Maricopa County Recorder’s Office Modernizes Data Center with Dell Infrastructure, Enabling Residents to Easily Access

  Maricopa County Recorder’s Office Modernizes Data Center with Dell
  Infrastructure, Enabling Residents to Easily Access Government Resources and
  Participate in the Power of Democracy

  *Recorder’s office for one of U.S.’s largest counties realizes half a
    million dollars in savings as it migrates from EMC to Dell to deliver
    award-winning services
  *Maricopa County Recorder’s Office established convenient remote kiosks for
    citizens, sped redistricting, improved online document accessibility and
    implemented a cutting-edge election asset tracking system thanks to its
    upgraded data center
  *Dell technology reduces Maricopa County’s time spent on administrative
    tasks by 30 percent and enabled a migration with zero downtime

Business Wire

ROUND ROCK, Texas -- May 08, 2013

Arizona’s Maricopa County, the fourth most populous county in the United
States and home to Phoenix, is cost efficiently delivering award-winning
services and instant information to its citizens, thanks in part to its
upgraded data center based on Dell infrastructure technologies. By migrating
to Dell storage and servers from EMC, the county’s Recorder’s Office has been
able to speed up implementation of multiple programs that empower citizens
while also saving more than half a million dollars for tax payers.

The Maricopa County Recorder’s Office has a proven track record of delivering
innovative solutions to better serve its constituents. To further boost
productivity and provide new capabilities to the community, the country’s IT
team wanted to simplify data management, store and serve data faster, and
optimize IT resources while maximizing availability of the data center. The
office migrated to Dell Compellent arrays powered by Dell PowerEdge servers to
quickly achieving service level goals.

As an example of the power of the new infrastructure, the Maricopa County
Recorder’s Office has leveraged its new infrastructure to enable citizens to
search more than 150 million documents dating back to 1975. The Optical
Character Recognition technology used for the searches runs 40 percent faster
on Dell technology, providing citizens with faster access to the content they
want. On a daily basis, the site receives more than three million hits and
60,000 documents are purchased. The county was also able to more quickly
execute redistricting efforts because Dell’s solutions cut processing time by
75 percent. Further, to help ensure voter confidence, the Recorder’s Office
leverages the Dell Compellent array to store real-time GPS data on all voting
equipment used across its 724 precincts. The county was the first in the state
to implement this type of GPS-enabled tracking system.

The migration to Dell Compellent required no downtime due to the modular
nature of array and the IT team can add more drives and new controllers
without ripping out and replacing storage systems as it had to in the past.
The Dell Compellent storage arrays also include perpetual software licensing,
so the county pays only once for software and does not have to re-license
software in an upgrade. As a result, the Recorder’s Office estimates its
migration to Dell’s systems saved $290,000 in projected upgrade cost avoidance
from licensing savings, $135,000 in drive space saved through thin
provisioning and $90,000 worth of additional drive space reclaimed due to
automated storage tiering.

“I can provision storage for a server in 30 percent less time with Dell
Compellent,” says Rich Adams, IT operations manager at the Maricopa County
Recorder’s Office. “Overall, I spend about 30 percent less time on storage
administration, giving me more time for other, more valuable projects.”

Additionally, recording each of the 10,000 daily documents processed by the
Recorder’s Office has traditionally been a time-consuming process simply
because of the geographical size of the county. Giving its constituents more
convenient access and enabling recordings in a matter of minutes, the office’s
IT team established remote kiosks in local libraries that include a document
scanner, webcam, credit card reader and network connection to the Recorder’s
Office. The county estimates that more than 200,000 driving miles have been
saved to date because constituents no longer have to travel to the office to
file documents in person.

“When we’ve proposed ideas like the kiosk, which won a National Association of
Counties best-in-category award for innovation, Dell has always been there,”
says Terry Thompson, IT director, Maricopa County Recorder’s Office. “Dell
helped us with the kiosk design, manufacturing and implementation resources.
EMC wouldn’t support the storage tiering we required unless an administrator
spent time moving data around.”

“More and more organizations are replacing traditional storage equipment and
modernizing their data centers to manage growing amounts of data more
efficiently in more flexible and cost-effective ways,” said Travis Vigil,
executive director of product management, Dell Storage. “The Maricopa County
Recorder’s Office is a standout example of leveraging Dell technology to
achieve significant cost savings that enable them to deliver public services
easier, faster and with the ability to simply scale as needed.”

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