New Offering for Communications Service Providers Merges Innovation with Best Practices

New Offering for Communications Service Providers Merges Innovation with Best

ClickSoftware's real-time mobile service solution delivers increased
visibility, control and automation to customer service, resource and supplier

PR Newswire


TM FORUM MANAGEMENT WORLD - NICE, France, May 13, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, today announced the immediate availability of a new
enterprise mobility offering for Communications Service Providers (CSPs).
Bringing together over 20 years of service and communications industry
expertise, with solutions in use by hundreds of thousands of field resources
in the communications industry, the ClickSoftware offering enables fixed,
mobile, cable and satellite service providers to drive remarkable experiences
for consumer and business subscribers, reduce business process costs, and
increase service revenue.

The CSP offering is based on the same award-winning technology that saw
ClickSoftware recognized as a leader in Gartner's Magic Quadrant for Field
Service Management 2012. Hannan Carmeli, President and COO of ClickSoftware,
describes the process, "We identified the common needs and practices of our
large community of service providers to use as a model. Pre-packaging of our
solution combined with several new mobile apps for field collaboration, remote
activation and safety compliance will rapidly drive unique value to our
Communications clients."

The benefits to Communications Service Providers include:

  oVisibility, alignment and optimization of the entire service fulfillment
    and assurance lifecycle
    The Communications offering is packaged according to TM Forum's
    Application Framework (TAM™) to enable aligned and optimized decisions
    across the domains and vertical process of the industry standard
  oBusiness agility from a single solution for all work types and resources,
    and service partners
    The Communications offering optimizes workers' shifts and tasks, and
    supports individuals or techs working as part of a team, even with
    equipment. The single application automates dispatch of work between
    geographic and work type silos as needed, for any size enterprise.

  oIncreased field and operations productivity delivered by innovative
    enterprise mobility
    Enterprise mobility integrated with customer, resource and supplier
    management delivers real-time visibility between the back office and
    field, while apps for field collaboration, compliance and remote
    activation ensure every moment in the field is focused and productive. As
    clients want to bring more to the field, ClickAppStore apps can further
    increase field capabilities.

The ClickSoftware offering for CSPs enables improved customer service while
improving field and back office productivity because it extends the
capabilities of previously centralized activities like "remote" activation to
where they occur, in the field. In parallel, it brings the field into the
hands of Communications executives with dashboards for performance and
customer service KPIs.

For CSP customers, the ClickSoftware offering means more accurate appointment
times, fewer cancellations or revisits and improved speed to resolve issues
with their service or network downtime. Communications Service Providers can
also enable features which allow their subscribers to self-serve - from
booking their own appointments to getting real time alerts on progress of
service calls and providing quality feedback - driving the remarkable customer
experience critical to competition today.

"ClickSoftware products have transformed hundreds of leading global service
organizations, providing them the most powerful mobility and workforce
optimization solutions," added Hannan Carmeli. "We are the market leader for
the Communications Service Providers, and through aggressive development in
areas such as new mobility apps, taking advantage of Big Data and context
aware computing, we plan to continue and keep our clients and their customers
ahead of the pack."

Watch the video to learn how Communications Service Providers such as Portugal
Telecom have successfully grown their business through the use of real-time
service and mobility solutions.

For more information, or to view a demo of the new offering for CSPs, please
visit ClickSoftware booth #43 at Management World 2013, taking place on May
13-16 at the Acropolis, Nice, France.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimisation solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimisation" concept, our solutions provide organisations with end-to-end
visibility and control of the entire service management chain by optimising
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organisations worldwide by addressing the
fundamental question of job fulfilment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organisations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit Follow us on

Safe Harbor Statement

This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits from using
ClickSoftware's solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results
or performance to differ materially from those projected, including those
discussed in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in
subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.

Kristin Amico            
+1-781-272-5903 ext. 2364 

SOURCE ClickSoftware Technologies Ltd
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