MAXIMUS to Operate the Vermont Health Connect Customer Support Center

  MAXIMUS to Operate the Vermont Health Connect Customer Support Center

Business Wire

RESTON, Va. -- May 15, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced that it has signed an amendment with the State of Vermont to operate
the customer support center for Vermont Health Connect, the state’s health
benefits exchange, and other statewide publicly funded health care programs.
The one-year amendment is valued at an estimated $12.5 million, starts on May
1, 2013, and runs through June 30, 2014. Thereafter, the contract has an
additional one-year option period that the state may exercise.

Under the contract, MAXIMUS will operate the customer support center for
approximately 260,000 Vermont Health Connect customers, as well as Navigators,
registered brokers and other stakeholders who help Vermonters enroll in health
coverage. MAXIMUS will also provide level-one eligibility and enrollment
support for the state’s Medicaid and CHIP programs and assist consumers with
determining their eligibility for subsidized premium assistance under the
Affordable Care Act.

“As a state with a rich history of making quality health care more accessible
to its citizens, we understand that customer support is critically important,”
said Mark Larson, Commissioner of the Department of Vermont Health Access.
“Vermont Health Connect offers a new way for Vermonters to choose a health
insurance plan that meets their needs and budget. Along with the website and
in-person Navigators, the Customer Support Center will give Vermonters the
information they need to make the right choice for themselves.”

“For more than 17 years, MAXIMUS has been providing customer support for
Vermont’s health care programs,” commented Richard A. Montoni, Chief Executive
Officer of MAXIMUS. “This award expands our strong relationship by helping
Vermonters understand and enroll in health insurance through Vermont Health
Connect. We are excited to be Vermont’s trusted partner on this important
initiative as the state seeks to meet the requirements under the Affordable
Care Act.”


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 8,800 employees worldwide. For more information, visit


Lisa Miles, 703-251-8637
Blake Travis, 703-251-8398
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