Public Service Announcement - Shaw Warns Customers of Scam Phone Calls
CALGARY, ALBERTA -- (Marketwired) -- 05/02/13 -- Shaw (TSX:SJR.B)
(NYSE:SJR) is warning customers of fraudulent phone calls claiming to
be from the company. Shaw has received numerous complaints from
concerned citizens saying they have received phone calls from someone
posing as a Shaw agent and asking for personal information.
The calls, which usually originate from a blocked caller ID or from
overseas, claim to be calling for various reasons. From account
information requiring an update, to billing issues or a customer
reward - the reasons for the call require customers to divulge
banking or account information to the caller. Additionally, with this
type of scam call, a recorded voice may answer the phone before being
transferred to a live representative.
Under CRTC rules, all outgoing calls from Shaw must be identifiable
by a local or toll-free phone number and will never appear as a
blocked or overseas caller ID.
Shaw would like to remind its customers that if they do receive a
call, the Shaw agent will have account information on-hand and will
always confirm it with the customer for identification purposes. A
Shaw agent will never ask for bank account or credit card information
to confirm a customer's identity and this information should not be
volunteered until the identity of the caller has been confirmed.
If you believe your bank account, credit card or account information
may be at risk, you should take steps immediately to secure your
accounts by contacting the company concerned immediately. Please
contact Shaw for assistance in securing your account if you believe
it has been compromised.
Shaw encourages customers to report potential fraudulent calls
claiming to be from Shaw, by contacting us directly at 1-888-472-2222
For further information about this type of phone scam, please visit
the Canadian Anti-Fraud Centre at www.phonebusters.com.
About Shaw Communications Inc.
Shaw Communications Inc. is a diversified communications and media
company, providing consumers with broadband cable television,
High-Speed Internet, Home Phone, telecommunications services (through
Shaw Business), satellite direct-to-home services (through Shaw
Direct) and engaging programming content (through Shaw Media). Shaw
serves 3.3 million customers, through a reliable and extensive fibre
network. Shaw Media operates one of the largest conventional
television networks in Canada, Global Television, and 19 specialty
networks including HGTV Canada, Food Network Canada, HISTORY(R) and
Showcase. Shaw is traded on the Toronto and New York stock exchanges
and is included in the S&P/TSX 60 Index (TSX:SJR.B) (NYSE:SJR). For
more information about Shaw, please visit www.shaw.ca.
Shaw Communications Inc.
Vice-President, Public Relations and Corporate Communication
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