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ABF Service Centers Recognized as "Best of the Best" with President's Quality Awards

ABF Service Centers Recognized as "Best of the Best" with President's Quality
                                    Awards

PR Newswire

FORT SMITH, Ark., May 2, 2013

FORT SMITH, Ark., May 2, 2013 /PRNewswire/ --ABF^® service centers in Macon,
Ga., Tulsa, Okla., Charlotte, N.C., and Salt Lake City, are being recognized
with the prestigious President's Quality Award from ABF President and CEO Roy
Slagle. The award recognizes service centers most exemplifying the ABF Quality
Process, which are considered the "Best of the Best."

"The use of the five-step problem elimination process and the use of focus
groups to tackle problems are deeply ingrained in our culture and have served
us well for over 25 years," said Mr. Slagle. "This approach to quality
enhances the value of the services we offer the marketplace and heightens
customers' perception of ABF and our people. The conscientious dockworkers,
truck drivers, shop staffs, account managers, and office staffs at these four
service centers are setting the pace by their relentless pursuit of quality.
I'm looking forward to my visit with each one in celebration of their
achievement."

Each facility is presented with a prestigious President's Quality Award trophy
and earns a listing at the ABF General Office. The award ceremonies are
attended by the ABF Quality Implementation Committee, local employees and
special guests.

All ABF service centers annually undergo extensive evaluations, including a
nomination process, a quality awareness survey, an on-site validation audit,
and scrutiny by the ABF Quality Implementation Committee. The comprehensive
process gauges resource management, damage/loss prevention, customer
satisfaction and other key performance indicators for the previous year. The
ABF Quality Process uses a five-step problem elimination process: 1) define
the problem; 2) fix the problem; 3) identify the root cause; 4) take
corrective action; 5) evaluate and follow up. Education through quality
seminars, job-skills training, focus groups and designated quality teams have
ensured that quality at ABF is a process, not merely a program. Based on
principles articulated by the late Philip Crosby, the process emphasizes
ongoing prevention rather than end-of-line inspection. Identifying and
eliminating the causes of problems improves service and requires no additional
expenditure.

As the principal subsidiary of Arkansas Best Corporation (Nasdaq: ABFS), ABF
operates as a global provider of customizable supply chain solutions. ABF
enhances supply chain efficiencies and achieves optimum performance by
focusing on specific logistics needs and customizing innovative solutions. The
company's resource-rich infrastructure includes an innovative Dual-System®
Network for regional and national transportation. Its portfolio of logistics
services extends from the manufacturer's floor to time-definite and/or
white-glove final delivery. In between, customers benefit from a single point
of contact and total end-to-end supply chain visibility.

Contact: Russ Aikman, director of marketing & public relations

Website: abf.com                                           Telephone: (479)
 785-8913
Facebook: facebook.com/ABFtoday        Twitter:
                                                           twitter.com/ABFtoday

SOURCE ABF Freight System, Inc.

Website: http://www.abf.com
 
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