ServiceSource Outlines Vision for Recurring Revenue Alliance and Introduces Charter Members

  ServiceSource Outlines Vision for Recurring Revenue Alliance and Introduces
  Charter Members

    Applications, Platform and System Integration Providers Enable Global
Customers to Generate Revenue and Increase Retention with Best Practices SaaS

Technology Services World 2013 Best Practices

Business Wire

SAN FRANCISCO -- May 6, 2013

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue
management, today announced the introduction of the Recurring Revenue
Alliance, designed to help businesses generate revenue and increase customer
retention by creating best practice-based end-to-end recurring revenue

The Recurring Revenue Alliance helps companies maintain and grow their share
of the $310B annual recurring revenue market for maintenance, support and
subscriptions across hardware, software, industrials, healthcare and XaaS^1.
By helping companies easily connect systems and data across existing CRM,
quoting and ERP systems, the Alliance helps them implement and automate a
highly effective renewal process. The Alliance brings together best-in-class
companies including BigMachines, MuleSoft, Okta, Pactera, and
Xactly, in addition to ServiceSource.

“We know, from working with technology leaders around the world to increase
recurring revenue, that the data required to effectively drive these revenue
streams is scattered across five to seven different systems, all of which are
deeply embedded in the organization,” said Christine Heckart, ServiceSource
Chief Marketing Officer. “In order for cloud applications and services to work
for customers, they must be designed from the ground up to seamlessly
interoperate in the enterprise IT environment. We are pleased to be working
with leading innovators in the industry.”

"Revenue based on recurring sales from installed customers is nearly 50% of
the profit earned by the global IT market," said Robert Mahowald, Research
Vice President at IDC. “The Recurring Revenue Alliance brings together leading
SaaS and services companies to help customers optimize their bottom-line
business results."

The Recurring Revenue Alliance is formed on a vision to rapidly expand highly
profitable renewal, cross-sell and upsell revenue by:

  *Helping customers capitalize on untapped renewal opportunities by bringing
    together data from existing CRM, quoting and ERP systems
  *Minimizing the time and cost for customers to extend their existing CRM,
    quoting and ERP infrastructure to a leading-edge cloud application built
    just for recurring revenue
  *Aggressively driving interoperability and rapid implementation for
    recurring revenue solutions

Initial members of the Recurring Revenue Alliance deliver benefits for
recurring revenue management including:

  *BigMachines: provides solutions for complex quoting, pricing and
    configuration of renewal contracts
  *MuleSoft: delivers efficient data loading from multiple renewal data
    sources and pre-built connectors to other 3rd party applications
  *Okta: provides seamless single-sign-on access for Renew OnDemand and other
    cloud and on-premise applications
  *Pactera: experienced systems integration consultants that can address a
    wide range of information technology challenges and projects
  * seamless integration with provides
    side-by-side visibility to new and renewal sales opportunities
  *ServiceSource: data-driven application and analytics designed specifically
    to increase sales of recurring revenue
  *Xactly: provides on-demand incentive comp visibility to renewal sales reps
    and managers

“Recurring revenues are the fastest-growing revenue streams, averaging 8
percent per year growth while new product revenues are growing at an average
rate of 6 percent per year,”said Julia Stegman, Research Vice President
attheTechnology Services Industry Association.“The Recurring Revenue
Alliance brings capabilities to the market that specifically address gaps in
today's solution architecture to enable optimal recurring revenue growth.”

For more information on the Recurring Revenue Alliance, please visit

About ServiceSource, Inc.

ServiceSourceis the global leader in recurring revenue management. The
world's most successful companies rely on us to maximize subscription,
maintenance and support revenue, improve customer retention and increase
business predictability and insight.ServiceSourcedelivers results with Renew
OnDemand, the worlds only cloud application built specifically to manage and
grow recurring revenue, which can be combined with our industry-leading

With over a decade of experience focused exclusively in growing recurring
revenue, our services and applications are based on proven best practices and
global benchmarks. The company is headquartered inSan Francisco, and has
over$8 billionunder management for customers in more than 150 countries and
40 languages.

ServiceSource and anyServiceSourceproduct or service names or logos above
are trademarks and/or registered trademarks ofServiceSource International,
Inc.All other trademarks used herein belong to their respective owners.

For more information onServiceSource, visit To
connect withServiceSource, visit us onTwitter,LinkedInand YouTube.

^1 For HW/SW: Gartner Market Databook 2Q12. For HCLS: Sourced from Hoovers /
D&B. Number represents management assumption that service revenue is 15% of
total revenue. For IS: Sourced from Hoovers / D&B. Number represents
management assumption that service revenue is 20% of total revenue for
Industrial systems & manufacturing companies. XaaS come from Gartner Public
Cloud Services End-User Spending by Segment for Region, 2010-2016 source:
Gartner (December 2012)


Media Contact:
Tony Fisch Consulting
Tony Fisch, 323-461-7878 or 323-228-4543
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