Community Workforce Management Now Integrated with Broadworks™
Broadworks added to list of compatible ACD platforms
FRISCO, Texas -- April 29, 2013
The WorkForce Management Software Group, Inc. (WFMSG), the provider of the
market leading Community workforce optimization solution, today announced that
Community is now compatible with Broadsoft's Broadworks call center
“Community is compatible with over 20 other ACD manufacturers and product
versions and we are excited to add Broadsoft to that growing list of systems,”
said WFMSG Principal responsible for sales and marketing, Daryl A. Gonos. “The
Broadsoft integration is completed natively within Community and requires no
middleware or scheduled reports to achieve tight integration between the
platforms. This eliminates third party fees that customers often incur when
deploying competitive workforce management technologies,” Gonos added.
“Community actively queries the ACD reporting platform database, we are not
waiting for a report to secure the data,” said WFMSG Principal for product
management, Todd A. Cotharin. “This enables Community to retrieve the resident
ACD transactional contact volume and average handling time data. As a result,
our clients do not have to wait for data to accrue for forecasting purposes.
Additionally, the ACD queue and agent data are moved that right into
Community, streamlining the entire end user deployment cycle. WFMSG clients
enjoy a multitude of benefits from Community’s native integration,” he
The Workforce Management Software Group, Inc. is the developer and provider of
the Community workforce management solution. Community is delivered with a
multi-channel communications gateway, installs and integrates with multiple
platforms in just a few hours and provides elegant features and tightly
integrated portals for schedulers, supervisors and contact center agents.
Community is openly architected and integrates readily to seamlessly combine
with third party applications to add greater value to other workforce
optimization components. For a live demonstration of the Community workforce
management solution or to discuss how WFMSG can partner with you to increase
your technology’s impact on contact centers, call (877) 668-6870 or visit us
on the web at www.wfmsg.com.
Broadsoft and Broadworks are registered trademarks of Broadsoft Inc.
WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801
Press spacebar to pause and continue. Press esc to stop.