Industry-leading innovation, service and performance earn two international
awards for RBC employees
TORONTO, May 10, 2013 /CNW/ - The employees of RBC's Personal and Commercial
Banking division in Canada were recognized today with two international awards
for their exceptional innovation, service, and performance in the 2013 Retail
Banker International (RBI) awards. RBC beat out more than 300 banks from
around the world to win the awards in this global competition lead by RBI, the
London-based banking publication that analyzes and reports on the retail
RBC Royal Bank won the top prize in the categories of Innovation in Customer
Service, and Best Retail Bank in North America.
"We're honoured to have been recognized by RBI and I'm very proud of all our
employees," said Dave McKay, Group Head of Personal and Commercial Banking at
RBC. "These awards are a testament to their incredible dedication and
commitment, as they work day in and day out to help our clients succeed."
In commenting on RBC Royal Bank's impressive performance, Douglas Blakey,
Group Editor Consumer Finance for Timetric Financial Services noted the bank
had generated outstanding financial performance. "In fiscal 2012, the Canadian
Banking unit of RBC excelled in developing new and better ways to serve their
clients," said Mr. Blakey. "They also set records for financial performance
and outperformed its Canadian peer group in a variety of metrics."
This year's RBI Awards programme marks the second year in a row that RBC Royal
Bank has been among the most recognized banks. Last year the bank won for Best
Retail Bank in North America, and Retail Banker of the Year.
RBI is one of the world's leading sources of retail banking news and
information from around the world. It is part of Timetric, a leading provider
of online data, analysis and advisory services on key financial and industry
Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under
the master brand name RBC. We are Canada's largest bank as measured by assets
and market capitalization, and are among the largest banks in the world, based
on market capitalization. We are one of North America's leading diversified
financial services companies, and provide personal and commercial banking,
wealth management services, insurance, and investor services and wholesale
banking on a global basis. We employ approximately 80,000 full- and part-time
employees who serve more than 15 million personal, business, public sector and
institutional clients through offices in Canada, the U.S. and 49 other
countries. For more information, please visit rbc.com.
RBC supports a broad range of community initiatives through donations,
sponsorships and employee volunteer activities. In 2012, we contributed more
than $95 million to causes worldwide, including donations and community
investments of more than $64 million and $31 million in sponsorships.
Jacqui van der Jagt, 416 974-1756
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CO: RBC Royal Bank
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-0- May/10/2013 09:00 GMT
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