Intelligent Business Process Management Suites" report, and is
considered a Leader by all other major IT analyst firms as well. A reputation
like that keeps customers – both existing and prospective – calling.
For example, more than 3.5 million users rely on Appian to optimize and
modernize their mission-critical business processes. Customers in the U.S.
include Amazon.com, Major League Baseball, Enterprise Rent-A-Car, Bank of
Tennessee, the U.S. Department of Veterans Affairs, Vermont Mutual and
hundreds more. Appian is also the leader in BPM for government, with more than
40 U.S. federal agency and international public-sector clients.
Because it intends to significantly increase the number of employees in the
U.S., “We were looking for something that could grow with our business and
give us more resiliency,” said Myles Weber, Appian’s Vice President of Cloud
and Community Services. “Scaling, as well as reliability, of our phone system
is really important to us, and those are two of the trademarks of the 8x8
“One of the best features of Virtual Office is the availability of
software-based phones and mobile device applications,” added Weber. “Our
previous service allowed that functionality, but it was at an increased
per-seat cost, whereas with 8x8 all of our unlimited extension holders have
the ability to use both the softphones and mobile applications at no
For additional information about 8x8 Virtual Office cloud-based communications
solutions, go to http://www.8x8.com/CommunicationsSolutions.aspx.
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) empowers business conversations for more than 30,000
small and medium-sized businesses with cloud communications services that
include hosted PBX telephony, unified communications, call center software and
video conferencing solutions. The company has been delivering business
communications services since 2004 and has garnered a reputation for technical
excellence and outstanding reliability. In 2012, 8x8 was named a market
“leader” in Gartner’s Magic Quadrant for Unified Communications as a Service
(UCaaS) in North America and was recognized as the No. 1 Provider of Hosted IP
Telephony by Frost & Sullivan and Synergy Research Group. For additional
information, visitwww.8x8.com, or connect with 8x8 on Google+, Facebook,
LinkedIn and Twitter.
Appian delivers everything needed to drive better business decisions, actions
and results. All the data, all the processes, all the documents and all the
collaborations – in one environment, on any device, through a simple social
interface. The Appian BPM Suite is available on-premise and in the cloud, with
complete portability. More than 3.5 million users, from Fortune 100 companies
to the mid-market and small businesses worldwide, trust Appian to power their
critical business processes. For more information, visit www.appian.com.
Joan Citelli, 408-654-0970
Comunicano, Inc., for 8x8, Inc.
Irena Boostani, 858-414-1136
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