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Leading Regional Bank Chooses inContact to Unify Multi-site Contact Center Operations

  Leading Regional Bank Chooses inContact to Unify Multi-site Contact Center
                                  Operations

Award-winning Cloud Platform Will Enhance Multi-channel Customer Experience
Across Three Centers

PR Newswire

SALT LAKE CITY, April 30, 2013

SALT LAKE CITY, April 30, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that a leading regional bank has selected
the inContact cloud portfolio to enhance service delivery across multiple
contacts centers and more than1000 agents. Prior to selecting inContact, the
bank had a disparate environment that included premise-based call center
technology from several legacy vendors.

(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

Paul Jarman, inContact CEO noted, "inContact's multi-channel customer
interaction management solution is extremely appealing to enterprise customers
as these larger contact centers require robust functionality to handle a wide
variety of customers with highly individualized needs, and across a growing
array of channels. Our cloud platform helps to unify operations and seamlessly
delivers interactions to the best agent at the time the customer needs,
regardless of location."

Looking to support their clients with a superior experience in both inbound
and outbound interactions, the company sought to increase efficiencies and
functionality with multi-channel routing and dialer in a flexible cloud
system. inContact will deliver a complete solution that includes cloud
ACD/IVR, workforce management, CRM integration, quality management, screen
recording and business consulting.

"Our powerful cloud platform helps harmonize operations and support all the
ways that customers want to communicate today," Paul Jarman said. "We help
companies deliver more personalized service for customers with a system that
is more efficient for agents, and that gives contact center managers a
complete view of their entire operations. This new win is another great
example of why larger companies are moving to the cloud to achieve their
strategic service goals."

More Information

  oLearn about our ground-breaking new cloud software release:
    http://www.incontact.com/call-center-industy-news/incontact-announces-major-new-release-award-winning-cloud-contact
  oFor more information cloud ACD, IVR and CRM integration:
    http://www.incontact.com/call-center-solution-finder
  oFollow @inContact on Twitter: www.twitter.com/inContact
  oBecome a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visit www.inContact.com.

SOURCE inContact

Website: www.inContact.com
Contact: Media: Cheryl Andrus, E: Cheryl.andrus@incontact.com, P: (801)
320-3646; Pazia Dwyer, E: dwyer@merrittgrp.com, P: (703) 390-1514; Investor:
Steven Pasko, Market Street Partners, P: (415) 445-3238,
spasko@marketstreetpartners.com
 
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