Bazaarvoice Selects ServiceSource’s Renew OnDemand to Optimize the Performance of Client Service and Support Operations

  Bazaarvoice Selects ServiceSource’s Renew OnDemand to Optimize the
  Performance of Client Service and Support Operations

Business intelligence, data management and managed services will help
Bazaarvoice improve service efficiency and customer satisfaction

Business Wire

SAN FRANCISCO -- May 14, 2013

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue
management, today announced an agreement with Bazaarvoice, one of the world’s
largest shopper networks connecting consumers, brands, products and retailers.
Bazaarvoice will deploy the SaaS application Renew OnDemand and leverage
ServiceSource’s best practices-based managed services to improve data
accuracy, achieve greater visibility into the delivery of services to clients
and automate the renewals workflow.

For more than 2,000 clients globally, Bazaarvoice helps channel authentic,
consumer-generated branded content into all the places thatinfluence purchase
decisions, giving its clients business insights so they canoffer consumers
more of what they want. Many of the world’s largest retailers rely on
Bazaarvoice to drive more traffic and conversion on their e-commerce sites,
and the Bazaarvoice network helps brands participate directly in the retail
channel to influence consumers at the point of purchase.

“Bazaarvoice is dedicated to helping brands and retailers to not only
participate in consumer conversations, but also to decipher the signals from
those conversations so they can deliver more engaging experiences and improve
conversion, loyalty and repeat business,” said Mike Smerklo, ServiceSource
CEO. “In much the same way, Renew OnDemand and our Subscription Lifecycle
Management services are designed to provide the support, consistency and
visibility that Bazaarvoice needs to identify its customers’ changing needs
and deliver a class-leading service experience.”


ServiceSourceis the global leader in recurring revenue management. The
world's most successful companies rely on us to maximize subscription,
maintenance and support revenue, improve customer retention and increase
business predictability and insight.ServiceSourcedelivers results with Renew
OnDemand, the worlds only cloud application built specifically to manage and
grow recurring revenue, which can be combined with our industry-leading

With over a decade of experience focused exclusively in growing recurring
revenue, our services and applications are based on proven best practices and
global benchmarks. The company is headquartered inSan Francisco, and has
over$8 billionunder management for customers in more than 150 countries and
40 languages.

ServiceSource, Renew OnDemand and anyServiceSourceproduct or service names
or logos above are trademarks ofServiceSource International, Inc.All other
trademarks used herein belong to their respective owners.

For more information onServiceSource, visit To
connect withServiceSource, visit us onTwitter, LinkedInand YouTube.

Forward-Looking Statements

This press release contains forward-looking statements, including statements
regarding the benefits of ServiceSource offerings and their impact on customer
renewal rates, including our managed services and our Renew OnDemand Cloud
platform and application. These forward-looking statements are based on the
Company's current assumptions and beliefs, and involve risks and uncertainties
that could cause our results to differ materially from those expressed or
implied in our forward-looking statements. Those risks and uncertainties
include, without limitation, the risk of material defects or errors in the
Company's software offerings; the ability to integrate Renew OnDemand with
other third-party applications used by our customers; our ability to protect
our intellectual property rights; the risk of claims that our offerings
infringe the intellectual property rights of others; changes in market
conditions that impact our ability to sell the Renew OnDemand solution and/or
generate service revenue on our customers' behalf; errors in estimates as to
the renewal rate improvements and/or service revenue we can generate for our
customers; demand for our offering that falls short of expectations; our
ability to adapt our solution to changes in the market or new competition;
general political, economic and market conditions and events; and other risks
and uncertainties described more fully in our periodic reports and
registration statements filed with theSecurities and Exchange Commission,
which can be obtained online at the Commission's website at All forward-looking statements in this press release are
based on information currently available to us, and we assume no obligation to
update these forward-looking statements.


Paula Reinman, 415-901-1177
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