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Coveo Wins TSIA TechFUTURES "Audience Favorite" Award at Technology Services World Best Practices

Coveo Wins TSIA TechFUTURES "Audience Favorite" Award at Technology Services 
World Best Practices 
Coveo Determined Winner by Attendee Vote for Insightful Presentation
on the Future of Knowledge Management and Access 
QUEBEC -- (Marketwired) -- 05/15/13 -- 


 
--  Coveo today announced it is the recipient of the Technology Services
    Industry Association (TSIA) TechFUTURES "Audience Favorite" Award for
    spring 2013. The company won the honor for its discussion about the
    future of knowledge and content management on May 8 at the Technology
    Services World (TSW) 2013 Best Practices conference in Santa Clara.
    
    
--  TSW is the technology services industry's premier conference, bringing
    together the brightest minds and top decision makers in the market
    space. TechFUTURES was a brand-new component to TSW at the spring 2013
    event, and officially kicked off the conference. Through these
    energized and dynamic presentations, attendees caught a first-hand
    glimpse into a vision of where services technology is headed within
    the next three to five years.
    
    
--  During her presentation, "The Future of Knowledge Management and
    Access," Diane Berry, Coveo's senior vice president of marketing and
    communication, conceptually examined changes among the past, present
    and future of how individuals interact with information and gain
    knowledge. Proscribing more personalized and interactive,
    self-directed ways for customer service and support agents and
    customers to access information, Berry revealed the first,
    out-of-the-box application of content personalization within a CRM
    system, in this case within Salesforce Service Cloud. Berry showed how
    this application -- built on Coveo's highly advanced indexing and
    enterprise search platform -- brings information from any system,
    already related to the user's context, directly into the Salesforce
    UI, helping the user solve cases or reach other goals more quickly and
    effectively.

  
Supporting Quotes: 


 
--  John Ragsdale, vice president of technology and social research for
    TSIA: "We were thrilled to open up the spring TSW conference with
    TechFUTURES. The audience was so receptive to these lively and
    inspirational talks that were delivered in TED-style format, complete
    with strong visual elements. Coveo was named the Audience Favorite for
    its impactful discussion on knowledge and content management. We were
    honored to present them with this award, and proud to have them
    participate in this great new TechFUTURES event."
    
    
--  Diane Berry, Senior Vice President, Marketing and Communication,
    Coveo: "We are truly honored to receive this award, and understand why
    the presentation struck such a chord with TSW attendees. Knowledge is
    the greatest differentiator for all organizations, and at this point
    in the evolution of how employees and customers interact with
    information, it is the most difficult asset to generate return on --
    simply because information is located in so many different sources, is
    so varied, and changing so quickly. Unified indexing will be the way
    information is accessed as companies realize that traditional ways of
    managing knowledge no longer meet their employees' and customers'
    needs."

  
About Coveo
 Coveo's highly advanced, Unified Indexing and Insight
platform transforms knowledge management initiatives by redefining
how people access and share fragmented knowledge around the
customer-focused enterprise. Coveo brings together the collective and
yet fragmented information from cloud-based, social, and on-premise
systems, and injects it into the context of every user, every time.
Coveo connects people to contextual content, and through content, to
relevant people. This enables more efficient customer service,
increased sales, shorter sales cycles, faster innovation for better
product development and increased profitability. Coveo's advanced,
Unified Indexing and Insight platform securely connects with and
crawls all systems to create a virtual integration layer, by
federating and enriching structured and unstructured information.  
The Company's lines of business inject existing knowledge into every
Customer Service interaction, personalize online customer experiences
within high-end websites, and increase overall return on knowledge by
making the collective knowledge easily accessible, so that all
employees can stop reinventing the wheel. More than 2,000,000 people
globally and more than 500 companies use Coveo to achieve their
business goals. Among Coveo customers are CA Technologies, L'Oreal
Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For
more information, visit www.coveo.com, follow us on Twitter @coveo or
like us on Facebook. 
About TSIA
 The Technology Services Industry Association (TSIA) is
the world's leading organization dedicated to advancing the business
of technology services. Technology services organizations large and
small look to TSIA for world-class business frameworks, best
practices based on real-world results, detailed performance
benchmarking, exceptional peer networking opportunities, and
high-profile certification and awards programs. TSIA corporate
members represent the world's top technology companies as well as
scores of innovative small and midsize businesses in four major
markets: enterprise IT & telecom, consumer technology, healthcare &
healthcare IT, and industrial equipment & technology. Visit us at
www.tsia.com, follow us on Twitter @TSIACommunity, or like us on
Facebook. 
Editorial Contacts:
Jessica Hohn-Cabana 
Coveo 
418-263-1111 x233 Office
508-353-3454 
jcabana@coveo.com  
Kim Leadley
PAN Communications
617-502-4300
prcoveo@pancomm.com  
Suzanne Hite
TSIA
410-774-5322
suzanne.hite@tsia.com 
 
 
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