Mattersight Announces Spanlink Communications as a New Channel Partner

Mattersight Announces Spanlink Communications as a New Channel Partner 
CHICAGO, IL -- (Marketwired) -- 04/29/13 --  Mattersight Corporation
(NASDAQ: MATR), a leading provider of enterprise analytics, today
announced that it has formed a partnership with Spanlink
Communications, Inc., a Cisco partner focused on designing,
implementing, and supporting contact center and customer
collaboration solutions, to resell its Predictive Behavioral Routing
solution. Mattersight(R) Predictive Behavioral Routing matches
customer calls with the best available contact center agent based
upon communication preferences, personality, and other behavioral
characteristics. 
"We are extremely excited to partner with an elite company like
Spanlink; this new partnership further validates the value of
analytics-assisted routing," said Brett Theisen, VP of Strategic
Business Development, Mattersight.  
Mattersight(R) Predictive Behavioral Routing captures and analyzes
customer interactions while improving operational performance and
predicting future customer and employee outcomes. The application
predicts which agent is best-suited to handle the next call based on
individual customer behavioral data and agent performance data. When
businesses utilize behavioral pairing, they will drive additional
sales, reduce attrition, and decrease costs. 
"Mattersight's Predictive Behavioral Routing is a product that we
believe will deliver huge benefits to our customers," said Scott
Vincent, EVP of sales & marketing, Spanlink. "The application offers
customers the ability to route callers more effectively based on the
caller's behavior, with the end goal of giving the caller a positive
and more effective customer experience."  
About Mattersight  
Mattersight is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. Mattersight(R) Behavioral
Analytics captures and analyzes customer and employee interactions,
employee desktop data and other contextual information to improve
operational performance and predict future customer and employee
outcomes. Mattersight's analytics are based on millions of
proprietary algorithms and the application of unique behavioral
models. The company's SaaS+ delivery model combines analytics in the
cloud with deep customer
 partnerships to drive significant business
value. Mattersight's applications are used by leading companies in
Healthcare, Insurance, Financial Services, Telecommunications, Cable,
Utilities and Government. See What Matters(TM) by visiting
www.Mattersight.com. 
About Spanlink Communications, Inc. 
Spanlink Communications is a leading provider of Cisco Collaboration
and Contact Center solutions. With 25 years' experience, Spanlink
helps companies exploit the benefits of virtual unified
communications networks for business transformation. Spanlink applies
expert advising, deployment, integration and managed services to
tailor each customer's solution and support plan to its business
needs for transformational business improvements in productivity,
efficiency and customer satisfaction. Spanlink is a Master certified
Cisco partner serving mid-size businesses and large enterprises. Find
news and information at www.spanlink.com. 
Contact
Brett Theisen 
Vice President of Strategic Business Development 
Brett.Theisen@Mattersight.com 
 
 
Press spacebar to pause and continue. Press esc to stop.