Public Service Announcement - TELUS warning customers about vacation phone scam
Scammers using TELUS name to try to defraud Canadians
TORONTO, April 26, 2013 /CNW/ - TELUS is warning its customers about a sudden
and significant increase in the volume of vacation scam calls to Ontario
residents. When someone picks up the scam call a recorded voice thanks them
for choosing TELUS and that the company is giving you a free vacation for
being a good customer. If you stay on the line it connects you to a person who
will try to convince you to give them personal information or send money as a
down-payment on fees for the vacation.
The calls are fraudulent, and in no way related to TELUS. TELUS recommends you
simply hang up if you receive a call.
The scam is common, re-surfacing periodically using the name of a well-known
corporation to appear credible to try and trick people into sharing personal
information or sending money to a fraudster.
While the calls typically have a North American caller ID that is simply an
attempt to look legitimate and gain trust. TELUS Security has confirmed the
caller ID is being spoofed, and the calls are actually coming from outside
Canada. TELUS Security has already blocked calls from several numbers from
reaching its customers, but the scammers are simply creating new false numbers.
It appears the scammers are using auto-dialers to randomly call thousands of
phone numbers - not just TELUS customers.
TELUS Security is working with law enforcement officials to try to determine
where the calls are, in fact, coming from and put an end to them at the source
This is just one of several common phone scams that periodically target
Canadians. If you receive a call you suspect is fraudulent, do not give out
personal information and simply hang up. Legitimate telemarketers will always
know your name and will always provide you with a number for you to call them
back at your convenience.
If you believe you may have given personal information to a scam artist and
need assistance securing your TELUS account, please call TELUS Fraud
Management at 1-877-567-2062.
For additional information about phone fraud, please visit:
For media inquiries, please contact:
Emma Miller TELUS Social and Media Relations 647-464-6817 firstname.lastname@example.org
SOURCE: TELUS Corporation
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CO: TELUS Corporation
-0- Apr/26/2013 21:16 GMT
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