IBM helps transform Thames Water using Big Data Analytics in preparation for future growth

 IBM helps transform Thames Water using Big Data Analytics in preparation for
                                future growth

PR Newswire

LONDON, May 16, 2013

LONDON, May 16, 2013 /PRNewswire/ --IBM (NYSE: IBM) today announced it has
been appointed as the Technology and Innovation Partner in the Thames Water
AMP6 Alliance. IBM together with Thames Water will create innovative
strategies by analyzing big data and social media with the aim of improving
operations and customer interaction while preparing the water company for
future transformation. As part of the alliance IBM will help shape the water
company's business plan which supports essential improvements to aging water
and sewer networks across London and the Thames Valley.

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Thames Water provides clean and wastewater services to 14 million households
and businesses in London and the South East of England - more than any other
UK Water Company. The alliance, the biggest in the UK Water Sector, is set to
carry out between £2bn and £3bn of work and signals a complete transformation
in the way Thames Water operates.

"We have a significant amount of work to do upgrading our deteriorating
infrastructure over the next 25 years and beyond, while keeping customers'
bills affordable. If we are to achieve this a different approach is required,"
said Lawrence Gosden, Asset Director, Thames Water.

"Our focus will be on delivering value, as opposed to just cost-efficiency. We
will take a long-term view, as well as making sure we meet our shorter-term
goals. By forming this early, two years before the start of the next five-year
regulatory period, we stand the best possible chance of delivering the safest,
most sustainable and most innovative solutions - those which don't necessarily
involve simply pouring concrete."

Based on collaboration, innovation and sustainability, Thames Water aims to
integrate its supply chain with business planning to improve outcomes pre set
for the next regulatory period (AMP6) between 2015-2020. Additionally, the
alliance will focus on boosting safety, reducing total expenditure and
environmental impact alongside lowering energy and chemical costs.

As the Technology and Innovation Partner, IBM will introduce Big Data
analytical capabilities to provide deep insight into existing business and
service data. The analysis will provide valuable information to help identify
innovation opportunities to transform the management of assets, interaction
with customers and suppliers and how key risks to the business are proactively
managed. Other key areas being targeted include smart metering, treatment
processes, the application of nanotechnology for energy production and
environmental pollution prevention.

"As the water industry continues to transform finding smarter ways to make
operations more efficient while preparing for future growth is a major
priority for companies today," said IBM Europe Vice President of Energy and
Utilities Graham Butler. "IBM is at the heart of developing Thames Water's
transformation strategy with Smart and Intelligent Water Solutions which
underpin its continued ambition to have the very best health and safety
performance while providing customers with the best value for money."

IBM will also create innovative opportunities for Thames Water to deliver
long-term value and maximize experience for customers. These activities
include analyzing a range of social media channels including blogs, online
forums and Twitter to create real-time public opinion snapshots, identifying
trends and usage behavior while understanding how consumers feel toward the
brand. This valuable analysis can be used to identify new ways of transforming
the Thames Water front office to continue improving customer communication and
service levels.

"As the world enters a new era where decisions are based on facts and data,
Thames Water is taking the lead in innovating by applying big data analytics
to extract very precise business insights," said IBM UK and Ireland GBS
Smarter Energy Lead Jon Bentley. "As a result of the innovation, data
analytics and smart technology IBM will bring to the alliance, Thames Water
can create new value by making smarter decisions regarding its capital works
program and its approach to asset management and operation, delivering better
customer service as a result."

For the first 18 months IBM, Thames Water and the Alliance Partners will
collaborate to co-create the AMP6 business plan and define the scope of
technology and innovation services they will deliver. IBM will also assess
future technology deployments throughout AMP6 and into the following
regulatory period to identify options to further improve system performance.

Thames Water's AMP6 alliance is made up of two 'design and build' consortia, a
program manager and a technology and innovation provider. The organizations
selected are as follows:

- Design and Build: Costain, Veolia Atkins (CVA) and Skanska MWH Balfour
Beatty (SMB)
- Program Manager: MWH UK
- Technology and Innovation Provider: IBM

The contract awarded will be for an initial seven-year period up to a maximum
overall term of 12 years.

For more information about Thames Water, visit
For more information about IBM Smarter Water, visit


Jenny Hunter
IBM Media Relations

Lucy Chapman
IBM UK Media Relations
Direct: +44 (0)20 7021 8911/ Mobile: 07920 823429

Simon Evans,
Thames Water Media Relations
M +44 (0) 7747 644364


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