Kofax Named a Leader in the Emerging Smart Process Applications Market
Company Noted for its Strategy and Product Capabilities
IRVINE, Calif. -- April 25, 2013
Kofax plc (LSE: KFX), a leading provider of smart process applications for the
business critical First Mile™ of customer interactions, today announced that
it was ranked a “Leader” by Forrester Research, Inc. in the industry analyst
firm’s April 2013 report entitled “The Forrester Wave™: Smart Process
Applications, Q2 2013.” Kofax was noted for its strategy and strong
multichannel capture, mobile capture, BPM and dynamic case management
Smart process applications (SPAs) are a new category of software that focus on
collaborative business activities and processes which have largely been
untouched by earlier generations of software focused on automating
transactional processes. Their objective is to make people more productive
participants in a business process, enabling organizations to enhance the
customer experience, improve revenue generation, and increase margins. In a
separate commissioned study Forrester Consulting estimated that the
information intensive SPA markets will grow at almost a 60% compound annual
growth rate to $3.9 billion in 2016.
Andrew Bartels and Connie Moore, Research Vice Presidents and Principal
Analysts at Forrester and the report’s authors, stated in the report that
“Kofax shines in document capture, BPM, and SaaS strategy. Kofax is the top
vendor in multichannel capture according to the Forrester Wave evaluation of
this category and also offers a leading BPM/Dynamic Case Management platform.
[Kofax] has strong mobile capture capabilities…” and “… is a good choice for
clients whose human-based processes involve a high degree of capture of
"Forrester recognizing Kofax as a leader in the SPA market validates for us
that our customers and partners are implementing the most comprehensive and
advanced solutions available to optimize their First Mile^TM of customer
interactions,” commented Martyn Christian, Chief Marketing Officer at Kofax.
“We are continuing to enhance and develop new solutions that will improve
collaborative, human based business processes, enabling organizations to
enhance customer engagement, gain analytical insight and add business
intelligence to their processes, improve revenue generation and reduce
A complimentary copy of the report entitled, “The Forrester Wave™: Smart
Process Applications, Q2 2013,” is available to download here. A Kofax summary
of the separately commissioned study conducted by Forrester Consulting
entitled, “Market Analysis of Multichannel Capture, Business Process
Management and Smart Process Applications, 2013-2016,” is also available here.
Kofax® plc (LSE: KFX) is a leading provider of innovative smart capture and
process automation software and solutions for the business critical First
Mile™ of customer interactions. These begin with an organization’s systems of
engagement, which generate real time, information intensive communications
from customers, and provide an essential connection to their systems of
record, which are typically large scale, rigid enterprise applications and
repositories not easily adapted to more contemporary technology. Success in
the First Mile™ can dramatically improve an organization’s customer experience
and greatly reduce operating costs, thus driving increased competitiveness,
growth and profitability. Kofax software and solutions provide a rapid return
on investment to more than 20,000 customers in banking, insurance, government,
healthcare, business process outsourcing and other markets. Kofax delivers
these through its own sales and service organization, and a global network of
more than 800 authorized partners in more than 75 countries throughout the
Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2013 Kofax, plc. “Kofax” is a registered trademark and “First Mile” is a
trademark of Kofax, plc.
Peter Hargittay, 949-783-1549
Director of Corporate Communications
MKR Group, Inc.
Todd Kehrli, 323-468-2300
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