At TM Forum Management World 2013, TOA Technologies will showcase how mobile workforce management is helping telecommunications

 At TM Forum Management World 2013, TOA Technologies will showcase how mobile
  workforce management is helping telecommunications providers "navigate the
                                digital storm"

Mobile workforce management leader will participate in four catalyst projects
and present with customer Virgin Media on empowering the mobile workforce to
deliver a remarkable customer experience on May 16

PR Newswire

CLEVELAND, May 9, 2013

CLEVELAND, May 9, 2013 /PRNewswire/ --At TM Forum Management World 2013, the
annual telecoms summit, global telecommunications leaders will gather to
discuss the opportunities presented by "the digital storm" - opportunities
like expanding market share, delivering a great customer experience and
improving operational effectiveness. Long-time TM Forum partner and global
field service management solution provider, TOA Technologies will be at the
event, May 13-16 at the Acropolis, Nice, France. The company will be
demonstrating how telecoms are taking advantage of these opportunities by
optimizing their field workforces with the latest technology.

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The mobile workforce management solution provider will share how
collaborative, mobile and predictive analytics technology, powered by the
cloud, can help telecoms transform their field service operations today, while
ensuring the technology will continue to grow and change with their businesses
in the future.

Virgin Media will partner with TOA Technologies to present a session titled
"How To: Empower and motivate employees to deliver a superior customer
experience." Maurice Daw, Executive Director of Virgin Media, will speak on
May 16 at 9:30 a.m. in Hermes Auditorium, level 2. TOA will also participate
in four TM Forum Catalysts: Defining the Digital Health Value Chain,
Connecting the Smart Grid to the Digital World, Sharing Threat Intelligence to
Mitigate Cyber Attacks and Enabling Cloud Mobility and Workplace as a Service.

At booth 33, TOA Technologies' experts will be on hand to discuss and
demonstrate how to:

  oEvaluate the different types of cloud solutions, including questions to
    ask about security, reliability and uptime
  oAchieve optimized field workforces and accurately predict when activities
    in the field will occur using patented, time-based pattern recognition and
    predictive analytics
  oManage the field workforce in real-time, including managing jeopardy
    situations – appointments at risk of not meeting an SLA or customer wait
    window – before they happen
  oAutomate appointment booking and scheduling based on any number of factors
    – from employee skill sets and business rules to available inventory

TOA Technologies has global experience partnering with companies in the
telecommunications industry to help them better manage field service
operations. Worldwide, TOA's telecoms community extends from Telefonica, with
operations in 24 countries across Latin America and Europe, to North America
where TOA recently announced four new telecommunications partnerships.

ETAdirect, TOA Technologies' field service management solution, leverages
time-based performance pattern recognition and predictive analytics to
personalize the workday for each mobile employee. For service organizations of
all sizes, this ensures that the right mobile employee arrives at the right
appointment with the right information on time, every time. TOA is a Leader in
the Gartner Magic Quadrant for Field Service Management in recognition of its
visionary innovation and strong business execution.

To learn more about how telecommunications providers around the world are
partnering with TOA Technologies to maximize field workforce productivity
while improving the customer experience, go to

About TM Forum

With over 900 member companies, TM Forum is the largest global trade
association focused on bringing together the digital ecosystem, including
communication service providers, digital service providers and enterprises,
with the goal of enabling an open digital world. The Forum delivers a wealth
of knowledge and practical tools, including unique research, best practices
and standards. Our members collaborate to rapidly solve business issues in
critical areas, such as business process optimization, big data analytics,
cloud management, customer experience management and security.

The Forum has four key roles—to Inform, Innovate, Accelerate and Optimize—and
provides a neutral and open platform for collaboration between service
providers, enterprises and their suppliers to overcome the barriers to an open
digital economy. For more information about TM Forum, visit

About TOA Technologies

TOA Technologies is the leading provider of field service and mobile workforce
management software solutions. ETAdirect, TOA's patented platform, uses
patented time-based pattern recognition and predictive analytics to provide
the most accurate field service optimization application on the market. This
unique approach to field service management delivers immediate and lasting
return on investment in improved customer service and reduced operational
costs. The only complete cloud application suite on the market, TOA's
solutions are quickly deployed, highly configurable and easily integrated with
existing CRM, ERP and other systems.

Across four continents, ETAdirect manages mobile workforces for some of the
world's most recognizable global brands in the satellite/cable/broadband,
telecommunications, utilities, insurance, home services and retail industries.
Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA
Technologies is headquartered in the United States and has offices throughout
Europe, Latin America and Australia/New Zealand.

Media contact
Kaitlin McCready

SOURCE TOA Technologies

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