Fresenius Medical Care Wins Modern Healthcare Award for its Innovative Program to Improve Dialysis Patients’ Quality of Life

  Fresenius Medical Care Wins Modern Healthcare Award for its Innovative
  Program to Improve Dialysis Patients’ Quality of Life

     Magazine’s Annual “Spirit of Excellence” Award Recognizes  Program’s
  Dedication to Compassion, Accountability, Respect, Enthusiasm and Service

Business Wire

WALTHAM, Mass. -- May 8, 2013

Modern Healthcare magazine presented one of its coveted “Spirit of Excellence”
awards this week to Fresenius Medical Care North America (FMCNA), the nation’s
leading network of dialysis facilities, in recognition of the company’s
innovative new social work program, which has increased patients’ adherence to
dialysis treatments by addressing quality of life issues. FMCNA was selected
as winner of the “Team Spirit” award for its ability to “recruit and retain
individuals dedicated to compassion, accountability, respect, enthusiasm and
service.” The award was presented on Tuesday, May 7, to Stephanie Johnstone,
FMCNA West Division lead social worker, and Donna McCarthy, West Division
president of Fresenius Medical Services, at the company’s Waltham, Mass.
headquarters.

Fresenius Medical Care North America (FMCNA), the nation's leading network of
dialysis facilities, r ...

Fresenius Medical Care North America (FMCNA), the nation's leading network of
dialysis facilities, received Modern Healthcare magazine's coveted "Spirit of
Excellence" award in recognition of the company's innovative new social work
program, which has increased patients' adherence to dialysis treatments by
addressing quality of life issues. The award was presented on Tuesday, May 7,
at the company's Waltham, Mass. headquarters. Left to right: Simon
Castellanos, executive vice president and president of Fresenius Medical
Services, Nancy Arnett, regional vice president, Sodexo, Donna McCarthy, FMCNA
West Division president, Stephanie Johnstone, FMCNA West Division lead social
worker, and Ron Kuerbitz, FMCNA chief executive officer. (Photo: Business
Wire)

Johnstone and her team designed the program to address the stress and trauma
that starting dialysis can bring for those with end-stage renal disease
(ESRD). Dialysis is a life-sustaining process that cleans waste products and
removes extra fluids from a person’s blood when chronic kidney disease leads
to kidney failure. Some new patients experience pain, depression,
sleeplessness and strained relationships, which can lead to missed or
shortened dialysis treatments. That, in turn, can negatively impact patients’
health, as well as increase hospitalizations and healthcare costs.

FMCNA’s pilot program, launched in September 2011, called upon its social
workers across California, Nevada and Hawaii to deploy tools from the
company’s THRIVE! with UltraCare program. Those social workers also saw the
need to create some additional tools designed to more deeply engage patients
who weren’t showing up for scheduled treatments, or staying for the prescribed
time. These interventions ranged from training patients in stress reduction,
communication and the importance of adequate sleep to collaborating with other
members of the team to improve mood and comfort during treatment. The overall
impact was a more global rehabilitation of the patient. It was this
rehabilitation and improvement in quality of life that allowed patients to
focus more on their adherence.

The new nephrology social work intervention model proved so effective it was
expanded to more than 400 FMCNA dialysis facilities and 732 patients who were
not complying with the frequency and duration of their prescribed dialysis
treatments. Over a six-month period of active intervention, 76 percent of
those patients who missed and shortened their treatments improved their
compliance. As a result, FMCNA decided to implement the new program
nationwide. And as of February 2013, program training had begun for social
workers at all of the company’s facilities.

“It’s truly an honor to be recognized by Modern Healthcare for our efforts to
improve patient care and quality of life,” said McCarthy. “We’re especially
proud to be recognized in the ‘Team Spirit’ category, which reflects our
longtime commitment to teamwork and collaboration.”

Modern Healthcare’s 20th annual “Spirit of Excellence” awards, co-sponsored by
Sodexo Health Care Services, honor organizations and individuals for going
beyond what’s expected in serving their patients and communities.

About Fresenius Medical Care North America

Through our leading network of more than 2,100 dialysis facilities in North
America and our vascular access centers, laboratory, pharmacy and affiliated
hospitals and nephrology practices, Fresenius Medical Care provides renal
services to hundreds of thousands of people throughout the United States,
Mexico and Canada. We are also the continent’s top producer of dialysis
equipment, dialyzers and related disposable products and a major supplier of
renal pharmaceuticals.

For more information about the company, visit www.fmcna.com; for information
about patient services, visit www.ultracare-dialysis.com.

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Contact:

Media contact:
Full & By
Jaclyn Petros, 1-617-638-0022 / voice
petrosj@fullandby.co
or
Company contact:
Fresenius Medical Care
Rosemary Heinold, 1-781-699-4171 / voice
rosemary.heinold@fmc-na.com
 
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