Public Service Announcement - TELUS warning customers about vacation phone scam

Public Service Announcement - TELUS warning customers about vacation phone scam 
Scammers using TELUS name to try to defraud Canadians 
TORONTO, April 26, 2013 /CNW/ - TELUS is warning its customers about a sudden 
and significant increase in the volume of vacation scam calls to Ontario 
residents. When someone picks up the scam call a recorded voice thanks them 
for choosing TELUS and that the company is giving you a free vacation for 
being a good customer. If you stay on the line it connects you to a person who 
will try to convince you to give them personal information or send money as a 
down-payment on fees for the vacation. 
The calls are fraudulent, and in no way related to TELUS. TELUS recommends you 
simply hang up if you receive a call. 
The scam is common, re-surfacing periodically using the name of a well-known 
corporation to appear credible to try and trick people into sharing personal 
information or sending money to a fraudster. 
While the calls typically have a North American caller ID that is simply an 
attempt to look legitimate and gain trust. TELUS Security has confirmed the 
caller ID is being spoofed, and the calls are actually coming from outside 
Canada. TELUS Security has already blocked calls from several numbers from 
reaching its customers, but the scammers are simply creating new false numbers. 
It appears the scammers are using auto-dialers to randomly call thousands of 
phone numbers - not just TELUS customers. 
TELUS Security is working with law enforcement officials to try to determine 
where the calls are, in fact, coming from and put an end to them at the source 
if possible. 
This is just one of several common phone scams that periodically target 
Canadians. If you receive a call you suspect is fraudulent, do not give out 
personal information and simply hang up. Legitimate telemarketers will always 
know your name and will always provide you with a number for you to call them 
back at your convenience. 
If you believe you may have given personal information to a scam artist and 
need assistance securing your TELUS account, please call TELUS Fraud 
Management at 1-877-567-2062. 
For additional information about phone fraud, please visit:
For media inquiries, please contact: 
Emma Miller TELUS Social and Media Relations 647-464-6817 
SOURCE: TELUS Corporation 
To view this news release in HTML formatting, please use the following URL: 
CO: TELUS Corporation
ST: Ontario
-0- Apr/26/2013 21:16 GMT
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