Choice Logistics Implements Critical Service Parts Logistics Solution for TERiX Expansion

  Choice Logistics Implements Critical Service Parts Logistics Solution for
  TERiX Expansion

“One-call” hardware maintenance provider integrates Choice Logistics’
flexible, global spare-parts network to expand services

Business Wire

NEW YORK -- April 30, 2013

Choice Logistics announced today that it has successfully implemented a
mission-critical service parts logistics solution for TERiX Computer Service,
the leading independent provider of flexible and innovative hardware and
software maintenance service offerings. The relationship enables the rapidly
growing firm to extend its global reach while continuing to offer the most
reliable service levels in the industry.

“We are very deliberate about being flexible and delivering against
expectations around the globe, and Choice Logistics operates with the same
mindset,” said Jim Olding, Co-Founder, Managing Partner, and Chief Operating
Officer of TERiX. “Every step of the way, Choice Logistics listened to our
needs and tailored a program that advances our performance across a range of
service delivery metrics.”

In 16 years, TERiX has grown to support more than 1500 data center locations
in 48 countries. The company services new and legacy product lines from more
than 30 original equipment manufacturers (OEMs), totaling tens of thousands of
server, storage, networking and operating system products. The TERiX logistics
team manages a vast network of certified, pretested spare parts that arrive on
time at customer sites at a rate of 97%, well above the industry average
identified by Gartner as less than 87%.

“Even with performance that far exceeds maintenance industry benchmarks, TERiX
is driven to continually improve response times and parts availability around
the world,” said John LaHaye, Senior Vice President of Business Development
for Choice Logistics. “We are pleased to help TERiX support its ever-growing
customer base, expand its service offerings, and demonstrate the metrics of

Choice Logistics analyzed current and projected service level commitments at
TERiX and configured an effective combination of field stocking locations and
regional distribution centers that further expand TERiX capabilities. The
customized solution is now fully implemented and providing reliable,
time-critical delivery of service parts in North America and Asia. Backed by
Choice Logistics’ global network of more than 800 available strategic stocking
locations, its 24x7x365 Global Logistics Center, consistent worldwide
processes and a responsive Account Services team, TERiX is positioned to
continue its global expansion of 4-hour coverage for high intensity, high
availability environments.

About TERiX Computer Service, Inc.

TERiX is a global data center support company providing flexible multivendor
service on over 30 original equipment manufacturer (OEM) server, storage and
network products including IBM, Cisco, HP, Dell, Oracle, HDS, EMC, and NetApp.
TERiX serves customers in the US and 48 countries, including many of the
largest brands in nearly every industry vertical. Among its customers are 50
of the global Fortune 500, over 30 large telecommunication companies, over 20
of the largest finance/banking firms, several pharmaceutical giants, dozens of
Federal Agencies and several large systems integrators and OEMs. TERiX
provides customer-focused support with strong service metric attainment, and
as an independent service provider that is hardware agnostic, acts as trusted
advisor to its clients and partners. For more information, visit us at:

About Choice Logistics

Choice Logistics provides service parts logistics solutions to technology
manufacturers and third-party service organizations that repair and maintain
mission-critical systems. Its global network of strategic stocking locations
is linked by dependable transportation solutions, a unified technology
platform, and a performance-driven organization.

To learn why industry leaders such as Avaya, Bayer Healthcare, Cisco, Dell,
and EMC trust Choice Logistics for time-critical service offerings that grow
profitable revenues, strong reputations, and close customer relationships,
call 1-800-593-2108, or visit


Choice Logistics
Stephanie Williams, 770-722-6498
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