Cbeyond Launches TotalAssist Services, Fulfills Brand Promise as Technology
Ally to SMBs
New TotalAssist(TM) Services Simplify Cloud Migration, IT Support and
ATLANTA, May 1, 2013 (GLOBE NEWSWIRE) -- Cbeyond Inc. (Nasdaq:CBEY), the
technology ally to small and mid-sized businesses, today expanded its service
portfolio to include TotalAssist™ Services, a strategic set of services
designed to alleviate the burden of IT management for customers. With the
launch of TotalAssist, Cbeyond is now the only services provider positioned to
completely support and guarantee quality of service for the entire small and
mid-sized business IT user experience from a user's desktop through a private,
secure network right to an enterprise-class cloud data center.
Through TotalAssist Services, Cbeyond removes the hassles of cloud transition
and post-implementation management, providing customers with Cloud Migration
and Management Services to ensure a smooth transition experience.
With Cbeyond experts ensuring secure, rapid data migrations – ranging from a
single file to an entire server infrastructure – customers can feel confident
that their applications and information will be moved successfully.
"With larger IT and telecommunications companies that we've previously worked
with, reaching support can be a maze of menus and call transfers that
successful businesses just don't have time to deal with," said Joseph Reyes,
IT manager at Bellicum Pharmaceuticals, a privately held biotherapeutics
company headquartered in Houston, Texas. "Cbeyond's TotalAssist ensures we
only have to dial one number to troubleshoot any IT issues, saving us
significant time and enabling us to focus more on growth-driving projects
while remaining confident our technology is functioning efficiently."
TotalAssist Services offerings currently available include:
*TotalAssist Cloud Enablement Services, which provide turn-key migration of
an entire on-premise IT infrastructure or from a different provider to the
cloud through Cbeyond's secure network, as well as enterprise application
management for SQLServer databases, Microsoft Exchange and
Sharepoint.Designed specifically to address the cloud transition needs of
small and mid-sized businesses – from planning to migration to ongoing
management in a private data center – TotalAssist Cloud Enablement
Services are available for new or existing customers throughout the US.
*TotalAssist Managed Services, which is a proactive, fully managed service
to support LAN, IT infrastructure and computers for customer on-premise
technology.The service includes IT Support Services with rapidly
deployable IT repair technicians; Remote Monitoring and Management; Help
Desk & Remediation Services; as well as Proactive Security and backup
*TotalAssist Professional Services which are delivered by a dedicated team
of professional IT services experts who perform highly customized and
specialized services to meet the specific needs of customers.From
designing individual technology solutions to performing large-scale
technology refreshes, TotalAssist Professional Services can develop
tailored solutions that solve the business needs of customers.
"Despite the tremendous cost savings the cloud provides, some businesses are
still hesitant to make the transition to the cloud due to lack of expertise or
fear of a laborious and expensive migration process," said Matthew Stevens,
vice president, Professional Services at Cbeyond.
"TotalAssist makes the move from the IT closet to the cloud as painless as
possible.Moreover, through our Managed and Support Services offerings, our
customers can rest easy knowing a team of dedicated technology professionals
are continually monitoring and managing all their technology systems to ensure
optimal performance and uptime," he continued.
TotalAssist services are available in all 14 of Cbeyond's markets which
include Atlanta, Boston, Chicago, Dallas, Detroit, Denver, Houston, Los
Angeles, Miami, San Diego, San Francisco, Seattle, Minneapolis-St. Paul and
To view a social media version of this release, click here.
Cbeyond, Inc. (Nasdaq:CBEY), a cloud and communications services provider, is
the technology ally for small and mid-sized business.Our private,
proactively-managed IP network connects customers to voice, data and
enterprise applications hosted in our award-winning cloud data centers.Since
1999, Cbeyond has served the unmet needs of businesses through technology and
service innovation.We were the first company to build an all-IP network
specifically for small businesses and among the few to offer consultative
sales and service professionals onsite.Today, our expanded portfolio helps
customers reduce the burden of outlaying capital and manpower to manage
infrastructure.Creating an exceptional customer experience is in our
DNA.It's why more than a third of our approximately 60,000 customers come
from referrals.For more information on Cbeyond, visit www.cbeyond.com and
follow Cbeyond on Twitter: www.twitter.com/cbeyond.
CONTACT: Media Contact:
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