Don't Forget to Pack the Phone Charger: Expedia.Ca's Latest Update to Mobile
App Turns Smartphones Into Essential Travel Companions
- Newest update to Expedia's mobile app now provides Canadians the
ability to view and share itineraries as well as access critical
real-time data while travelling -
TORONTO, ONTARIO -- (Marketwired) -- 04/29/13 -- As smartphone owners
become increasingly accustomed to accessing information quickly,
easily and on-the-go, it's no wonder they are packing this
convenience and bringing their mobile device with them on vacations.
According to a new Expedia.ca survey of smartphone owners, 88 per
cent said it would be very or somewhat useful to be able to use their
mobile device to stay updated on hotel and flight information when on
holiday. For those travellers who want to remain 'in-the-know',
recent updates to the Expedia app that allows Canadians to do just
that should come as welcome news.
Expedia.ca, Canada's largest online travel provider, recently
announced the addition of a set of robust, visual-rich mobile
itineraries capabilities to its award-winning(i) Expedia mobile app.
Now, regardless of whether travellers book a trip with Expedia.ca on
their smartphone or their desktop, their itinerary will be easily
accessible - and sharable - in just a few easy steps via their mobile
device. Using location awareness and time zone updates, the app also
surfaces the most relevant part of the itinerary and related
information like airport maps, flight status, confirmation codes and
addresses at the moment the traveller is most likely to need that
piece of information. The addition of mobile itineraries complements
the features that have made the free Expedia app one of the top apps
in travel: flight booking from more than 130 airlines, selection of
more than 140,000 hotel properties and mobile-exclusive hotel deals.
"Ultimately what sets our app apart is its ability to create a
consumer-friendly experience that is intuitive to the needs of the
on-the-go traveller," says Sean Shannon, Vice President and Managing
Director for Expedia Canada. "Whether a traveller needs a flight
update, help navigating a busy terminal or their hotel's address our
app will be there to help them when they need it most."
Features of New Mobile Itineraries
This newest itineraries feature now delivers the following benefits
for Canadians who booked travel with Expedia.ca, including:
-- Real-time data as the app updates information, including flight status,
-- Itinerary sharing via email and SMS.
-- Login-free itinerary access using email and itinerary number.
-- One-touch access to Expedia.ca customer service.
-- Detailed itinerary information for all bookings made on desktop or
-- Flights: Displays confirmation code, airline, flight number, travel
dates and times, gate information and flight status. Additionally,
it provides a flights map showing pins for departure and arrival, as
well as potential layover airports and paths between them. The app
also shows airport terminal maps for over 200 major airports
-- Hotels: The Hotel Page shows hotel address, contact information and
a map of where hotel is located.
-- Car Rentals: Provides confirmation code, car rental company, phone
number for national 800 number, local phone number and the pickup
and drop-off date and time.
-- Cruise: See the day your cruise starts, then tap your cruise to open
up your full cruise itinerary on the web.
-- Destination Services: Shows the valid start date for each activity,
the date the activity expires, the number and name(s) of guest(s)
and a link to redeem vouchers, which provides barcodes for the
The app, which has been downloaded nearly 12 million times worldwide,
is free and is available for download at www.expedia.ca/app.
Behaviours of Vacationing Smartphone Owners
While booking and accessing itineraries have brought travel into the
mobile world, there are also other ways Canadians are interacting
with their smartphone while on vacation. According to the Expedia.ca
survey, the most popular ways Canadians use their devices while
vacationing are to check the weather (56 per cent), use GPS maps to
navigate a new city (49 per cent), and access social media apps to
stay in touch with their social networks (46 per cent).
And while smartphone owners surveyed are taking advantage of the
convenience mobile apps offer, they are still spending most of their
time actually enjoying their holiday. Of the Canadians who use their
smartphone on vacation to post photos on Facebook, Instagram or other
similar sites, most (16 per cent) are only posting once a day. Of
this group, it's most likely a woman rather than a man sharing images
(20 per cent versus 13 per cent). Though the majority (59 per cent)
of Canadians surveyed send personal emails while on holiday, they
aren't doing so very often: most of those who email (20 per cent)
said that on average they only correspond with friends and family
once a day while travelling.
Where respondents travel to also has an impact on whether they use
their smartphones while vacationing. Of those surveyed, 79 per cent
said they always use their smartphones when travelling within Canada,
compared to 22 per cent for those who travelled in the U.S. and 13
per cent of those that travelled outside of Canada or the U.S.
"Whether it's staying in touch with loved ones at home, looking for a
great deal on a hotel or flight, or sharing their itinerary,
Canadians clearly see their smartphones as an important part of the
travel experience," says Shannon. "We expect that for many Canadians,
researching, booking and accessing their travel plans on their
smartphones will soon be as natural as doing so from their desktop or
From April 5th to April 8th, 2013, an online survey was conducted
among a sample of 502 Canadian adults who own a smartphone and have
travelled by air for leisure in the past 12 months, and who are also
Angus Reid Forum panel members. The margin of error - which measures
sampling variability - is +/-4.4%, 19 times out of 20. The sample was
balanced by age, gender, and region to ensure a representative
sample. Discrepancies in or between totals are due to rounding.
About Expedia Canada
Expedia.ca is the nation's most-visited full-service online and
mobile travel site. To help Canadians plan and purchase travel,
Expedia.ca offers the best combination of scheduled and charter
flights, car and hotel reservations, vacation packages, destination
activities, cruises, trip insurance and traveller-authored content.
Expedia customers are supported by customer support agents available
24 hours a day, seven days a week via a toll-free number and email
Follow Expedia.ca on Facebook, Twitter, and Google +.
Expedia, Expedia.ca and the Airplane logo are either registered
trademarks or trademarks of Expedia, Inc. in the U.S. and/or other
countries. Other logos or product and company names mentioned herein
may be the property of their respective owners. (C) 2013 Expedia,
Inc. All rights reserved. CST: 2029030-50
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