UnitedHealth Group Acts to Support People in Iowa, Illinois Affected by Flooding

  UnitedHealth Group Acts to Support People in Iowa, Illinois Affected by
  Flooding

  *Assistance for UnitedHealthcare plan participants who need access to care
    or early refills of prescription medications
  *Free emotional-support help line from Optum
  *Support of Red Cross relief efforts

Business Wire

MINNETONKA, Minn. -- April 26, 2013

UnitedHealth Group (NYSE: UNH) and its benefits and services businesses,
UnitedHealthcare and Optum, are taking immediate action to help people living
in Iowa and Illinois counties affected by the recent floods. This includes
assisting health plan participants who may need access to care or early
refills of prescription medications; a free emotional-support line; and
supporting the American Red Cross Disaster Relief Fund, which is helping
people in the affected communities.

  *Access to Care: Plan participants who have been displaced from
    theirhomesor whose network medical facilityor physician is not
    accessible, and require assistance or special accommodations, can call
    customer care at the number located on the back of their medical ID card
    for assistance. If necessary, customer care professionals will help
    affected individuals obtain in-network benefits if a network provider is
    not available. UnitedHealthcare plan participants who do not have their
    medical ID card can call 866-633-2446, 8:00 a.m.-8:00 p.m. (in the local
    time zone), Monday through Friday. Commercial members who have a
    smartphone can also download the free Health4Me app, which will provide
    instant access to their ID card, network providers, their personal health
    benefits and more.

    These measures apply to plan participants enrolled in all fully insured
    commercial products, Medicare Advantage, Medicare Supplement plans and
    Medicaid plans. This policy is retroactively effective beginning April 17,
    2013, and will be in effect through May 1, 2013.
  *Early Prescription Refills: People who have been displaced or do not have
    access to their medications will be able to have prescriptions refilled
    early. Members obtaining a refill are asked toalert the pharmacist that
    they were affected by the floods in order to ensure the early prescription
    refill request is processed appropriately.

    This includes plan participants enrolled in all fully insured commercial
    products, Medicare Advantage, Medicare Supplement, Medicare Part D
    offerings or Medicaid plans (as applicable) insured through
    UnitedHealthcare.For mail-order delivery service to affected areas or any
    other questions related to their prescriptions, people are encouraged to
    call the pharmacy number on the back of their medical or prescription ID
    card, or speak directly to their pharmacist about their situation in order
    to get an early refill, if necessary.

    This policy is retroactively effective beginning April 17, 2013, and will
    be in effect through May 1, 2013.
  *Free Help Line: Optum, a leading health and behavioral health services
    company, is offering a free emotional-support help line.

    The toll-free number, 866-342-6892, will be open 24 hours a day, seven
    days a week, for as long as necessary. The service is free of charge and
    open to anyone. Specially trained Optum mental health specialists help
    people manage their stress and anxiety so they can continue to address
    their everyday needs. Callers may also receive referrals to community
    resources to help them with specific concerns, including financial and
    legal matters.

    Along with the toll-free help line, emotional support resources and
    information are available online in at www.liveandworkwell.com.

  *Support for the American Red Cross: Through a $500,000 annual commitment,
    UnitedHealth Group participates in the Annual Disaster Giving Program of
    the American Red Cross, which is offering shelter, food, emotional support
    and other assistance to people in the affected communities.

About the American Red Cross
The American Red Cross shelters, feeds and provides emotional support to
victims of disasters; provides nearly half of the nation's blood; teaches
lifesaving skills; provides international humanitarian aid; and supports
military members and their families. The Red Cross is a charitable
organization – not a government agency – and depends on volunteers and the
generosity of the American public to perform its mission. For more
information, please visit www.redcross.org or join our blog at
http://blog.redcross.org.

About UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a diversified health and well-being company
dedicated to helping people live healthier lives and making health care work
better. With headquarters in Minnetonka, Minn., UnitedHealth Group offers a
broad spectrum of products and services through two business platforms:
UnitedHealthcare, which provides health care coverage and benefits services;
and Optum, which provides information and technology-enabled health services.
Through its businesses, UnitedHealth Group serves more than 80 million people
worldwide. For more information, visit UnitedHealth Group
atwww.unitedhealthgroup.com.

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Contact:

Media Contact:
UnitedHealth Group
Dimitri Senaratna, 952-936-3275
dimitri_senaratna@uhg.com
 
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