Harris CapRock Completes Fleet Installation for Royal Caribbean Cruises Ltd.
*New systems significantly improve voice, video and data services.
*Solution includes 24/7 proactive monitoring and support from Harris
CapRock’s global Customer Support Centers.
*Enables high-bandwidth services to the world’s largest and most innovative
MELBOURNE, Fla. -- May 1, 2013
Harris CapRock Communications, the leading global provider of managed
communication solutions for remote and harsh environments, has completed
installing advanced communications solutions onboard 33 Royal Caribbean
Cruises Ltd. vessels that will improve crew morale, guest experiences and
company operational efficiencies.
Harris was awarded the contract in April 2012, to provide communications
services onboard Royal Caribbean’s fleet for its Royal Caribbean
International®, Celebrity Cruises® and Azamara Club Cruises® brands.
“The new high-performing communication service deployed across our fleet
enables innovative information technology solutions that improve both the crew
and the guest experience while also improving our operational efficiencies.
Harris CapRock’s capability as a world-class communications systems integrator
makes this possible through seamless service delivery backed by 24/7
monitoring to ensure communications are always on,” said Bill Martin, vice
president and chief information officer, Royal Caribbean Cruises Ltd.
In nine months Harris CapRock completed the process, which included the
de-installation and installation of more than 120 large antenna systems
onboard the fleet. Each ship was equipped with Harris CapRock’s SpaceTrack™
stabilized antenna systems, which deliver more than five times the amount of
bandwidth previously available. The solution combines Ku-band and C-band
connectivity to maximize service availability and avoid downtime.
Installations spanned across more than 16 ports in the United States, Europe
and Asia Pacific and involved more than 59,000 individual components.
Harris CapRock Communications is the leading global provider of managed
satellite and terrestrial communications solutions, specifically for remote
and harsh environments including the maritime, energy and government markets.
Harris CapRock owns and operates a robust global infrastructure that includes
teleports on six continents, five 24/7 customer support centers, local
presence in 23 countries and more than 275 global field service personnel
supporting customer locations across North America, Central and South America,
Europe, West Africa and Asia Pacific.
About Harris Corporation
Harris (NYSE:HRS) is an international communications and information
technology company serving government and commercial markets in more than 125
countries. Headquartered in Melbourne, Florida, the company has approximately
$5.5 billion of annual revenue and about 15,000 employees – including 6,000
engineers and scientists. Harris is dedicated to developing best-in-class
assured communications^® products, systems and services. Additional
information about Harris Corporation is available at harris.com.
Harris CapRock Communications
Alix Anne Hornig, 703-752-6854
Jim Burke, 321-727-9131
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