Western Union Reports First Quarter Results Revenue $1.3 Billion, Earnings per Share $0.37 $260 Million Returned to Shareholders through Repurchases and Dividends 2013 Full Year Financial Outlook Affirmed Business Wire ENGLEWOOD, Colo. -- April 30, 2013 The Western Union Company (NYSE: WU) today reported financial results for the 2013 first quarter. The Company also affirmed its full year financial outlook provided on February 12, 2013. “The first quarter provided signs that we are making progress with our strategies to strengthen consumer money transfer, increase customers and usage in business-to-business, and generate and deploy strong cash flow for our shareholders,” said President and Chief Executive Officer Hikmet Ersek. “Our strategic pricing investments in consumer money transfer are working, electronic channels continue to expand at a robust pace, and Business Solutions delivered solid results. As we stated in February, we expect 2013 to be a transitional year as we implement key strategic actions, but we remain confident these actions will drive revenue and profit growth in 2014 and beyond.” In the first quarter revenues declined 5%, or 4% on a constant currency basis. The revenue decline was primarily driven by the Consumer-to-Consumer (C2C) segment, which was impacted by pricing investments and compliance related changes. C2C revenues declined 7%, including a negative 2% impact from the Vigo and Orlandi Valuta brands and a negative 1% impact from currency. Total C2C transactions decreased 2%, primarily due to the impact of compliance related changes implemented in the third quarter of 2012 that affected the Vigo and Orlandi Valuta brands. Western Union branded C2C transactions increased 2%. Pricing investments in key corridors increased transaction growth as anticipated; however, these benefits were partially offset by the impact of compliance related actions in various corridors, softness in certain markets, and challenging prior year comparisons. The Company expects C2C transaction trends to improve sequentially throughout the remainder of 2013, driven by increased traction from the pricing investments, the rollout of added capabilities in the online business, and expansion of the agent network. Consumer-to-Business (C2B) revenues declined 1%, including a negative 4% impact from currency. Western Union Business Solutions revenues increased 7%, with no impact from currency translation. GAAP operating margin was 22.4%, which compares to 23.9% in the first quarter of 2012. The Company expects 2013 full year operating margins of approximately 20%, but the first quarter margin benefited from the timing of certain expenses. Earnings per share of $0.37 compares to $0.40 in the prior year period. Progress on 2013 Key Strategies Strengthen consumer money transfer The increased pricing investments intended to regain customer momentum are meeting the Company’s transaction volume objectives. In the fourth quarter of 2012, approximately 50% of the planned pricing investments for the year were initiated in select corridors. In the first quarter total C2C transactions increased in the low teens in these corridors. By the end of the first quarter, approximately 75% of the planned pricing investments for the year had been initiated. Pricing investments in Mexico are delivering targeted results, and the Company also signed new agents to expand its network in the country. Western Union branded transactions in Mexico increased 9% in the first quarter, which compares to a 2% growth rate in the fourth quarter, despite softness in the overall Mexico remittance market. Electronic channels continued to expand, with revenue growth of 18% in the quarter. Westernunion.com online money transfer transactions increased 60%, and transactions from account based money transfer through banks increased 45%. Increase customers and usage in business-to-business Enhanced go-to-market processes and execution are aiding Western Union Business Solutions growth. In the first quarter, the 7% revenue increase in business-to-business was driven by incremental customer hedging activity and the addition of the Travelex Global Business Payments (TGBP) business in France, which was acquired in the second quarter of 2012. New products and services continue to be introduced, including cash management tools for small and medium-sized business clients and currency options in the U.K. Generate and deploy strong cash flow for shareholders Cash flow from operating activities was $237 million in the quarter. The Company returned $260 million to shareholders, consisting of $190 million of share repurchases and $70 million of dividends. The Company expects to generate cash flow from operating activities of approximately $900 million in 2013, or approximately $1 billion excluding final tax payments related to the agreement announced with the Internal Revenue Service in December 2011 (IRS Agreement). Full year share repurchases and dividends are expected to total approximately $700 million, which represents approximately 8% of current market capitalization. 2013 Full Year Outlook The Company affirms its full year outlook for 2013 provided on February 12: Revenue and C2C Transactions *Low single digit constant currency revenue declines *Consumer money transfer pricing investments of approximately $300 million, or 5% of total Company revenue, are reflected in the outlook *Mid to high single digit Western Union brand C2C transaction increases *Overall C2C transaction growth approximately 2 percentage points lower than the Western Union brand due to declines from Vigo and Orlandi Valuta resulting from compliance related actions Operating Margins *GAAP operating margin of approximately 20% *EBITDA margin of approximately 24.5% Tax Rate *Effective tax rate of approximately 15% Earnings per Share *GAAP EPS in a range of $1.33 to $1.43 Cash Flow *Cash flow from operating activities of approximately $900 million, or approximately $1 billion excluding anticipated final tax payments of approximately $100 million relating to the IRS Agreement. Additional Statistics Additional key statistics for the quarter and historical trends can be found in the supplemental tables included with this press release. Non-GAAP Measures Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. These non-GAAP financial measures include revenue change constant currency adjusted; 2013 EBITDA margin outlook; 2013 operating cash flow outlook IRS Agreement adjusted; and additional measures found in the supplemental schedule included with this press release. Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanying schedules and in the “Investor Relations” section of the Company’s website at http://ir.westernunion.com. EBITDA Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods. Currency Constant currency results assume foreign revenues and expenses are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. Constant currency results also assume any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the U.S. dollar, net of the effect of foreign currency hedges, would have been consistent with the prior year. Additionally, the measurement assumes the impact of fluctuations in foreign currency derivatives not designated as hedges and the portion of fair value that is excluded from the measure of effectiveness for those contracts designated as hedges is consistent with the prior year. Investor and Analyst Conference Call and Slide Presentation The Company will host a conference call and webcast, including slides, at 4:30 p.m. Eastern Time today. To listen to the conference call via telephone, dial 1 (888) 317-6003 (U.S.) or +1 (412) 317-6061 (outside the U.S.) ten minutes prior to the start of the call. The pass code is 5745293. The conference call and accompanying slides will be available via webcast at http://ir.westernunion.com. Registration for the event is required, so please register at least five minutes prior to the scheduled start time. A replay of the call will be available approximately one hour after the call ends through May 14, 2013, at 1 (877) 344-7529 (U.S.) or +1 (412) 317-0088 (outside the U.S.). The pass code is 5745293. A webcast replay will be available at http://ir.westernunion.com. Please note: All statements made by Western Union officers on this call are the property of Western Union and subject to copyright protection. Other than the replay, Western Union has not authorized, and disclaims responsibility for, any recording, replay or distribution of any transcription of this call. Safe Harbor Compliance Statement for Forward-Looking Statements This press release contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as “expects,” “intends,” “anticipates,” “believes,” “estimates,” “guides,” “provides guidance,” “provides outlook” and other similar expressions or future or conditional verbs such as “will,” “should,” “would” and “could” are intended to identify such forward-looking statements. Readers of this press release by The Western Union Company (the “Company,” “Western Union,” “we,” “our” or “us”) should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the “Risk Factors” section and throughout the Annual Report on Form10-K for the year ended December31, 2012. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement. Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: deterioration in consumers' and clients' confidence in our business, or in money transfer and payment service providers generally; changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic and trade downturns and financial market disruptions; political conditions and related actions in the United States and abroad which may adversely affect our business and economic conditions as a whole; failure to compete effectively in the money transfer and payment service industry with respect to global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including telecommunications providers, card associations, card-based payment providers and electronic and Internet providers; the pricing of our services and any pricing reductions, and their impact on our consumers and our financial results; our ability to adapt technology in response to changing industry and consumer needs or trends; our failure to develop and introduce new services and enhancements, and gain market acceptance of such services; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; interruptions of United States government relations with countries in which we have or are implementing significant business relationships with agents or clients; changes in immigration laws, interruptions in immigration patterns and other factors related to migrants; mergers, acquisitions and integration of acquired businesses and technologies into our Company, including Travelex Global Business Payments, and the realization of anticipated financial benefits from these acquisitions, and events requiring us to write down our goodwill; decisions to change our business mix; failure to manage credit and fraud risks presented by our agents, clients and consumers or non-performance by our banks, lenders, other financial services providers or insurers; adverse movements and volatility in capital markets and other events which affect our liquidity, the liquidity of our agents or clients, or the value of, or our ability to recover our investments or amounts payable to us; any material breach of security or safeguards of or interruptions in any of our systems; our ability to attract and retain qualified key employees and to manage our workforce successfully; our ability to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place; adverse rating actions by credit rating agencies; our ability to realize the anticipated benefits from productivity and cost-savings and other related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; our ability to protect our brands and our other intellectual property rights; our failure to manage the potential both for patent protection and patent liability in the context of a rapidly developing legal framework for intellectual property protection; changes in tax laws and unfavorable resolution of tax contingencies; cessation of or defects in various services provided to us by third-party vendors; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate; and changes in industry standards affecting our business; (ii) events related to our regulatory and litigation environment, such as: the failure by us, our agents or their subagents to comply with laws and regulations, including regulatory or judicial interpretations thereof, designed to detect and prevent money laundering, terrorist financing, fraud and other illicit activity, and increased costs or loss of business associated with compliance with those laws and regulations; changes in United States or foreign laws, rules and regulations including the Internal Revenue Code, governmental or judicial interpretations thereof and industry practices and standards, including the impact of the Foreign Account Tax Compliance provisions of the Hiring Incentives to Restore Employment Act; liabilities resulting from a failure of our agents or their subagents to comply with laws and regulations; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards affecting us, our agents, or their subagents; liabilities and unanticipated developments resulting from governmental investigations and consent agreements with, or enforcement actions by, regulators, including those associated with compliance with, failure to comply with, or extension of, the settlement agreement with the State of Arizona; the impact on our business from the Dodd-Frank Wall Street Reform and Consumer Protection Act, the rules promulgated there-under, and the actions of the Consumer Financial Protection Bureau; liabilities resulting from litigation, including class-action lawsuits and similar matters, including costs, expenses, settlements and judgments; failure to comply with regulations regarding consumer privacy and data use and security; effects of unclaimed property laws; failure to maintain sufficient amounts or types of regulatory capital to meet the changing requirements of our regulators worldwide; and changes in accounting standards, rules and interpretations; and (iii) other events, such as: adverse tax consequences from our spin-off from First Data Corporation; catastrophic events;and management's ability to identify and manage these and other risks. About Western Union The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. As of March 31, 2013, the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of approximately 515,000 agent locations in 200 countries and territories. In 2012, The Western Union Company completed 231 million consumer-to-consumer transactions worldwide, moving $79 billion of principal between consumers, and 432 million business payments. For more information, visit www.westernunion.com. THE WESTERN UNION COMPANY KEY STATISTICS (Unaudited) Notes* 1Q12 2Q12 3Q12 4Q12 FY2012 1Q13 Consolidated Metrics Consolidated revenues (GAAP) - 9 % 4 % 1 % 0 % 3 % (5 )% YoY % change Consolidated revenues (constant a 9 % 7 % 3 % 0 % 5 % (4 )% currency) - YoY % change Agent locations 495,000 510,000 510,000 510,000 510,000 515,000 Consumer-to-Consumer (C2C) Segment Revenues (GAAP) - 4 % 0 % (4 )% (2 )% (1 )% (7 )% YoY % change Revenues (constant currency) - YoY % c 5 % 3 % (1 )% (2 )% 1 % (6 )% change Operating margin 27.7 % 28.5 % 29.4 % 25.0 % 27.6 % 25.4 % Transactions (in 56.37 58.49 57.47 58.65 230.98 55.44 millions) Transactions - YoY% 7 % 4 % 0 % (1 )% 2 % (2 )% change Total principal ($ - 19.5 20.1 19.7 20.0 79.3 18.9 billions) Principal per transaction ($ - 346 344 342 341 343 341 dollars) Principal per transaction - YoY % (4 )% (6 )% (6 )% (2 )% (5 )% (1 )% change Principal per transaction d (3 )% (3 )% (3 )% (2 )% (3 )% (1 )% (constant currency) - YoY % change Cross-border principal ($ - 17.5 18.2 17.6 18.0 71.3 16.9 billions) Cross-border principal - YoY % 2 % (2 )% (7 )% (3 )% (3 )% (3 )% change Cross-border principal (constant e 3 % 1 % (4 )% (2 )% 0 % (3 )% currency) - YoY % change Europe and CIS region revenues - l, m 0 % (8 )% (9 )% (5 )% (6 )% (6 )% YoY % change Europe and CIS region transactions l, m 1 % (2 )% (3 )% 0 % (1 )% (1 )% - YoY % change North America region revenues - YoY % l, n 5 % 0 % (8 )% (9 )% (3 )% (15 )% change North America region transactions - YoY % l, n 6 % 2 % (5 )% (6 )% (1 )% (7 )% change Middle East and Africa region l, o 6 % 3 % 0 % 3 % 3 % 0 % revenues - YoY % change Middle East and Africa region l, o 9 % 9 % 4 % 6 % 7 % 4 % transactions - YoY % change APAC region revenues l, p 7 % 4 % 1 % 0 % 3 % (5 )% - YoY % change APAC region transactions - YoY % l, p 6 % 5 % 2 % 0 % 3 % 0 % change LACA region revenues l, q 2 % 5 % 4 % 2 % 3 % (7 )% - YoY % change LACA region transactions - YoY % l, q 8 % 5 % (2 )% (5 )% 1 % (10 )% change westernunion.com region revenues - l, r 39 % 23 % 22 % 16 % 24 % 13 % YoY % change westernunion.com region transactions l, r 41 % 35 % 40 % 46 % 41 % 60 % - YoY % change International revenues - YoY % s 4 % (1 )% (2 )% 1 % 0 % (2 )% change International transactions - YoY % s 7 % 5 % 2 % 3 % 4 % 1 % change International revenues - % of C2C s 69 % 69 % 71 % 73 % 71 % 72 % segment revenues United States originated revenues t 6 % 1 % (6 )% (11 )% (3 )% (17 )% - YoY % change United States originated t 6 % 2 % (4 )% (5 )% 0 % (5 )% transactions - YoY % change United States originated revenues t 31 % 31 % 29 % 27 % 29 % 28 % - % of C2C segment revenues Electronic channels revenues - YoY % u 38 % 26 % 25 % 22 % 27 % 18 % change Consumer-to-Business (C2B) Segment Revenues (GAAP) - 1 % (3 )% (5 )% (1 )% (2 )% (1 )% YoY % change Revenues (constant currency) - YoY % f 3 % 0 % (2 )% 2 % 1 % 3 % change Operating margin 26.5 % 22.4 % 25.3 % 17.0 % 22.8 % 24.7 % Business Solutions (B2B) Segment Revenues (GAAP) - ** ** ** ** ** 7 % YoY % change Revenues (constant currency) - YoY % g ** ** ** ** ** 7 % change Operating margin (17.0 )% (15.7 )% (7.9 )% (19.4 )% (14.9 )% (6.7 )% Depreciation and 15.2 15.4 17.4 17.7 65.7 15.3 amortization TGBP integration v 6.4 14.5 10.3 11.6 42.8 3.9 expense % of Total Company Revenue Consumer-to-Consumer 81 % 81 % 81 % 81 % 81 % 79 % segment revenues Consumer-to-Business 11 % 11 % 10 % 11 % 11 % 12 % segment revenues Business Solutions 6 % 6 % 7 % 6 % 6 % 7 % segment revenues Consumer-to-Consumer region revenues: Europe and CIS l, m 22 % 22 % 22 % 22 % 22 % 21 % revenues North America l, n 21 % 21 % 20 % 19 % 20 % 19 % revenues Middle East and l, o 15 % 15 % 15 % 16 % 15 % 16 % Africa revenues APAC revenues l, p 12 % 12 % 12 % 12 % 12 % 12 % LACA revenues l, q 9 % 9 % 9 % 9 % 9 % 8 % westernunion.com l, r 2 % 2 % 3 % 3 % 3 % 3 % revenues Electronic channels u 3 % 3 % 4 % 4 % 4 % 4 % revenues Prepaid revenues w 1 % 1 % 1 % 1 % 1 % 1 % Marketing expense x 3.8 % 3.7 % 4.2 % 5.1 % 4.2 % 3.9 % * See page 13 of the press release for the applicable Note references and the reconciliation of non-GAAP financial measures. ** Calculation of growth percentage is not meaningful due to the impact of the TGBP acquisition in November 2011. THE WESTERN UNION COMPANY CONDENSEDCONSOLIDATED STATEMENTS OF INCOME (Unaudited) (in millions, except per share amounts) Three Months Ended March 31, 2013 2012 % Change Revenues: Transaction fees $ 978.0 $ 1,040.9 (6 )% Foreign exchange revenues 312.4 322.6 (3 )% Other revenues 35.0 29.9 17 % Total revenues 1,325.4 1,393.4 (5 )% Expenses: Cost of services 759.4 783.0 (3 )% Selling, general and 269.1 277.9 (3 )% administrative Total expenses 1,028.5 1,060.9 (3 )% Operating income 296.9 332.5 (11 )% Other income/(expense): Interest income 0.4 1.5 (73 )% Interest expense (48.9 ) (44.4 ) 10 % Derivative gains, net 0.5 1.6 (69 )% Other income/(expense), 1.3 (1.1 ) (a) net Total other expense, net (46.7 ) (42.4 ) 10 % Income before income taxes 250.2 290.1 (14 )% Provision for income taxes 38.2 42.8 (11 )% Net income $ 212.0 $ 247.3 (14 )% Earnings per share: Basic $ 0.37 $ 0.40 (8 )% Diluted $ 0.37 $ 0.40 (8 )% Weighted-average shares outstanding: Basic 567.6 619.1 Diluted 569.7 621.9 Cash dividends declared per $ 0.125 $ 0.10 25 % common share __________ (a) Calculation not meaningful. THE WESTERN UNION COMPANY CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) (in millions, except per share amounts) March 31, December 31, 2013 2012 Assets Cash and cash equivalents (a) $ 1,417.1 $ 1,776.5 Settlement assets 3,319.2 3,114.6 Property and equipment, net of accumulated depreciation of $402.2 and $384.5, respectively 198.7 196.1 Goodwill 3,178.5 3,179.7 Other intangible assets, net of accumulated amortization of $562.3 and $519.7, respectively 863.3 878.9 Other assets 384.9 319.9 Total assets $ 9,361.7 $ 9,465.7 Liabilities and Stockholders' Equity Liabilities: Accounts payable and accrued $ 524.2 $ 556.2 liabilities Settlement obligations 3,319.2 3,114.6 Income taxes payable 228.5 218.3 Deferred tax liability, net 354.0 352.1 Borrowings 3,726.8 4,029.2 Other liabilities 291.4 254.7 Total liabilities 8,444.1 8,525.1 Stockholders' equity: Preferred stock, $1.00 par value; 10 shares authorized; no shares issued — — Common stock, $0.01 par value; 2,000 shares authorized; 559.4 shares and 572.1 shares issued and outstanding as of March 31, 2013 and December 31, 5.6 5.7 2012, respectively Capital surplus 342.9 332.8 Retained earnings 702.8 754.7 Accumulated other comprehensive (133.7 ) (152.6 ) loss Total stockholders' equity 917.6 940.6 Total liabilities and stockholders' $ 9,361.7 $ 9,465.7 equity __________ (a) Approximately $870 million was held by entities outside of the United States as of March 31, 2013. THE WESTERN UNION COMPANY CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) (in millions) Three Months Ended March 31, 2013 2012 Cash Flows From Operating Activities Net income $ 212.0 $ 247.3 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation 15.4 15.3 Amortization 47.5 48.6 Other non-cash items, net 9.3 1.6 Increase/(decrease) in cash, excluding the effects of acquisitions, resulting from changes in: Other assets (10.4 ) (10.1 ) Accounts payable and accrued (36.1 ) (35.7 ) liabilities Income taxes payable (a) 7.3 (40.1 ) Other liabilities (7.7 ) (11.9 ) Net cash provided by operating activities 237.3 215.0 Cash Flows From Investing Activities Capitalization of contract costs (11.8 ) (55.8 ) Capitalization of purchased and developed (8.8 ) (5.8 ) software Purchases of property and equipment (17.3 ) (14.2 ) Net cash used in investing activities (37.9 ) (75.8 ) Cash Flows From Financing Activities Proceeds from exercise of options 1.7 41.2 Cash dividends paid (70.3 ) (61.6 ) Common stock repurchased (190.2 ) (146.8 ) Net proceeds from commercial paper — 53.0 Principal payments on borrowings (300.0 ) — Net cash used in financing activities (558.8 ) (114.2 ) Net change in cash and cash equivalents (359.4 ) 25.0 Cash and cash equivalents at beginning of 1,776.5 1,370.9 period Cash and cash equivalents at end of period $ 1,417.1 $ 1,395.9 __________ The Company made tax payments of approximately $65 million in the first quarter of 2012 due to the December 2011 agreement with the United (a) States Internal Revenue Services ("IRS") resolving substantially all of the issues related to the restructuring of our international operations in 2003 ("IRS Agreement"). THE WESTERN UNION COMPANY SUMMARY SEGMENT DATA (Unaudited) (in millions) Three Months Ended March 31, 2013 2012 % Change Revenues: Consumer-to-Consumer (C2C): Transaction fees $ 809.6 $ 872.0 (7 )% Foreign exchange 225.6 239.4 (6 )% revenues Other revenues 15.0 13.2 14 % Total 1,050.2 1,124.6 (7 )% Consumer-to-Consumer: Consumer-to-Business (C2B): Transaction fees 145.8 147.7 (1 )% Foreign exchange 7.9 7.4 7 % and other revenues Total 153.7 155.1 (1 )% Consumer-to-Business: Business Solutions (B2B): Foreign exchange 84.0 80.1 5 % revenues Transaction fees 8.8 6.8 29 % and other revenues Total Business Solutions: 92.8 86.9 7 % Other: Total revenues 28.7 26.8 7 % Total consolidated revenues $ 1,325.4 $ 1,393.4 (5 )% Operating income/(loss): Consumer-to-Consumer $ 267.1 $ 311.3 (14 )% Consumer-to-Business 37.9 41.1 (8 )% Business Solutions (a) (6.2 ) (14.8 ) (b) Other (1.9 ) (5.1 ) (b) Total consolidated operating $ 296.9 $ 332.5 (11 )% income Operating income/(loss) margin: Consumer-to-Consumer 25.4 % 27.7 % (2.3 )% Consumer-to-Business 24.7 % 26.5 % (1.8 )% Business Solutions (6.7 )% (17.0 )% 10.3 % Total consolidated operating 22.4 % 23.9 % (1.5 )% income margin Depreciation and amortization: Consumer-to-Consumer $ 41.9 $ 42.8 (2 )% Consumer-to-Business 3.8 3.9 (3 )% Business Solutions 15.3 15.2 1 % Other 1.9 2.0 (5 )% Total consolidated depreciation $ 62.9 $ 63.9 (2 )% and amortization __________ Business Solutions operating loss includes TGBP integration expense of (a) $3.9 million and $6.4 million for the three months ended March 31, 2013 and 2012, respectively. (b) Calculation not meaningful. THE WESTERN UNION COMPANY NOTES TO KEY STATISTICS (in millions, unless indicated otherwise) (Unaudited) Western Union's management believes the non-GAAP financial measures presented provide meaningful supplemental information regarding our operating results to assist management, investors, analysts, and others in understanding our financial results and to better analyze trends in our underlying business, because they provide consistency and comparability to prior periods. A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below. All adjusted year-over-year changes were calculated using prior year reported amounts, unless indicated otherwise. 1Q12 2Q12 3Q12 4Q12 FY2012 1Q13 Consolidated Metrics (a) Revenues, as $ 1,393.4 $ 1,425.1 $ 1,421.6 $ 1,424.7 $ 5,664.8 $ 1,325.4 reported (GAAP) Foreign currency translation 8.1 34.6 37.7 13.4 93.8 12.3 impact (h) Revenues, constant currency $ 1,401.5 $ 1,459.7 $ 1,459.3 $ 1,438.1 $ 5,758.6 $ 1,337.7 adjusted Prior year revenues, as $ 1,283.0 $ 1,366.3 $ 1,410.8 $ 1,431.3 $ 5,491.4 $ 1,393.4 reported (GAAP) Pro forma prior year revenues, $ 1,338.0 $ 1,426.0 $ 1,474.8 $ 1,456.2 $ 5,695.0 N/A TGBP adjusted (i) Revenue change, as reported 9 % 4 % 1 % 0 % 3 % (5 )% (GAAP) Revenue change, constant currency 9 % 7 % 3 % 0 % 5 % (4 )% adjusted Pro forma revenue change, TGBP 4 % 0 % (4 )% (2 )% (1 )% N/A adjusted Pro forma revenue change, TGBP and 5 % 2 % (1 )% (1 )% 1 % N/A constant currency adjusted Operating income, (b) as reported $ 332.5 $ 345.9 $ 365.6 $ 286.0 $ 1,330.0 $ 296.9 (GAAP) Reversal of depreciation and 63.9 59.0 61.2 62.0 246.1 62.9 amortization (j) EBITDA (j) $ 396.4 $ 404.9 $ 426.8 $ 348.0 $ 1,576.1 $ 359.8 Operating income margin, as 23.9 % 24.3 % 25.7 % 20.1 % 23.5 % 22.4 % reported (GAAP) EBITDA margin 28.4 % 28.4 % 30.0 % 24.4 % 27.8 % 27.1 % Consumer-to-Consumer Segment (c) Revenues, as $ 1,124.6 $ 1,155.0 $ 1,151.5 $ 1,153.2 $ 4,584.3 $ 1,050.2 reported (GAAP) Foreign currency translation 5.2 30.1 32.8 9.5 77.6 6.1 impact (h) Revenues, constant currency $ 1,129.8 $ 1,185.1 $ 1,184.3 $ 1,162.7 $ 4,661.9 $ 1,056.3 adjusted Prior year revenues, as $ 1,078.1 $ 1,155.1 $ 1,193.3 $ 1,181.9 $ 4,608.4 $ 1,124.6 reported (GAAP) Revenue change, as reported 4 % 0 % (4 )% (2 )% (1 )% (7 )% (GAAP) Revenue change, constant currency 5 % 3 % (1 )% (2 )% 1 % (6 )% adjusted Principal per (d) transaction, as $ 346 $ 344 $ 342 $ 341 $ 343 $ 341 reported ($ - dollars) Foreign currency translation 3 11 12 2 8 — impact (h) ($ - dollars) Principal per transaction, constant currency $ 349 $ 355 $ 354 $ 343 $ 351 $ 341 adjusted ($ - dollars) Prior year principal per transaction, as $ 360 $ 365 $ 366 $ 349 $ 360 $ 346 reported ($ - dollars) Principal per transaction (4 )% (6 )% (6 )% (2 )% (5 )% (1 )% change, as reported Principal per transaction (3 )% (3 )% (3 )% (2 )% (3 )% (1 )% change, constant currency adjusted Cross-border (e) principal, as $ 17.5 $ 18.2 $ 17.6 $ 18.0 $ 71.3 $ 16.9 reported ($ - billions) Foreign currency translation 0.2 0.6 0.7 0.1 1.6 0.1 impact (h) ($ - billions) Cross-border principal, constant currency $ 17.7 $ 18.8 $ 18.3 $ 18.1 $ 72.9 $ 17.0 adjusted ($ - billions) Prior year cross-border principal, as $ 17.1 $ 18.6 $ 19.0 $ 18.5 $ 73.2 $ 17.5 reported ($ - billions) Cross-border principal change, 2 % (2 )% (7 )% (3 )% (3 )% (3 )% as reported Cross-border principal change, 3 % 1 % (4 )% (2 )% 0 % (3 )% constant currency adjusted Consumer-to-Business Segment Revenues, as (f) reported $ 155.1 $ 149.4 $ 147.3 $ 152.1 $ 603.9 $ 153.7 (GAAP) Foreign currency 2.9 3.5 4.2 4.9 15.5 5.9 translation impact (h) Revenues, constant $ 158.0 $ 152.9 $ 151.5 $ 157.0 $ 619.4 $ 159.6 currency adjusted Prior year revenues, as $ 153.2 $ 153.5 $ 155.3 $ 153.9 $ 615.9 $ 155.1 reported (GAAP) Revenue change, as 1 % (3 )% (5 )% (1 )% (2 )% (1 )% reported (GAAP) Revenue change, constant 3 % 0 % (2 )% 2 % 1 % 3 % currency adjusted Business Solutions Segment Revenues, as (g) reported $ 86.9 $ 92.5 $ 95.4 $ 92.6 $ 367.4 $ 92.8 (GAAP) Foreign currency (0.1 ) 0.9 0.6 (1.0 ) 0.4 0.2 translation impact (h) Revenues, constant $ 86.8 $ 93.4 $ 96.0 $ 91.6 $ 367.8 $ 93.0 currency adjusted Prior year revenues, as $ 27.9 $ 31.4 $ 33.6 $ 68.2 $ 161.1 $ 86.9 reported (GAAP) Pro forma prior year revenues, $ 82.9 $ 91.1 $ 97.6 $ 93.1 $ 364.7 N/A TGBP adjusted (i) Revenue change, as ** ** ** ** ** 7 % reported (GAAP) Revenue change, constant ** ** ** ** ** 7 % currency adjusted Pro forma revenue 5 % 2 % (2 )% (1 )% 1 % N/A change, TGBP adjusted Pro forma revenue change, TGBP 4 % 4 % 0 % (2 )% 2 % N/A and constant currency adjusted 2013 Outlook Metrics Operating income margin 20.0 % (GAAP) Depreciation and 4.5 % amortization impact EBITDA margin 24.5 % (j) Operating cash flow $ 900 (GAAP) Payments on IRS Agreement 100 (k) Operating cash flow, $ 1,000 IRS Agreement adjusted Non-GAAP related notes: Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. (h) Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. Represents the pro forma incremental impact of Travelex Global Business Payments ("TGBP") on Consolidated and Business Solutions segment revenues. Pro forma revenues presents the results of operations of the Company and its Business Solutions segment as they may have appeared had the acquisition of TGBP occurred as of January (i) 1, 2011. The pro forma information is provided for illustrative purposes only and does not purport to present what the actual results of operations would have been had the acquisition actually occurred on the date indicated. The results of operations for TGBP have been included in Consolidated and Business Solutions segment revenues from November 7, 2011, the date of acquisition. Earnings before Interest, Taxes, Depreciation and Amortization (j) (EBITDA) results from taking operating income and adjusting for depreciation and amortization expenses. Represents the remaining tax payments of approximately $100 million (k) the Company expects to make due to the December 2011 agreement with the IRS resolving substantially all of the issues related to the restructuring of our international operations in 2003. Other notes: Geographic split is determined based upon the region where the money transfer is initiated and the region where the money transfer is paid. For transactions originated and paid in different regions, the Company splits the transaction count and revenue between the two regions, with (l) each region receiving 50%. For money transfers initiated and paid in the same region, 100% of the revenue and transactions are attributed to that region. For money transfers initiated through the Company’s websites (“westernunion.com”), 100% of the revenue and transactions are attributed to that business. (m) Represents the Europe and the Commonwealth of Independent States ("CIS") region of our Consumer-to-Consumer segment. (n) Represents the North America region of our Consumer-to-Consumer segment, including the United States, Mexico, and Canada. (o) Represents the Middle East and Africa region of our Consumer-to-Consumer segment. (p) Represents the Asia Pacific ("APAC") region of our Consumer-to-Consumer segment, including India, China, and South Asia. (q) Represents the Latin America and the Caribbean ("LACA") region of our Consumer-to-Consumer segment. Represents transactions initiated on westernunion.com which are (r) primarily paid out at Western Union agent locations in the respective regions. Represents transactions between and within foreign countries (s) (including Canada and Mexico). Excludes all transactions originated in the United States. (t) Represents transactions originated in the United States, including intra-country transactions. Represents revenue generated from electronic channels, which include (u) westernunion.com, account based money transfer and mobile money transfer (included in the various segments). TGBP integration expense consists primarily of severance and other benefits, retention, direct and incremental expense consisting of facility relocation, consolidation and closures; IT systems (v) integration; amortization of a transitional trademark license; and other expenses such as training, travel and professional fees. Integration expense does not include costs related to the completion of the TGBP acquisition. (w) Represents revenue from prepaid services. This revenue is included within Other. Marketing expense includes advertising, events, costs to administer (x) loyalty programs, and the cost of employees dedicated to marketing activities. WU-F, WU-G Contact: Western Union Media Dan Diaz, 720-332-5564 firstname.lastname@example.org or Investors Mike Salop, 720-332-8276 email@example.com
Western Union Reports First Quarter Results
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