Routine Technology Problems Drive Huge Losses in Productivity for Employees, Companies and Countries

  Routine Technology Problems Drive Huge Losses in Productivity for Employees,
  Companies and Countries

New global survey on “IT Friction” reflects a negative annual impact exceeding
$100 billion for Fortune 100 companies alone, potentially trillions in global

Business Wire

HOUSTON -- May 15, 2013

A first-of-its-kind survey of the global workplace reveals that the cost of
routine IT issues experienced by workers and businesses has reached crisis
proportions, negatively impacting employee and company productivity – and by
extension shareholder value and national economic performance – to an extent
not previously understood.

Enterprise technology leader BMC Software (NASDAQ: BMC) asked top analyst firm
Forrester Research to examine the issue of “IT friction” in the workplace. The
result was a global survey and report entitled, “Exploring Business and IT
Friction: Myths and Realities.”

In response to this workplace crisis, BMC launched BMC MyIT, the revolutionary
new enterprise software application that provides personalized assistance to
employees experiencing IT issues (see the demo). Major global leaders in the
energy and financial services are among the first to adopt MyIT, a move that
will allow their employees to take personal control over the delivery of the
technology services and information they need – anytime, anywhere, from any

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 -- rely on BMC Software (NASDAQ:BMC) to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reduce risk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management and Cloud Management offerings.
For the four fiscal quarters ended March 31, 2013, BMC revenue was
approximately $2.2

BMC, BMC Software, and the BMC Software logo are the exclusive properties of
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BMC trademarks, service marks, and logos may be registered or pending
registration in the U.S. or in other countries. All other trademarks or
registered trademarks are the property of their respective owners. © Copyright
2013 BMC Software, Inc.

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Editorial contacts:
Ann Duhon
BMC Software
Direct: 713-918-3201
Mobile: 713-562-8817
Jim Larkin
Direct: 646-664-4728
Cell: 203-526-7457
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