Amdocs Delivers Major BSS and BI/DW Transformation at Globe Telecom
Under a seven-year managed services engagement, Amdocs assumes full IT
responsibility for Globe's business support systems (BSS), business
intelligence (BI) and data warehouse (DW) and policy management; rapid
implementation of project belies its scope and complexity
ST. LOUIS, April 30, 2013
ST. LOUIS, April 30, 2013 /PRNewswire/ --Amdocs (NYSE: DOX), the leading
provider of customer experience systems and services, today announced the
go-live of a major transformation program at Globe Telecom, representing one
of the largest and fastest transformations in the industry and a market-first
in the Asia Pacific region due to the project's complexity and scope. Globe
Telecom is one of the largest service providers in the Philippines and a
subsidiary of Ayala Corporation and the SingTel Group.
Acting as the prime systems integrator for this seven-year transformation and
managed services engagement, Amdocs is responsible for the entire
transformation and ongoing IT management and operations of Globe Telecom's
business support systems (BSS), business intelligence (BI), data warehouse
(DW) and policy management systems, as well as legacy systems which are being
gradually retired. As a result, Globe will be able to create a differentiated
and consistent customer experience across all channels, shorten time to market
for new offerings, drive service uptake and revenues, and reduce operational
As part of this transformation program, Amdocs will manage and consolidate
more than 200 legacy systems across all of Globe Telecom's lines of business
onto a single BSS platform to provide Globe with a 360-degree view of the
customer, simplify business processes, offer bundled and innovative offers
rapidly, as well as achieve operational efficiencies. Today's go-live
announcement marks a significant project milestone with the successful
migration of Globe's postpaid customers to the new BSS platform. Migration of
prepaid customers will take place later this year.
"The convergent integrated platform provides a unified customer view across
all lines of business (postpaid, prepaid, wireline, broadband) as well as a
single data source for advanced reporting, executive dashboards, analytics and
strategic decision making. We are now able to act in real time, target
customers and customer segments with innovative and differentiated offers and
bundles, and leverage our operations efficiently to increase revenues and
reduce customer attrition," said Ernest Cu, president and chief executive
officer at Globe Telecom. "We have gained significant value from Amdocs
assuming full responsibility of our systems and operations and managing our
data lifecycle ‒ from the end-to- end management of the BSS system, where the
data is created, to the BI and DW system where the data is analyzed."
"This project involves the transformation and managed services of BSS and
BI/DW in parallel, which makes for a project of high complexity. The success
of the project and the remarkable speed with which it was implemented are
testament to Globe's commitment to deliver on its cutting-edge
customer-centric strategy; Amdocs' experience and know-how gained from
delivering some of the industry's largest transformation projects, and our
expanded services capabilities," said Yoav Zaltzman, division president for
the Asia Pacific region at Amdocs. "With Amdocs as the prime systems
integrator for the entire project and as the managed services provider
responsible for some of Globe's most critical business systems and processes,
Globe has a single point of accountability and can focus on areas that are
core to its business – the customer experience and service innovation."
As demonstration of Amdocs' strategic commitment the Asia Pacific region,
Amdocs recently opened a regional development center in Manila, Philippines
combining world-class operations with local support and expertise for this and
other managed services projects in the area.
In a further development, Globe Telecom has also selected the Amdocs Policy
Controller to monetize advanced data services. The Amdocs policy control
solution will be integrated with the Amdocs BSS platform to support a range of
use cases, including bandwidth management, fair-usage control, and bill-shock
prevention. Amdocs Policy Controller will also enable the launch of
innovative new services, such as data bundles across multiple lines of
business and dynamic payment methods with variable spend limits, to enhance
the customer experience and boost customer loyalty.
According to their recently published "Global CSP Policy Management Strategy
Definition and Solution Supplier Market Analysis," Stratecast named Amdocs the
top vendor in the 2012 policy rules market.
oLearn more about Amdocs CES solutions.
oKeep up with Amdocs news by visiting the company's website
oSubscribe to Amdocs' RSS Feed and follow us on Twitter, Facebook, Google+,
LinkedIn and YouTube
For more than 30 years, Amdocs has ensured service providers' success and
embraced their biggest challenges. To win in the connected world, service
providers rely on Amdocs to simplify the customer experience, harness the data
explosion, stay ahead with new services and improve operational efficiency.
The global company uniquely combines a market-leading BSS, OSS and network
control product portfolio with value-driven professional services and managed
services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and
its 20,000 employees serve customers in more than 60 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business markets
that it serves, Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts that may
render the Company's products and services obsolete, potential loss of a major
customer, our ability to develop long-term relationships with our customers,
and risks associated with operating businesses in the international market.
Amdocs may elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any obligation to do
so. These and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in our Annual
Report on Form 20-F for the fiscal year ended September 30, 2012 filed on
December 11, 2012 and our Form 6-K furnished for the first quarter of fiscal
2013 on February 12, 2013.
Contact: Sara Preto, Fusion PR for Amdocs, +1-212-651-4214,
Press spacebar to pause and continue. Press esc to stop.