Dell Services and Daughters of Charity Health System Win Outsourcing Excellence Award

  Dell Services and Daughters of Charity Health System Win Outsourcing
  Excellence Award

  *Award for “Best Transition” recognizes 10-year outsourcing relationship
    between the two organizations
  *Best practices to be shared at May 9 seminar in Dallas

Business Wire

PLANO, Texas -- May 1, 2013

Dell Services’ relationship with  Daughters of Charity Health System (DCHS)
has been awarded Outsourcing Center’s Outsourcing Excellence Award for “Best
Transition,” which recognizes a buyer and provider that worked together to
overcome anticipated and unanticipated challenges, laying the foundation for a
successful long-term relationship.

The Outsourcing Excellence Awards are presented by the Outsourcing Center, the
premier online community specializing in thought leadership, best practices
and innovation in IT outsourcing.

In 2002, when the Daughters of Charity hospitals withdrew from Catholic
Healthcare West to form DCHS, Dell was brought on board to establish a new IT
organization as part of the transition. Dell has continued to manage all
healthcare IT functions for the system, which includes six hospitals serving
“the poorest of the poor” throughout California.

This and other global winning outsourcing partnerships were selected by an
expert panel of judges as representative of a variety of business solutions
that enable buyers to support their strategic growth initiatives. Winners from
both the buyer and provider will share their knowledge at a Best Practice
Seminar and be recognized at a black tie event on May 9 at the Four Seasons
Resort and Club in Dallas, Texas. This year, these events also are open to the

Outsourcing Center also will publish best-practice articles in which award
recipients share their insights regarding how organizations can work flexibly
and collaboratively through outsourcing to achieve the desired impacts on
their business.

More than 2,000 hospitals and 30,000 physicians worldwide rely on Dell for IT
support, benefiting from Dell’s full-service, end-to-end IT solutions. Dell,
ranked No. 1 worldwide in IT Services for Healthcare Providers based on 2012
revenue^1, works with healthcare organizations to affordably and effectively
deploy electronic medical records; improve business processes; enhance access
to and gain insights from their data; and meet complex healthcare regulations
with data security solutions. These services empower healthcare providers to
focus more on patient care instead of administrative tasks.

“Our Dell staff has enabled us to consistently deliver more for less,” said
Richard Hutsell, vice president and chief information officer at Daughters of
Charity Health System. “We have been able to innovate on the IT side while
remaining focused on our mission of providing the highest quality care to
those we serve. We also benefit by learning best practices from other Dell
customers, whether it’s new technologies or the processes needed to use the
technology more effectively.”

“Dell is focused on helping providers use IT to transform healthcare, and this
recognition is truly an honor for both organizations,” said Steve Curts, vice
president of strategic operations, Infrastructure and Cloud Computing, for
Dell Healthcare and Life Sciences.  “We are proud of our long-standing
relationship with DCHS and the shared successes we have been able to achieve
as a result of the mutual trust forged over the life of this contract.”

About Outsourcing Center’s Outsourcing Excellence Awards

This is the 17^th year the Outsourcing Excellence Awards have annually
recognized the world’s best outsourcing arrangements. The independent panel of
judges selects relationships that tangibly demonstrate best practices, create
and sustain a competitive advantage, provide business transformation, achieve
compelling value, and significantly benefit both buyer and service provider
over time.

The Outsourcing Center conducts the annual awards program exclusively and is
an online community specializing in thought leadership, best practices, and
innovation in outsourcing. The Center also offers provider brand
communication, go-to-market strategies and business intelligence services.

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. Dell Services
develops and delivers a comprehensive suite of services and solutions in
applications, business process, consulting, infrastructure and support to help
customers succeed. Learn more at

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in
the marks and names of others.

^1 Gartner, Inc., Market Share: IT Services, 2012, Kathryn Hale et al, March
29, 2013


Media Contacts:
Dell Services
Stephanie Stewart, 972-577-7776
Amanda Engler, 512-723-7381
Analyst Contact:
Kristin Solarczyk, 512-728-4853
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