Innovator, Firefighter, or Ghost? Cisco Global Survey Reveals Insight Into IT's
Impact on the Business
International Report Assesses Effectiveness of IT Leaders to Align
Network Strategy With Business Initiatives; Survey Also Assesses IT's
Adoption of Latest Industry Trends
SAN JOSE, CA -- (Marketwired) -- 05/08/13 -- As businesses increase
the number of new application rollouts and create new connected user
experiences to better serve their customers, IT organizations face
the challenge of expanding network services and aligning their
network strategies to meet the requirements of the business. A global
study announced today by Cisco (NASDAQ: CSCO) revealed that while the
majority (63 percent) of IT professionals is confident in their
ability to respond to the needs of the business, almost a third (27
percent) still equated the visibility of their IT department into
their company's business initiatives to a foggy day in London.
The 2013 Cisco Global IT Impact Survey provides insight into IT's
role as a business enabler, assesses the extent by which network
investments are keeping pace with the demands of the business, and
looks into IT's likelihood to adopt new technologies that can
increase IT business impact.
The top research findings reveal:
-- Applications and user expectations are becoming more complex: almost
three-fourths of IT participants (71 percent) reported that IT is
deploying more applications today than one year ago.
-- IT and the network are increasingly recognized as enabling the
business: a higher percentage (78 percent) stated the network is more
critical for delivering applications than it was at this time last
-- IT-business alignment is improving, but IT is not always involved when
the decisions are made: nearly nine out of 10 (89 percent) IT leaders
collaborate with line of business leaders at least on a monthly basis,
indicating a mutual business understanding of the critical and growing
role of the network for application delivery. However, more than
one-third (38 percent) of IT professionals surveyed said they are
brought into the planning and deployment process late.
Among other findings, the Cisco Global
IT Impact Survey also provided
insight into IT sentiment toward emerging trends such as Software
Defined Networking (SDN) and the Internet of Things. Results showed
that one-third (34 percent) say they've seen an actual SDN deployment
as often as they've seen Bigfoot, Elvis, or the Loch Ness Monster,
while less than half (42 percent) claim to be vaguely familiar with
the Internet of Things.
Increasing Alignment between IT and Business Leaders, But More Work
-- When asked to compare the visibility of IT within their organization,
36 percent said "innovator" was the best description of how business
leaders viewed their role. Additionally, 34 percent claimed
"orchestrator" was the best fit, 15 percent chose "firefighter," 7
percent said "ghost," and 7 percent selected "fortune teller."
-- Although survey data indicates the majority of IT leaders feel they
are closely aligned with business practices, business applications are
still being deployed without their knowledge. More than three-quarters
(76 percent) of IT said business leaders and other non-IT teams roll
out new applications without engaging IT either "all the time" or
-- Furthermore, more than one-third (38 percent) of IT professionals
surveyed claim they are brought into the planning and deployment
process either "during the rollout process" or "the day before
rollout." This data indicates that when businesses move ahead with new
initiatives without first consulting IT, the network may be challenged
with handling the new applications.
-- IT leaders were asked to describe their attitudes toward asking
business decision makers for budget toward network infrastructure
upgrades. 18 percent said they would rather "break out of prison or
train for a triathlon" than ask for additional budget.
-- When asked how they know if they're doing a good job, one-quarter (26
percent) said "nobody calls us." Nearly another quarter (23 percent)
chose "I sleep at home instead of the office."
Industry's New Business Opportunities Challenge Network Readiness
-- Even with the business understanding of the growing role of the
network for application delivery, 82 percent of respondents
acknowledged that user experience with standard business applications
is affected by network performance, even in basic applications such as
Web, file services and email.
-- When asked about the leading causes responsible for slowing down a new
application rollout over the past year, most cited budget (34
percent), while 26 percent of respondents claimed data center
infrastructure readiness, cloud readiness and network limitations such
as bandwidth. One-quarter (25 percent) cited "general procrastination"
as the leading cause.
-- 71percent are planning to deploy SDN solutions in the next 12 months.
The main reasons? One-third (33 percent) cite cost savings, while
another third (33 percent) said fast scalability of infrastructure.
-- Almost three quarters (71 percent) report IT is deploying more
applications than a year ago, but 41 percent claimed their networks
were not ready to support "bring your own device" (BYOD) policies,
while 38 percent said they were not ready to support cloud
-- When asked to gauge their readiness for Internet of Things
applications and deployments, nearly half (48 percent) believe it will
open up new business opportunities.
-- Survey participants ranked cloud readiness (29 percent) as the most
important network initiative to their business in the upcoming year,
followed by "converging IT technology and operations technology" (28
percent) and "data center consolidation/virtualization" (27 percent).
-- When asked to rank the most difficult IT initiative over the past
year, moving applications to the cloud (40 percent) ranked first, with
data center virtualization ranking second (38 percent). This data
aligns with the 2012 Cisco(R) Global Cloud Networking Survey, which
found that some IT professionals would rather get a root canal, dig a
ditch, or do their own taxes than address network challenges
associated with cloud deployments.
-- Also consistent with the results of the 2012 Cisco Global Cloud
Networking Survey was security being selected as the No. 1 roadblock
to a successful implementation of cloud services or mobility, as 80
percent cited it as a challenge.
"More than ever, IT has the potential to make a profound impact on
the business -- and opportunity to act as a strategic partner -- by
building a network architecture that can leverage multiple technology
transitions," said Rob Soderbery, senior vice president and general
manager, Cisco Enterprise Networking Group. "The most successful IT
professionals are those who acknowledge that fast decision-making
within the enterprise is directly tied to the readiness of the
-- The Cisco Global IT Impact Sur
vey, which included participation from
more than 1,300 IT decision makers in 13 countries, was commissioned
to measure the impact of IT professionals on the decisions that shape
their businesses, as well as measure the relevance of the network to
-- The survey was commissioned by Cisco and distributed by Insight
Express with the goal of helping business leaders and IT organizations
to better understand the challenges related to enabling new innovative
smart business processes.
-- The countries that participated in the survey were: Australia, Brazil,
Canada, China, France, Germany, India, Japan, Mexico, Russia, Spain,
the United Kingdom and the United States.
-- The complete findings are available at www.cisco.com/go/impactsurvey
Public Announcement of Survey Results at Interop Las Vegas
of the survey will be announced today at Interop Las Vegas 2013
during Rob Soderbery's keynote at 8:30 a.m. PDT. In his keynote,
which can be viewed online at www.interop.com/live, Soderbery, Cisco
SVP & GM, Enterprise Networking Group, will demonstrate how the
network enables this business transformation by connecting the
unconnected and better connecting the connected, by being more
intelligent, context-aware, open, programmable and agile. Soderbery
will also show examples of how IT can support more aspects of the
business by using the network as a platform for the Internet of
Everything, providing the groundwork for IT and business leaders to
discover opportunities they never thought possible.
-- Read more on the Cisco Global IT Impact Survey
-- Read more on the Cisco Global Cloud Networking Survey, announced at
Interop Las Vegas 2012
-- Read more on the Cisco Global Work Your Way Study, announced at Cisco
Live London 2013
-- Visit Cisco Borderless Networks website
-- Follow Cisco Enterprise and Cisco_Mobility on Twitter
-- Cisco's view of the "Internet of Everything"
-- Cisco's Open Network Environment
-- Cisco Application Experience
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