Choice Logistics Implements Critical Service Parts Logistics Solution for TERiX Expansion “One-call” hardware maintenance provider integrates Choice Logistics’ flexible, global spare-parts network to expand services Business Wire NEW YORK -- April 30, 2013 Choice Logistics announced today that it has successfully implemented a mission-critical service parts logistics solution for TERiX Computer Service, the leading independent provider of flexible and innovative hardware and software maintenance service offerings. The relationship enables the rapidly growing firm to extend its global reach while continuing to offer the most reliable service levels in the industry. “We are very deliberate about being flexible and delivering against expectations around the globe, and Choice Logistics operates with the same mindset,” said Jim Olding, Co-Founder, Managing Partner, and Chief Operating Officer of TERiX. “Every step of the way, Choice Logistics listened to our needs and tailored a program that advances our performance across a range of service delivery metrics.” In 16 years, TERiX has grown to support more than 1500 data center locations in 48 countries. The company services new and legacy product lines from more than 30 original equipment manufacturers (OEMs), totaling tens of thousands of server, storage, networking and operating system products. The TERiX logistics team manages a vast network of certified, pretested spare parts that arrive on time at customer sites at a rate of 97%, well above the industry average identified by Gartner as less than 87%. “Even with performance that far exceeds maintenance industry benchmarks, TERiX is driven to continually improve response times and parts availability around the world,” said John LaHaye, Senior Vice President of Business Development for Choice Logistics. “We are pleased to help TERiX support its ever-growing customer base, expand its service offerings, and demonstrate the metrics of success.” Choice Logistics analyzed current and projected service level commitments at TERiX and configured an effective combination of field stocking locations and regional distribution centers that further expand TERiX capabilities. The customized solution is now fully implemented and providing reliable, time-critical delivery of service parts in North America and Asia. Backed by Choice Logistics’ global network of more than 800 available strategic stocking locations, its 24x7x365 Global Logistics Center, consistent worldwide processes and a responsive Account Services team, TERiX is positioned to continue its global expansion of 4-hour coverage for high intensity, high availability environments. About TERiX Computer Service, Inc. TERiX is a global data center support company providing flexible multivendor service on over 30 original equipment manufacturer (OEM) server, storage and network products including IBM, Cisco, HP, Dell, Oracle, HDS, EMC, and NetApp. TERiX serves customers in the US and 48 countries, including many of the largest brands in nearly every industry vertical. Among its customers are 50 of the global Fortune 500, over 30 large telecommunication companies, over 20 of the largest finance/banking firms, several pharmaceutical giants, dozens of Federal Agencies and several large systems integrators and OEMs. TERiX provides customer-focused support with strong service metric attainment, and as an independent service provider that is hardware agnostic, acts as trusted advisor to its clients and partners. For more information, visit us at: www.terix.com. About Choice Logistics Choice Logistics provides service parts logistics solutions to technology manufacturers and third-party service organizations that repair and maintain mission-critical systems. Its global network of strategic stocking locations is linked by dependable transportation solutions, a unified technology platform, and a performance-driven organization. To learn why industry leaders such as Avaya, Bayer Healthcare, Cisco, Dell, and EMC trust Choice Logistics for time-critical service offerings that grow profitable revenues, strong reputations, and close customer relationships, call 1-800-593-2108, or visit www.choicelogistics.com. Contact: Choice Logistics Stephanie Williams, 770-722-6498
Choice Logistics Implements Critical Service Parts Logistics Solution for TERiX Expansion
Press spacebar to pause and continue. Press esc to stop.