Bomgar Streamlines Integration with Dell KACE for Remote Support

  Bomgar Streamlines Integration with Dell KACE for Remote Support

  *Bomgar 13.1 will offer an improved integration with the Dell KACE K1000
    Management Appliance.
  *Dell KACE users will have more control over session data that is fed back
    into the KACE ticket once a remote session is complete.

Tweet this: Enhanced @DellKACE integration coming in @Bomgar 13.1 will offer
an easier implementation between the two solutions. http://goo.gl/d0Hny

Business Wire

JACKSON, Miss. -- May 15, 2013

Bomgar, a leading provider of secure remote support solutions, today announced
it has enhanced its integration with Dell KACE, the leading provider of
systems management appliances. Available next month, Bomgar 13.1 will offer an
improved integration with the Dell KACE K1000 Management Appliance. Building
upon its already comprehensive integration, the latest version of the Bomgar
solution will enable Dell KACE customers to more easily implement remote
support into their help desk environment.

Starting with Bomgar 13.1 and going forward, customers who have the Dell KACE
appliance and the Bomgar appliance will have all the necessary pieces needed
to integrate the two solutions without the need of a separate server to
install the integration. Dell KACE users will also have more control over
session data that is fed back into the KACE ticket once a remote session is
complete. The current integration features automatic updates to K1000 service
desk tickets with full details of the Bomgar remote support session such as
chat transcripts, file transfer, system information and more. The updated
integration also offers a create-your-own style of session reports that will
give support technicians the ability to select exactly what they do and do not
want in the reports.

“Already a robust offering, this updated integration will benefit Dell KACE
customers by making the process of integrating the Bomgar solution easier,”
said Russ Duffey, VP of business development, Bomgar. “We are excited to
continue to build upon our successful partnership and offer the most seamless
help desk solutions and integrations in the market today.”

By integrating Bomgar, support and IT organizations using Dell KACE can
improve service levels, centralize support processes and strengthen
compliance. The integration also allows support technicians to launch a
secure, Bomgar remote support session directly from the Dell KACE Service Desk
and Inventory interfaces to immediately begin remotely diagnosing and solving
technology-related problems. For more information, please visit:
http://goo.gl/3ixVl.

About Bomgar

Bomgar provides remote support solutions for easily and securely supporting
computing systems and mobile devices. The company’s appliance-based products
help organizations improve tech support efficiency and performance by enabling
them to securely support nearly any device or system, anywhere in the world —
including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than
6,500 organizations across 65 countries have deployed Bomgar to rapidly
improve customer satisfaction while dramatically reducing costs. Bomgar is
privately held with offices in Jackson, Atlanta, Washington D.C., Paris and
London. You can find Bomgar on the web at www.bomgar.com, or on Facebook,
Twitter, LinkedIn and Google+.

Contact:

Bomgar Corporation
Elizabeth Hamilton
Public Relations Specialist
770-407-1812
ehamilton@bomgar.com
 
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