Nuance Announces Voice of the Customer Award Winners

  Nuance Announces Voice of the Customer Award Winners

 Healthcare Providers Navigate Regulatory Hurdles, Protect Patients, Improve
    Care Delivery and Accelerate Electronic Medical Record Adoption Using
          Intelligent Systems with Speech and Language Understanding

Business Wire

BURLINGTON, Mass. -- May 06, 2013

Nuance Communications, Inc. (NASDAQ: NUAN) announced that seven customers have
been named Voice of the Customer Award winners from the 10,000 healthcare
provider organizations using Nuance’s clinical documentation solutions. The
awards, recently announced at Nuance’s 13th Annual user conference,
“Conversations,” recognize leading hospitals and health systems that have
improved quality of care, reduced costs and accelerated adoption of electronic
medical records (EMR) using intelligent systems built on speech recognition
and clinical language understanding.

“These winners are among the many prestigious provider organizations who use
our intelligent clinical documentation systems to provide fast, accurate and
more efficient use of clinical information across the care continuum to keep
patients safe and comply with escalating regulatory and payment changes in the
healthcare industry,” says Janet Dillione, executive vice president and
general manager, Nuance Healthcare division.

2013 Award Winners by Category:

Improved Patient Care through Innovative Use of Technology

University of Pittsburgh Medical Center (UPMC), Pittsburgh, PA – UPMC operates
more than 20 hospitals and 400 outpatient sites in the U.S., pushing the
limits of IT and innovation wherever it can, including through the use of
Nuance’s core healthcare solutions on a massive scale. As a development
partner with Nuance, UPMC recently standardized technologies and processes in
its electronic medical record (EMRs) to improve patient care and lower
operational costs. The health system streamlined documentation and workflow
for providers, improved communication and staff efficiency, and reduced
turnaround time of clinical documentation. UPMC uses Dragon Medical speech
recognition across multiple EHR platforms, one transcription platform — Nuance
eScription — and PowerScribe 360 Reporting for radiologists. In addition, more
than 400 doctors use Nuance’s mobile speech recognition technology to dictate
clinical documentation anywhere, anytime to remain focused on patient care.

  *Watch video - Nuance and UPMC’s development agreement

Protecting the Patient

Barnabas Health, West Orange, NJ – New Jersey’s largest integrated delivery
network is a step ahead of most hospitals, receiving Joint Commission Top
Performer on Key Quality Measures™ accreditation for outstanding clinical
outcomes. This complex health system used Clintegrity 360 | Quality Measures
and Performance Analytics to identify broken processes across its six
hospitals, improve accountability and achieve performance improvement goals to
comply with CMS core measures and other reporting requirements. Barnabas
reduced hospital-acquired complications (HACs) in the health system by 73
percent in two years and achieved 100 percent compliance for all pneumonia
core measures in the emergency department as part of this program. As a
result, Barnabas is well prepared for regulatory initiatives where clinical
documentation impacts financial performance including ICD-10,
pay-for-performance, value-based purchasing and accountable care.

Mariners Hospital, Tavernier, FL – This critical access hospital, an affiliate
of Baptist Health South Florida, leveraged Nuance’s PowerScribe 360 | Critical
Results solution to help radiologists identify and communicate critical
medical results quickly and consistently to alert patients and physicians to
high-risk situations where immediate follow up medical attention is needed.
This proactive methodology has helped them save patients’ lives by escalating
communication of risky results 24 hours a day, seven days a week even when
first attempts go unanswered. Mariners Hospital has improved quality
management and physician satisfaction scores, and provides complete
documentation of high-risk cases to support medical and legal needs.

Inspiring Use of Technology

EZDERM, Naples, FL – This mobile EHR vendor has created a 100 percent
paperless application for the iPad to humanize healthcare and shift attention
back to patients and away from technology. The solution uses voice, gesture
and touch to simplify the physician user interface and save time on clinical
documentation. With “voice stamps” and 3D Body Maps, doctors can document
patient encounters in three to four words, instead of 15-30 clicks needed in
typical electronic systems to document a problem. Clinical records
automatically generate bills, allowing physicians to focus on patients not
paper or processes. This innovative technology, created specifically for
dermatologists, is powered by Nuance’s cloud-based medical speech recognition.

  *Watch video - EZDERM CEO demonstrates how voice simplifies patient

Driving EMR Adoption through Innovation

Advocate Health, Barrington, IL – This Nuance customer achieved 100 percent
physician adoption of its EMR using Dragon Medical 360 | Network Edition to
overcome staff frustrations and provide 1000 doctors and other providers with
a simpler way of entering accurate and timely clinical documentation. Advocate
Health saved $1 million in transcription costs and reduced turnaround time
from 72 hours to near real time. Immediate benefits realized were quicker
billing, turnaround time and improved eligibility of documentation.

Improved Healthcare Delivery

Central Illinois Radiological Associates (CIRA), Peoria, IL – One of the
Midwest’s largest providers of radiology services, CIRA implemented Nuance’s
PowerScribe 360 Reporting to grow its business and extend its services to
multiple rural facilities efficiently. CIRA leveraged a unified workflow and
common dictation platform for radiologists wherever they practiced,
streamlining reporting without having to locate radiologist in each area. This
approach maximized 100 percent of radiologists’ time, reduced report
turnaround time from days to near real time and eliminated manual processes in
revenue cycle management.

The Ottawa Hospital, Ottawa, Ontario, Canada –This flagship institution is one
of the largest teaching facilities in Canada. To improve patient safety and
speed access to clinical documents in its EMR, The Ottawa Hospital implemented
Dragon Medical 360 | Network Edition across the departments of medicine,
surgery, ophthalmology and allied health. This reduced turnaround time of
outpatient records from 14 days to immediate availability in charts, providing
fast and easy distribution to other providers in the circle of care. With
immediate savings of $1.5 million, the Ottawa Hospital projects $11 million in
five years by replacing central transcription.

Conversations is an annual conference hosted by Nuance that attracts hundreds
of customers to hear the latest technology advancements in the healthcare
division, clinical documentation strategies, strategic roadmaps and insights
from industry leaders. This year one of hottest topics was how to leverage
technology to adapt and comply with regulatory requirements including
Meaningful Use, ICD-10 and Accountable Care Organizations (ACO) models.

For more information about the Voice of the Customer Award winners and how
Nuance’s intelligent systems in healthcare can improve patient outcomes and
reduce costs, please visit t

Nuance Communications, Inc

Nuance Healthcare, a division of Nuance Communications, is the market leader
in creating clinical understanding solutions that drive smart, efficient
decisions across healthcare. As the largest clinical documentation provider in
the U.S., Nuance provides solutions and services that improve the entire
clinical documentation process — from the capture of the complete patient
record to clinical documentation improvement, coding, compliance and
appropriate reimbursement. More than 450,000 physicians and 10,000 healthcare
facilities worldwide leverage Nuance’s award-winning, voice-enabled clinical
documentation and analytics solutions to support the physician in any clinical
workflow and on any device. For more information, visit

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The statements in this press release relating to future plans, events or
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and uncertainties. There are a number of factors which could cause actual
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Nuance Communications, Inc.
Media Relations:
Ann Joyal, 781-565-4155
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