Lithium Announces Winners of 2013 Social Customer Excellence ‘Lithy’ Awards

  Lithium Announces Winners of 2013 Social Customer Excellence ‘Lithy’ Awards

    Company Certifies More than 300 Community Managers, Social Strategists
                                  Worldwide

LiNC 2013

Business Wire

EMERYVILLE, Calif. -- May 07, 2013

Lithium Technologies, the leader in Social Customer Experience, today
announced the winners of the company’s annual Social Customer Excellence
(“Lithy”) Awards. The 2013 Lithy winners, announced at the company’s annual
Lithium Network Conference (LiNC) 2013, were selected from more than 50
entries—a new record—by some of the world’s largest brands across seven
categories of social customer experience excellence.

The Lithy awards recognize excellence in using the Lithium Social Customer
Experience Platform™ to engage customers on an entirely new level to solve
problems, create new products and innovate to create true, measurable business
value.

“The No. 1 value at Lithium is taking customer success personally, and I’m
honored that a record number of our customers shared the stories behind their
success with us and the entire Lithium community,” said Lithium President and
Chief Executive Officer Rob Tarkoff. “These brands are a real inspiration to
everyone who’s serious about social.”

Winners of the 2013 Lithy awards are:

  *Demandforce by Intuit, Best New Community

       *Finalists: Canon U.S.A., Inc. and Sony Electronics

  *BskyB, Best Social Support Program

       *Finalist: HP

  *Barclaycard, Best Social Marketing Program
  *The LEGO Group, Best Superfan Story or Insight
  *Skype, Best Business ROI

       *Finalist: A1 Telekom

  *Cisco, Best Community Technical Implementation
  *Groupe Casino – Cvous.com, Best Community Design

In addition to recognizing social customer excellence across these seven
categories, Lithium recognized two customers with a special CEO Innovation
Award:

  *Google, CEO Innovation Award—North America
  *CommSec, CEO Innovation Award—International (Australia)

The Lithys are part of Lithium’s ongoing customer success programs that
support customer efforts to get real results from social. Lithium highlighted
numerous additional social success stories in its latest Lithium Customer
Success Book.

For the second year running, Lithium’s LiNC conference included onsite
Community Manager and Social Strategy workshops that certified nearly 100
practitioners and strategists who are serious about social. So far, Lithium
has certified 330 community managers worldwide.

Lithium showcased its latest advances and capabilities for innovative social
customer experiences that deliver real, measurable business results at LiNC
2013, April 23-25 in San Francisco. Video highlights of LiNC are available at
http://bit.ly/LiNC13Video and on Lithium’s Lithosphere at
http://bit.ly/LiNC13Blog.

About Lithium Technologies

Lithium helps companies unlock the passion of their customers. Lithium
software powers amazing Social Customer Experiences for more than 400 iconic
brands includingAT&T,BT,Best Buy,Indosat,Sephora,SkypeandTelstra.
Lithium helps companies grow brand advocacy, drive sales, reduce costs and
accelerate innovation to create social communities that redefine the customer
experience. For more information, visitlithium.com, or connect with us
onTwitter,Facebookand our own community–the Lithosphere. Lithium is
privately held with corporate headquarters in Emeryville, Calif. and offices
in Europe, Asia and Australia.

The Lithium® logo is a registered Service Mark of Lithium Technologies. All
trademarks and product names are the property of their respective owners.

Contact:

Lithium Technologies
Corporate Headquarters & Global
Michael Paige, +1 510-318-7014
michael.paige@lithium.com
Central & Southern Europe, Middle East & Africa
Sandra Teuber, +41 (79) 2237356
sandra.teuber@lithium.com
UK & Northern Europe
Prelini Chiechi, +44 (7826) 912788
prelini.chiechi@lithium.com
Asia-Pacific, Australia & New Zealand
Imogen Riley, +61 413 274 210
imogen.riley@lithium.com